Church’s Chicken

Went to Church’s last night because we were craving some fried chicken, anywayd we got there around 8:40 pm and decided to go inside to order. When we go to the door one of the employees had told us «could you go through thebdrive thru please? We’re just about to close.»
In my head I was like what the hell?! The sign on the door says they’re open until 10:00 pm. We’re nowhere near that time. Well okay so we decided to go to the drive thru. We ordered a 15 piece meal and the lady behind thr intercom tells me, «I’m sorry ma’am I only have about 2 pieces of chicke. Left since we’re about to close.»
At this point I was pissed, you guys don’t close until 10 PM like it says on the door! If you’ve changed the closing time why not update it? I left upset and disappointes because we really wanted chicken!

I went here to get a family dinner paid $ 39.99, got home, and realized they gave me 12 pieces of chicken. I ordered 20. I called to let them know and the rude man on the phone tells me that i was only charged for 10. I paid $ 39.99 and you really think you only get 10 pieces of chicken. If you are going to run a restaurant know your menu and prices. I live 15 minutes away but i am going to get my 8 pieces of chicken.

Very surprised at these reviews. In Las Vegas with my wife last month and wanted to get some Church’s chicken that was close to the Orleans Hotel and Casino where we were staying. Google Maps led us to this place and we found the place to be exceptionally clean, the person waiting on us was very polite and friendly, and the chicken was hot and delicious. We were from Chicago and go to a Church’s Chicken on the west side and by comparison we thought this Church’s was 10 times cleaner and faster than the one we go to purchase chicken at in Chicago. We enjoyed their chicken so much that we came for lunch a second time here and found the service and food to be the same-​excellent! Will return here for chicken the next time we are in Las Vegas and feeling the urge for Church’s chicken.

I have tried so hard to like this place because it’s inexpensive and most of the time when I actually can ORDER my food I enjoy it. But the other day was the final straw. More times than I can remember I’ve tried to go through the drive-​thru only to have to back out and drive away due to a rediculously long wait time. I’ve gone there with no one in line and waited forever and nobody ever comes on to take my order. The other day I wanted just a chicken sandwhich and a dr. pepper. There was one lady in front of me, and that was all. I didnt see more than one car in the parking lot and a couple people walking out of the place so it was not busy. After about 5 minutes I see the lady in front of me waving her arms… she says she hasn’t been waited on. I’m like… this is pathetic. I backed out, drove down to McDonalds and I vowed to never go back to that place again. I can understand if a place is busy you have to wait. But this has happened so many times. I’m not even going to get into the rude customer service I’ve recieved over the years. They really need some help when it’s clear no one likes working there. Next time I’ll just go to Popeye’s or KFC down the street. Both places are very customer service oriented and the food tastes fresh and yummy.

After watching a TV show, decided I wanted some Chicken. I’m so lucky that this location is open until 10:30… except when I arrived at 10:15 they told me they are closed… but the OPEN sign was still lit up. Just lazy… lazy lazy lazy. If they are closed then why would anyone be around on the drive thru speaker to tell us they are closed? Childish childish childish. If your open until 10:30 then be open until 10:30. Is that too much to ask?

I usually like Church’s but the chicken was dry and it just wasn’t appetizing. I threw my meal away even though I was really hungry. This location is by far the most un satisfied place

I went there today despite the bad reviews. I had a urge for chicken.
The cashier there greeted me, very friendly. Ordered 4 piece chicken, 2 legs and 2 thighs. The chicken was perfect.
I will continue coming here for my fried chicken…

Wanted to try this for the first time.
Big mistake.
Drive through lady was super rude.
Took 15 minutes to get my order.
Then she gave me my bag and the fries were dumped all over my bag. (I’ll be including the picture)
The food was okay.
Wasn’t expecting a lot, the food is what I expected. The service was worse than any fast food ever.
This place would succeed if hey had better employees.

The manager was rude to his employees at the front counter when we were in. The employees were pleasant with the customers. The place had only four customers in the lobby eating at lunch time. The lobby was filthy. That was the first time we went there, and we would never go back.

Absolutely worst customer service I have ever seen it any fast food location. Apparently has never heard of the word please or thank you. When told so order was abruptly stopped with «just a minute». Once I finished ordering was told to «pull forward» very rudely. Maybe she was having a bad day but that’s still no way to talk to customers. Will not be visiting this establishment again!
Part 2: after getting home and opening up the box of chicken, was once again disappointed. The chicken was soggy and dripping oil. If no stars was an option, they would have zero!

I ordered TO GO 8 pcs Merry meal: legs and thighs only, with okra, fries and biscuits. What I received is: 4 breasts with wings (I don’t like it!) and only 2 legs and 2 thighs.
They packed fries and okra in plastic bags and when I got home (less than 5 minutes!!!) both were soaking wet from condensation– NASTY!
Okra tasted bitter as well.
Biscuits were stale.
No condiments offered at all.
Poor customer service, we were not acknowledged or greeted at all!
Overall highly disappointed and upset!

I like church’s chicken in general. However this location can be a bit hit and miss. The three stars are mainly for the food itself and the LADIES that work there. They work very hard for this place and take care of the customers. Also the restaurant itself is very clean and well kept up.
Notice I said ladies above in caps. I have come across two men in my visits here and all I can say is good luck if you have one of the two of them «help» you. The younger one that sometimes works the counter is completely clueless and I can almost promise your order will be wrong. If you have any questions your better off asking a deer in headlights. The other guy, who I believe is the GM or possibly the owner, will nickel and dime you. If you ask for anything extra (napkins, plates, sauces) he wants to know why. Then says he will have to charge. If anything is wrong with the order or something isn’t to your liking, he will be very confrontational with you about it. Also very bossy and borderline disrespectful to the ladies that work for him. If he is there i would skip it here. If the ladies are there they will take care of you.

