Diamond Wireless

Went in for my upgrade and was seriously overcharged. Their 14-​day «trial» comes with a $ 35 restocking fee, which is never disclosed. I have been on the phone for over two hours between Verizon and Diamond Wireless, and the whole thing is a joke. I was «upsold» a jet pack in order to «help» me on my bill, which I didn’t even want, and I was literally hassled by the sales guy when I returned it. After receiving my bill with Verizon, I found out they never even cancelled the service – even though they are in possession of the jet pack. To top it off, Verizon has no specifics on how they sell the service – just a total bill.
I disagree with previous posters that the sales guys there do not lie – that’s all they did from the time I walked up to the kiosk. I now have an almost $ 500 bill from their ridiculousness, and the call center was nothing but combative and rude when trying to handle the issue.

A Verizon reseller. The guys here are very helpful and try to do the very best for you. Depending on the phone you get, maybe not so much. I would’ve given this business a lower rating because of my last experience, but the guys did everything they could to help.

Me and my father come here for our phones and Jason is usually the guy we see. He is a great help and he’s not all business, he treats us like friends most of the time and goes out of his way to help us, as well as the rest of the people working there. They’ll do anything to sell you something but they’ll never lie.

good place to go, they only sell verizon service, im a long time verizon customer, their company is a verizon dealer, not an actualy verizon store, however i found out they have the same deals, and since they are not a corporate company they can give more discounts on phone and accessories. During my purchase for my new upgrade i they give a me a bunch of discounts for working with them. My S3 i purchased for 199 $ which is the same prices as the verizon store however i got discounts on all my accessories. The customer service was pretty good, they all seemed to know what they were talking about. The gentlemen who helped me out was Brandon, i believe he was the manager, he got me into buying the diamond wireless insurance, well… there was a customer who was replaceing her phone in the store because she cracked her screen. it took her about an hour, which i thought was great, that was the reason why i bought their insurance instead of getting verizon’s standard insurance. Overall my experience was really good, i also really like that the sales people weren’t pushy about what phone to buy. I definitely recommend this location to buy a verizon phone.