Cheeburger Cheeburger

I wish I could give negative stars because customer is something they need work on. They wouldn’t take my order when they were still open just before 9pm. The open sign was still on.

Okay so I thought the bad experiences I’ve had from this company was isolated to their Eastern Ave location but I was wrong! So I ordered my lunch in advance through Eat 24 I get there and I wait a long time before
i am even greeted, finally the waitress tells me she will be with me in a minute. finally waiting a total of about 15 mins give or take the waitress asks how she can help me. I advise her I have a eat 24 order, she then picks up a piece of paper and say’s oh i have not have time to enter it we have been busy. So im confused they can get the printed paper from the fax or copy machine and sit it next to the register but they can’t enter my order? So I ask how long is it going to take she says about 10 mins. So i wait about 20 min’s finally get my salad, now i am annoyed because I am going to have to scarf down the food back at work before i have to get back to my desk with all the time they have taken. I get no sorry’s or anything from the 2 waitresses, then the Chef who has nothing to do with orders being entered apologized to me for the wait and that they were out of Carrots so I’m like at lease someone has good customer service skills and feel better walking out. Then when I get back to work the other shoes drops! I open my Salad and check the bag, I have no salad Dressing!!! Now I am back at work, no Salad dressing so i have to eat a dry salad and the chicken was over cooked. I am so disappointed in this company, I can’t say location because it’s more than one. I am really thinking about a long letter to their corporate headquarters, When I lived in Missouri i was such a fan because their service and food was amazing

So… What aren’t there more of these in Las Vegas? Anyone? Bueller?
Seriously? How have I never known of this place? Not only is it decorated well… The service? Awesome… The food!!! Wow fresh… The Banana Fosters shake? The best I’ve ever had… Seriously… Why does the south part of town get to have TWO of these and the rest of the valley doesn’t get to share the wonder that is Cheeburger Cheeburger?
I’m mad at myself for not finding this place sooner…
Side not. Each table has trivia cards, so nobody has to stare at their phones… I loved my experience here.

Update: for some strange reason I gave it another try even though I swore I’d never step foot in there. To my surprise this visit was much improved and more enjoyable. Donna and Brandi are great and tried very hard to make up for my lousy experience last time (both employees I had issues with no longer work there). Hopefully it stays this way.
Ok. I officially give up on this place and will not be back. Used to be so good. Take a look at the picture below of a literally raw pink slimy burger that was not even cooked at all (ordered medium well). I’ve had these issues at the Eastern location but rainbow has always been good. It now seems quality control is a big issue at both locations. Judging from other reviews as well the cooks and management here don’t know any difference at all between cooked medium, medium well, and rare. Calling this place inconsistent would be a compliment. Arrived at approx. 815 p. m and placed an order for four burgers in total. As usual waiting 30 – 40 minutes for food when there were literally two other tables both of which got their food shortly after we ordered. Our burgers were ordered between medium and well. To say they all came out undercooked would be an understatement. My mothers ordered hers well well done and I would describe it medium at best. Father ordered his medium and I would describe it as rare. Myself and girlfriend ordered medium well and the picture you see below is what I was served. Thank god we cut into them before biting into them. Literally the most raw undercooked meat I have ever been served. Just look at the picture it speaks for itself. So bad that I’m going to make a complaint with southern Nevada health district who really needs to look into their practices of cooking meat even when specified to be cooked through.
Brought the issue to servers attention (Sabrina). She was appalled and apologetic and the only saving grace from me walking out the door yet again. Without saying the exact words she pretty much told me it was a kid on the grill who she had been having problems with all evening. AGAIN no manager on duty. See my other review of eastern location this also is a consistent thing. Robby who acted like he was in charge was argumentative with us about the whole situation even with four raw burgers sitting in front of us. To top it off while we were bringing the concern up overheard the snide remark from the kid who was cooking «guess I’ll have to remake them then» They reluctantly made the whole order again. By this time it’s after closing and basically start turning the lights off and cleaning around us and felt rushed out even though they could’ve poisoned us with how raw the meat was. I used to to reccomend this place so much to family and friends. I now share the many negative experiences ive had recently at both locations as well as the picture below which makes people sick. If you do try here I highly advise to check what your biting into cause it could be this.

