El Pollo Loco

I love El Polo Loco. But this location is the worst! It’s like that ex-​girlfriend you keep going back to, only to quickly remember she is crazy and might kill you in the night.
The service is so slow. Like expect to wait 20 minutes. Is this a gourmet restaurant — or fast food? Maybe if the foot was edible it would be worth it.
But alas, the food is terrible. Not once, not twice, but the five or six times I have eaten here in the past 3 years. The chicken is ok, and that’s why they got two stars. Anything else, beans, avocados, even the chips are gross. My favorite item (at other el polo locations) is the avocado burrito. Here no good. Cold chicken and beans and grainy avocado is not what I wanted.
Ugh. I wish someday a new owner would take over this location and make it like the chain was designed to be.

HEALTH HAZARD
How is this place open to the public? Dirty floors, tables, chairs, bathroom, salsa bar, employee work stations. Dirt, trash, and crumbs everywhere! Behind the counter on the kitchen has weird crusty stains. No soap in women’s restroom! Ran by teenagers! This place is the worst!?!

Went to this restaurant asked for a simple classic burrito no beans, so I should of got chicken cheese and rice. Well there was no cheese in it that I could find, chicken was no where to be found so I ended up with a rice burrito for $ 4.86. I wondered why the place was empty! Now I know. And the place was just generally dirty. My shoes were sticking to the floor as I walked. Sorry to say I won’t be back. Sorry el pollo loco I won’t be back

Writing this as I’m waiting in the drive thru line going on 25 minutes now with only 3 cars in front of me. The young lady taking our order had to repeat it at least 5 times (we only ordered two items.) We wouldn’t have as much of a problem until we got to the window and Mr. Jonathan handed is our food. We asked what took so long and this was his answer «it was only me dude and I had the girls on break.» we will not be back here for a long time. Thanks for the ridiculous wait, lack of not only professionalism but customer service as well. We’ll be sure to fill out the lovely survey on the receipt

Worst pollo loco so far. I gave them a try a few times thinking maybe I just had bad luck. But nope! The food is always bad. The chicken it so bland and flavorless.

We have always had a great experience at this location. The food is always great & you can get Serrano peppers & salsas inside which is also great! Today, a gentleman named Christopher allowed me to exchange my salad (that my husband ordered & wasn’t aware that it wasn’t a tostada salad) free of charge & also gave me a free beverage! I told him that I completely understood if an exchange wasn’t possible, but he insisted that it was fine & did not make me pay the 8 cent difference lol. I highly recommend this location.

They’re really friendly and took our order with no attitude has a friendly atmosphere
I love places like this especially Hispanic places it nice quiet yet busy and I will come back some time

Horrible drive thru took forever customer service was rude would not go back to this location

The cashier was great, she was friendly and prompt. The rest is downhill. The restaurant itself could probably use a deep cleaning. The food took quite a long time to come out and my tacos were wrong. We take them back, tell them the issue… wait…wait and wait some more. The tacos come out and they’re wrong AGAIN. Same exact issue, so back they go again. I continue to wait and wait again and the tacos come out correct but the chicken is pink. Over it. We just left, too irritated to argue over this terrible meal. I wasted $ 20, but I’ll never come back.

If I could give 0 stars I would… I asked for salsa and got none. I ordered a family meal and they forgot half my order. The rice was extremely hard and had no flavor. The chicken tasted rushed and mushy. This place needs to be reformed because the people they have running it now have no clue. I will not be back!!!

The service sucked. Managers were outside on break or smoking when the restaurant was packed. Always out of something on the menu, like taquitos. I like el pollo loco food and will have to drive further to get better food and service then this location!

We have gone here a few times in the last couple months. Everyone is so nice. I tend to have difficult orders and they always fill those orders without problems. I was having difficulty carry things to the car and an employee and the manager both offered to help. They are all amazing and I love going to this one.

I lived in the area now for about 5 years and this location never fails to disappoint! The dining area is always dirty. Tables don’t ever seem to get wiped off. While the people who work there are friendly, it seems to take a very long time to get your order. The food quality is usually ok, but tonight the tortillas were very old or dried up. Im surprised they were able to wrap my burrito! I’ve been to other locations and don’t encounter the same issues, which is a reflection on the management… it’ll probably be another 6 months or more before I come back here:(

I was very disappointed with my last visit at this location. The drive thru line was incredibly backed up and the service was running so slow. They forgot my scrawny dry chicken (what’s up with that? The chicken used to be quality juicy chicken) so I had to go through the drive thru again AND they got rid of the BBQ black beans. I did not enjoy my BRC with the new black beans. Overall my meal was not something worth coming back for.

I love El Pollo Loco but this is my 3^rd bad experience with this location. It took 45 minutes from the time that I ordered at the drive thru teller to receive my food and drive away. with only 3 cars ahead of me why 45 minutes!!! I could of cooked it myself at home. I ordered the family meal and my enchiladas were not cooked cold as ice. The churros were hard as a rock to the point that you could not bite into them. Cold flour tortillas and the chicken did not seem to be cooked to the EL POLLO LOCO standards skin was soggy and did not seem fresh. Corn tasted like dirt and was overcooked to point of being rubbery. The only decent thing was the beans. So I waited forever to receive food that was not eatable. Everytime I go to this location it is the same thing! My hungry family ended up eating Peanut Butter and Jelly because the food was so bad. $ 25.00 spent and completly unhappy not to mention 45minutes of my life that I will never get back.
Never Again after 3 times of super bad service I have learned my lesson.

I ordered the taco signature salad and chicken nachos, which was pretty good. The service was good too. I will order this again in the future order.

So maybe I just have crappy luck with this place but every time I go in, which isn’t often, they run out of chicken. Ugh. How does a chicken place repeatedly run out of chicken? And every time I go in I wait forever and a day for my order. The two stars are because the food is decent and the cashier was friendly.
I’d like to say I wont be back but…

I went here once while I agree that the chicken is good, I easily get turned off eating when the dining area is a mess while the store is not busy. I would understand that if it was busy, but it was 4pm on a Sunday and total of 3 people dining in.
I try to keep my reviews professional, but it’s not great seeing napkins on the floor and some sticky stuff on a table. Ugh,
The staff here are friendly and nice, but seriously speaking, someone take time with the dining room!

Have to admit. This is one of my fav fast food places…
The chicken is great.
I like the steak buritto too.

Originally was suppposed to be an update for El Pastorcito because we had our minds set (Don’t you HATE when that happens?) on their kick-​ass Al Pastor Tacos (A good replacement for those of you who miss what Los Parados served up) Luckily, we called and found out they weren’t open for business over the phone.
So El Pollo Loco was plan B… I’d never been, its close by, so WTH, let’s go…
We pulled up and there was a traffic jam in drive thru. we step inside and its packed as well, and the chicken on the grilled smelled good… Grilled chicken combo it is!
I love me some legs and thighs (all you horn dogs get your minds out the gutter!) and the sides (corn cake, mash, slaw, beans, tortillas, etc) were aight… salsas were decent for a chain, but its all about that crazy chicken!
IMHO, The Crazy Chicken Kicks BOTH the Colonel’s (KFC) and the Bee’s (Jolibee)a$$ses…ALOHA!!!