I like Church’s better than other fast chicken places, but this location is horrible. The first time I went, I waited in the drive through almost 40min. By the time I got to the window, they were out of the food I ordered. I waited a year before trying again. Second time I waited almost 20min in the drive through. The chicken sandwich was not good at all. Won’t be back.

Sigh. I’ve always loved Churches Chicken. For the longest I’ve always said they beat Popeyes or KFC, but this location, I’m always having a problem. I was so excited when I found out there’s a Churches opening on my side a year or so ago, but yesterday I had enough.
I ordered a family meal and saw the new jalapeño cheddar biscuit bites, so I wanted to try the 5 piece. I ordered, and when I got to the window, the lady was pretty rude. Snatched my card out of my hand and just swiped it. I had seen her on the window getting my food together and saw that everything was done, but tell me why I had to wait a long time still. They just moved at a very slow pace. When a man came to the window to give me my food, I politely asked «could I have hot sauce and honey please?» He looked at me like I was retarded and didn’t say a word. I then said, «well is it in the bag?» He gave me an annoyed/​sarcastic «yeah!» So I just said, «okay thanks, all you had to do is say so.» I took my food and left. I then wanted to try the biscuit bites and first one I had was burnt and it tasted old. So I went for the next one and I kept chewing on God knows what. I pulled it out of my mouth and placed it in my cup holder. This was night time so I couldn’t see what it was when I was driving home. This morning, I saw it in my cup holder and to my surprise it was wood shavings. That’s so nasty.
Every other time I’ve been here it’s always dealing with rude employees and very slow service. Guess it’s Popeyes from now on, at least it’s just a little further up the road.

You’re better off going to Raising canes or the new KFC down the street! They never give you the free lemonade that clearly states it COMES with the meal. Tonight I called & the guy who was in drive thru answered & said, «cuz u didn’t ask for it» & laughed. The menu says you don’t have to ask for it, moron. Do not go here until they change the staff.

Make sure to ask for whatever you need. I think this location practice the «If they don’t ask for it don’t offer it!» Policy!
Chicken is pretty darn good and their biscuit has gradually gotten bigger or should I say normal size. From the 1^st day they open they served these bite size popper biscuits, I guess they were trying to cut some corners or skim and save money. But believe me I was shocked when I saw that and I was like what the h-​e-​double hockey stick is this.
Any how I only come here for the drive thru because their dinning room is extremely small and has a weird feeling or vibe to it that I from the get go that drive me away. On one side if the build hasn’t even been finished and looks like it still under construction for the pass like 3 or however many years they’ve been opened. Anyhow if you’ve had Churches you can expected the same food here for the most part so it is satisfying I only do Drive thru here!

This is the first time I’ve ever eaten at a Church’s chicken. I ordered a #7 (grilled chicken sandwich, side and drink) and the sandwich was TINY. Smushed bun, small chicken patty with mayonnaise and a few bits of shredded lettuce. I ate it in 5 bites. For what I paid for, this is not worth the price. I would expect something like this from the McDonald’s dollar menu, not from an actual meal. Also, the service was UNBELIEVABLY slow. It took close to 15 minutes to receive our order from the time we ordered our food. It wasn’t even busy. There were no patrons inside, and only three vehicles at the drive thru, including us. They also forgot the mashed potatoes we ordered, thankfully we were paying attention so we could notify them. The whole experience was a huge disappointment. This will be my first and last time coming here, at least to this location.

The chicken, tenders and biscuits were good. Service was fast and friendly. Would come back again if in the area.

I had not had any Church’s chicken in roughly ten years when I still lived in Phoenix. All I really could remember was that, at that time, it was dirt cheap chicken.
This outlet is located on the west side of Rainbow Blvd, just north of Windmill Road. I must have driven past here a couple of hundred times before finally giving it a try last night.
Meh. I’ve experienced better.
That is truly a good way to sum it up.
— For all the complaints I see about rudeness or lack of customer service, I did not experience that at all. If anything, the employees were very polite and respectful. I heard lots of «sirs» and ma’ams” as they were helping other patrons.
— Bottom line: the chicken is just too damn greasy! It was downright slimy and slipped around on my plate. Gross.
All we got was the chicken, so I cannot give an opinion on any of the sides.
With Popeye’s further north on Rainbow and KFC opening very soon right up the road, I just don’t think this is a great place to go for your fried chicken fix.
Unfortunately, I am going to have to consider this a one-​and-​done experience for me.
2 stars.

They get a bad rep for being slow… It’s true. Although, you need to take into account that:
1. Drive thru line is long bc of the cheap deals
2. Bunch of the workers are HS or college kids. Who does not give a…
3. I went inside to get my chicken– saw 3 workers (1 I believe is the mgr). 3 workers manning the dinner rush?! Crazy…
Meh, whateva… Ppl love to rant and complain, everyone likes to be pampered, everyone is in a rush to nowhere. lol
Despite that fact– you can’t knock the super cheap price for decent fried chicken. It’s not better than Popeyes but I rather have Church’s lightly battered chicken than KFC’s more expensive and heavily battered chicken.
Tip: reheat in your toaster oven for a bit once you get home. Just wait for it! It’ll be worth it. That crispy bite (!) and the waffles will be nice and toasty too! It’s not roscoes but hey! It’s not bad! Don’t knock it til you try it!