In-​n-​what?
Forget that noise! THIS is the REAL cheeseburger in paradise! Or South Rainbow I should say!
I love theme restaurants, or at least restaurants that are designed to resemble an era of the past, and Cheeburger Cheeburger does the ultimate throwback to the burger joints of the 50s!
I absolutely love their burgers. Nothing but the best! Absolutely made to perfection from the kitchen to your mouth! With toppings galore and wide varieties of side dishes to choose from plus different sauces! It’s the ultimate burger bacchanalia!
Their shakes are equally out of this world and I am hoping to try more in the future!
Only wish there was one in Summerlin! But for now, I’d venture out there to get a taste of these burgers ANYTIME!

We popped in for lunch this afternoon, maybe not the best place to choose since the food takes some time to come out and we were all feeling crazy hungry. My husband & I both ordered our usual, turkey burgers w/​lettuce, tomato, onions, pickles along w/​pepper jack cheese, I added some coleslaw and he added some black olives & chipotle mayo. We shared a medium basket of onion rings which was plenty for both of us and my son had the cheese burger kids meal that comes w/​fries, applesauce or baby carrots & a kid’s drink. My 3yr old finished his burger, it was pretty small. We’ve visited a number of times so I can’t say the food is bad but its kinda bland. The turkey burgers & onion rings need more seasoning but ketchup helps. Maybe they keep the food bland so you can order some of their signature sauces, which cost a little extra or maybe just to allow you to add on a bunch of their free toppings to flavor up your own burger. Overall its not too bad, with drinks & tip, we spent ~$ 35 using a BOGO ½ off coupon from the 89 178 magazine we received this month. I also noticed they do offer some $ 6.99 lunch specials Mon-​Fri 11am-​5pm on a few menu items.

Not what I expected. I assumed this was a drive thru fast food restaurant chain but it is actually a full service sit down restaurant chain. I would put them in the same group as a Johnny Rockets. They have the 50’s style décor and friendly wait staff that Johnny Rockets has but that is where the similarities end. The Cheeburger Cheeburger burger absolutely destroys Mr. Rocket. I ordered the «Classic» on a Kaiser with American, chopped garlic, onion and pickle. You can select multiple free toppings ala Five Guys. Perfectly cooked medium, hand formed fresh beef that was wonderfully seasoned. This is a first rate burger. Accompanying my burger was an order of «B.O.B» aka best of both worlds which is half onion rings half fries. The fries were fresh hand cut and wonderfully potato-​ey and the rings were nicely fired and seasoned. Overall, was dang impressed with my visit and I am shocked by all of the negative reviews.

Amassing service can’t wait to try the food just checking it the menu is making me want everything

Visited this restaurant twice in the last month. I’ve had the ¹⁄₃ pound burger both times and my partner had the grilled chicken on the 2^nd visit. We’ve also both had shakes, fries, and pickle chips. All of the food was perfectly cooked and tasty. Although the items are made to order, we didn’t feel that we waited an abnormally long time by any means.
While the food is really good, the service equally shines here. We’ve had outstanding service on both visits. All of the employees and the managers are friendly and serious about delivering a fantastic customer service experience. The theme is ‘50s diner’ and is done tastefully; not a ton of junk on the walls. This place was also very clean and easy to locate and get to from Rainbow.
The milkshakes are wonderful, with over 500 flavor combination possibilities. There is a milkshake ½ off happy hour Monday — Friday from 2pm-​5pm for dine in only.
I look forward to more visits!

The burgers were cooked well and very delicious but the fries were really crunchy. We ordered a birthday cake shake which was ok just had a bunch of sprinkles no cake pieces.

I’ve always wanted to try Cheeburger Cheeburger since I’ve seen a few around town. Anybody who knows me knows I loveeeeee burgers and fries!!!
I really like the vibe here…50’s diner feel. Plus they got vanilla coke!!! Any place that got your diner style vanilla coke… I have to order one! =) Got a regular hamburger with the usual condiments on it. You get to choose from a looooong list of what you want on your burger. They got practically everything you can think of: mushrooms, onion rings, diced garlic… etc. Unlimited choices of your fixins and sauces. Only thing you have to pay extra is if you want more than one kind of cheese.
Also, my friend and I ordered a medium basket of regular fries… big enough for two adult females to share.
In my opinion, the food was pretty good. Although I asked for my burger to be cooked well-​done but there was still a little pink in the middle. This would have been a 4 star rating. I can’t stand seeing my meat even with a slightest tint of pink… thank goodness it didn’t mess with my stomach. Despite that, this is definitely a repeat restaurant. It’s a pretty good burger joint… so why the heck not?

Good burgers, but don’t expect quick service as everything is made to order. Had the ¹⁄₃ pound burger and it was quite good. All the toppings you could ever want are just about included in the price. The shake menu is a little over the top as you could make over a 1,000,000 combinations. With all the options, it does take some time to figure out what you want.
Pricing is fair and the service is good, but with all the options, the food and shakes do take some time.

Amazing shakes but the person taking our order (Donna) just called someone a «retard». Not a word that should be used, let alone in front of customers.

Nice 50’s ambiance and selection of menu. And added bonus of sliders and shrimp. Moonshine glasses is a classic. Now let’s talk about the shake selection… yummy! Half price Monday-​Friday 2−5pm.

Décor: Cutesy diner style
Service: Super friendly employees
Milkshakes: Amazing! I tried the creamsicle and loved it.
Burgers: I technically ordered a patty melt (which was alright) but holy moly… These things are HUGE!
Fries: Nothing really special. I got the chili cheese fries as pictured on the menu; I wasn’t a fan of the chili.

The shakes are great, but the food is mediocre. The burgers are pretty flavorless. I’ve been here any times, but this was the first time at the new location. It felt like they have trouble keeping up with a lunch crowd. We got our food quick, but it took a good 15min once we were done eating to get out check, and we never got a drink refill.
I don’t really like coming here, but my daughter loves the chicken fingers and shakes enough that once a year I can deal with it.

This place was very very good. Haven’t felt I have had my money’s worth in a burger joint in a long time. I feel the fries for 2 – 3 were not enough for that many people and I finished them my self. Could have been we went 10 minutes before closing and could have affected our order with what was available. As for everyone complaining about time it takes for food etc. be happy your food is being cooked fresh. People LOVE to complain about things as if what they do in their job is perfect. This place I highly recommend. The food is fantastic! Thanks!

This was my first experience at a Cheeburger Cheeburger. I got the Serious Burger (medium well) on a honey wheat bun. It was cooked perfectly. no issues with it being undercooked. My boyfriend got the veggie burger and told me that it was really good and it was crispy on the outside (which he liked). We shared the loaded fries; they come with chili, cheese sauce, jalapeños and onions. It wasn’t anything above what you would expect from a diner chain for the price, but it was good!
The service was great! Alex was our server and she visited our table frequently to check on us and make sure we had everything we needed. She was very polite and friendly — definitely added to the experience :)
We went for lunch and the restaurant remained only about half full. It was pretty quiet. The location is great. there is ample parking available and there are other shoppes around if you feel like doing any shopping while you’re there!

This is one of my favorite places to get a burger in town.
You can customize anything, so no need to find a burger that is close to what you like, or ask for substitutions. Also, that means you can get some really weird combinations. (I suggest trying some crispy noodles on your burger. Totally worth it)
The options get even greater when you order a shake. Nothing beats being able to add several candy choices without adding a lot of extra money.
The waitstaff and cooks are also really friendly. I’ve never had bad service here, even when they are slammed.
Just make sure to set aside a little time. This isn’t a fast food burger, it’s cooked to order. But I’ve never had too long of a wait, even with a large group.

Really good food, the best shakes and super friendly staff! Perfect for casual lunch or dinner

You have to try to deep fried mushrooms. They are so good when dipped in ranch. The atmosphere in this place is friendly and fun. And the menus build to custom order. So if you have someone in your life that simply cannot order straight off the menu they would like this dinner

My burger was ok I expected fries with it at least but nope, my wife got sick from the chili loaded fries. Kids loved there food but we didn’t think much of the burgers. Don’t think we’ll be back

This has to be the BEST place to get burgers, I come here a lot and they never let me down. Not a big fan of onions but these are really fresh and good.
Go try the 1 pound challenge and get your picture on the wall

I’ve been going to Cheeburger since it’s old Rainbow location; I always bring a group of friends here and always have a wonderful experience! The staff is amazingly friendly and inviting, the burgers are some of the best I’ve ever had, and the endless array of shake combinations always means that each visit is a unique one.

Came to this place for the first time tonight and will definitely be back! Food was fantastic and the service was great. Favorite is the loaded fries!

Great food and great people… Loved it and will definitely be back… Also great feeling to have finished their biggest burger and get a picture on their wall… Will invite people to here

Call your order in beforehand!!! I’ve been waiting about 40 minutes for one burger and a shake to be made. What a mistake not calling the order in. Don’t get screwed like I did. They take forever. Great food n shakes but they need to pick up the quickness

Placed picked up order for my co workers and myself online, when I showed up to this place to collect the order they were totally unprepared and clearly hadn’t even started making the food. When I told the employee that I had a pick up order she just said «Oh!» And I watched her pick my online order up off the printer. No apologizes no nothing. Employee just stood at the register for five minutes punching in my order without saying a single word.
I gave this place plenty of time between the time I placed our order online and the time I showed up to the door. Employees obviously don’t give a fuck and didn’t even apologize.
What’s the point of pick up orders if I arrive after giving them 20 min head start and I still wait literally another 30 min for my food?
This place is fuckin’ lame.

Very few people in the restaurant, yet they all were served before my party (which consisted of four starving kids) even though we were seated well before the other parties. The kids’ milkshakes came out long after the food. The French fries were covered in pepper. My son’s requested medium burger was raw inside. Won’t be back.

We got the Loaded fries which came with chili, cheese, jalepenos, onions and ranch. The large was enough for our whole fam to share as an appetizer, and they where tasty! I love how their burger menu is set up as ‘invent your own’ you can customize it how ever you want. Great family restaurant!

I have been to the old location of CheeBurger Cheeburger several times, in fact it was the first place I took my family when I moved to Vegas. This was a return trip to the new location. CheeBurger Cheeburger is back in the groove!
The service was great! My burger (½ pounder) was seasoned well and cooked right to my taste. The onion rings were lightly battered and full of flavor. The shakes were packed with toppings and served at just the right consistency. The only thing I didn’t like was the fact my stomach isn’t bigger, the servings were large.
I’m already looking forward to my next trip here!

I’ve been wanting to try this place for a very long time and we finally did. It’s wasn’t what I expected, which was just a regular burger place. It’s actually a 50’s style diner! I love that! A variety of burgers with endless and free toppings and the hundreds of shake combinations will never bore you. I’ve never seen so many before. I definitely plan on going back for just shakes only. The burger I ordered was good, and cooked exactly as I requested. And I love love love their beer battered onion rings. Good food and good service overall.

Any one to order from a diner and takes it home to eat it should expected to be soggy. Some Unilocalers here SMH. This place is nothing but a «diner feel» to it. Me and my hubby actually like the new location better. Same great food!

This has to be one of the worst places in vegas. The gimmicks are great, free toppings and shake add ins… that’s because they’re using the lowest quality possible.
I asked for a shake with cookie dough only to find out the put CEREAL inside it, I was informed it was to cut costs. when it finally arrived 15 minutes later is was melted and they apologize and said they forgot to run it right out. Next was my burger, the egg option that you pay for isn’t even a fresh egg, it’s some carton junk. You get three Temps to order from, normally I order medium rare but was informed the don’t let people eat their burgers under cooked (hmmmm, bad meat quality?!) My medium came out brown, my finances medium came out brown and charred. They weren’t even busy, we were one of 3tables!
Saddest part is our server who was extremely nice new about all this! She even told us not to order things we did because they were bad quality and then told us they’ve been trying to tell corporate who wouldn’t listen.

We greatly enjoyed our visit at this quaint 50’s retro diner. Service was fast and pleasant. The options to customize your meal are virtually limitless. Over 20 free toppings/​sauces/​seasonings to add to your burger, along with choosing your patty size. Even more options available to customize your shake/​malt.
We ordered chili cheese fries and out only disappointment with them was we forgot to ask for onions on them. They were delicious! We also ordered sweet potato fries with a marshmallow cream dipping sauce… To die for!!! Our burgers were very generous with fresh ingredients. The only thing different I would do next time is order my patty medium well. Medium was too pink for my liking.
Additionally, our shakes were by far the best part of our meal! Add as many flavors as you like with a lot of options to choose from. I ordered a seasonally appropriate pumpkin and cheesecake shake. The regular was almost too much!
All in all, we had a delicious meal and wonderful service. We will be retuning and definitely recommend.

GARBAGE!!!
— first off, ordered online at 7:21pm. Said it’d be ready at 7:53pm. I arrive at 7:55pm. They don’t have my order. Even though I have a confirmation email. The initial lady I talked to seemed too busy to even (even though there was only like 10 people in the whole place) talk to me so she shuffled me off to someone else. Never even got an apology. Then was asked if I’d still like to place my order. Will be another 10 – 15 minutes.
— wait 15 minutes. Was charged fully. No apology or compensation of any kind. Not even ‘would you like a soda while you wait’
— get home. Cold, stale bun. Tasteless meat. Burger torn to shreds in togo foil wrap. Don’t have the bacon I paid for. Said I was supposed to get 2 onion rings on it, got one soggy one. Speaking of soggy… disgusting soggy fries. Ordered cheese dip on the side: tastes like you took that cheap gas station nacho dip and watered it down.
I will LITERALLY never be back.
DO NOT EAT HERE!
…AND I just threw up. Attempted to eat it anyway. Big mistake.

Ok. I officially give up on this place and will not be back. Used to be so good. Take a look at the picture below of a literally raw pink slimy burger that was not even cooked at all (ordered medium well). I’ve had these issues at the Eastern location but rainbow has always been good. It now seems quality control is a big issue at both locations. Judging from other reviews as well the cooks and management here don’t know any difference at all between cooked medium, medium well, and rare. Calling this place inconsistent would be a compliment. Arrived at approx. 815 p. m and placed an order for four burgers in total. As usual waiting 30 – 40 minutes for food when there were literally two other tables both of which got their food shortly after we ordered. Our burgers were ordered between medium and well. To say they all came out undercooked would be an understatement. My mothers ordered hers well well done and I would describe it medium at best. Father ordered his medium and I would describe it as rare. Myself and girlfriend ordered medium well and the picture you see below is what I was served. Thank god we cut into them before biting into them. Literally the most raw undercooked meat I have ever been served. Just look at the picture it speaks for itself. So bad that I’m going to make a complaint with southern Nevada health district who really needs to look into their practices of cooking meat even when specified to be cooked through.
Brought the issue to servers attention (Sabrina). She was appalled and apologetic and the only saving grace from me walking out the door yet again. Without saying the exact words she pretty much told me it was a kid on the grill who she had been having problems with all evening. AGAIN no manager on duty. See my other review of eastern location this also is a consistent thing. Robby who acted like he was in charge was argumentative with us about the whole situation even with four raw burgers sitting in front of us. To top it off while we were bringing the concern up overheard the snide remark from the kid who was cooking «guess I’ll have to remake them then» They reluctantly made the whole order again. By this time it’s after closing and basically start turning the lights off and cleaning around us and felt rushed out even though they could’ve poisoned us with how raw the meat was. I used to to reccomend this place so much to family and friends. I now share the many negative experiences ive had recently at both locations as well as the picture below which makes people sick. If you do try here I highly advise to check what your biting into cause it could be this.