Carl’s Jr.

So I’m sitting here eating lunch and an employee is not only sweeping RIGHT NEXT TO ME kicking up dust and dirt but also brushing off the chairs and booths with the very broom they just drug across the nasty, dirty ass floor. What was really the topper is when I just watched them take the same dirty ass broom and scoop a napkin off a table with it. Won’t be back to this place! I wonder if this place would like a visit from the Health Department… Yep I think so!

I wish I could rate this place with a 0 star!!! All I want is a strawberry malt after work around 7 – 8 p.m. Apparently when a young lady named Crystal works they never have ice cream or milk. I’ve been there 8 times in two months and I’ve only had the malt made twice and it was from a young man named Charles. I’ve even spoken to management as Charles was making my second malt and she told me that the young lady that works nights gets a lot of complaints. She told me that she’s heard from guest that she’s rude and unprofessional. This came straight from managements mouth. I gave this one star for Charles helping me and giving me great customer service. If you don’t have enough milk or ice cream during the night, take shakes and malts off of the menu.

I would give this place negative stars if I could. He service is the slowest ever. It is so slow, I had enough time to write a review on Unilocal.Fast food? Get more workers at this location! i would not come to this location again.

Not sure how this place is still in business. The food is horrible! It’s always cold and tastes like it’s been sitting there for days! The prices are ridiculous! The staff is ok and mostly get your order right. Last two times my family ate there we got food poisoning. Never again! I would give them a negative 10 stars if I could!

This is by far the worst carls jr I have ever been to. Everytime I go there they mess up my order, the service is soo slow, and they never have things in stock. One time I went here and they were out of coffee lids so the employee just gave me the coffee without it, and I was in the drive through. Also the coffee had a layer of grounds on the top of it. I ask them for a low carb ask them twice to make sure it’s a low carb, and I get it with the bun. This last time I went I asked for a natural burger low carb without cheese, the girl repeated the order twice and I got a Jalapeño burger. What the f!?? Unfortunately this is the closest one to my house and my son like carls jr but I’am not going back! They need to fire the whole staff and get new management.

A few months ago I had the pleasure of meeting an older gentleman and young woman at your store at 3866 Sahara. I explained I had experience in the industry as a supplier to Burger King. I didn’t ask who the gentleman was but he introduced himself as «the big boss» or something akin to that. I took the occasion to compliment the manager of the store who has excellent customer facing skills.
A couple of weeks ago I wanted to try a grass fed burger and went through the drive lane. Upon arrival home I found i had been given a completely different order than the one I placed. I called the store and a young women somewhat curtly told me to bring in the receipt and they would give me the correct order. Never apologizing she said she did not need my name just bring in the receipt.
Today I went to the store again and brought the bogo coupon with me. A gentleman, i believe to be a manager, not only did not apologize, he did not want to allow me to use the coupon with my receipt. After noting it was Carl’s Jr.‘s fault i had to come back at all and they should be willing to give me at least a free meal, much less with a coupon, for my inconvenience, he agreed. That was after chiding me for my attitude which was simply me standing my ground for what I knew would be the customer service level the owner would want, after meeting the above gentleman. Something called reasonable customer service.
I don’t need such a hassle and, shall i say, BS.
With Farmer Boys soon to open within a reasonable drive I will never return to a Carl’s Jr. in Vegas.

PLZ DONT GO THERE!!! FirSt of all I want to say that. This place is Fuckn HORRIBLE!!! (Sorry for the bad words) I been living in Vegas for a year already and this place is really close to my house so I just been there like 3 times, well the few times I have been there my order was messed up they charged me for fries and did not put them in the bag of course I call to let them know being nice I told them that my fries where not in the bag and the lady told me she didn’t charge me for fries but said I can go by and pick some fries up that same day or the next (ok so who says that and still offer to give free food lmao) anyways I just told her no thank you but to be more careful next time…
Second time I go (believe it or not) they forgot to put in the PATTY!!! Wtf … So again call them and said they didn’t put in the patty and the lady said that I was lying! WOW WHY WOULD I DO THAT!!! Freaken burger was 7 dlrs! And of course I went back for either my money back or a burger…(mayb spit in it) oh well… So without arguing they gave me a burger and asked to look inside to see for myself that there is a patty! Hahaha these ppl are so unprofessional so rude, vulgar and liars!!! I am so not going there EVER!!! I would give this place a —5 stars… Horrible. Annoying. And nasty… My experiences at this carls jr are the worst I had. oh and she didn’t want to give me a receipt and said I can look it up in my statement! Hahaha… This has always been after 7pm.

Originally I used to like this location because it was convenient for lunch purposes. Today I’ve had the worst experience out of all the restaurants I’ve eaten at. A few weeks ago I was eating at this location and I took a photo of an employee texting on her phone and posted it to Unilocal which you possibly can still view. Harmless photo…
Well today after I ate my lunch I was getting ready to leave and I was approached by an employee that works here. As he approached me he had a phone in his hand and he had my Unilocal profile pulled up and asked if that was me. I stated yes but I thought it was a little weird that he’d have my profile on his phone. This employee states that his management wanted me to take a photo down that I posted a few weeks ago and that it was against the law for me to post a picture of an employee without their consent to Unilocal.This same employee then stated that the mother of the employee I snapped a photo of worked there and that the employee was UNDER AGE. I then asked him if she was under age what is she doing working there? He really didn’t have a reply for that. I asked this employee to show me where it’s against the law to take photos and post them to Unilocal.
He then got a little irate. It just amazed me that instead of serving the customers he’s going through his phone and pulling up Unilocal reviews and confronting customers with them. One minute he is stating that management wants me to take the photo off and then the next minute he’s telling me I’m breaking the law and that Carl’s Jr has lawyers and they could sue me. At this point I was tired of listening to his nonsense and asked him to get out of my face. Then this employee had the nerve to tell me to get out of HIS store. All this over a photo! At this point this employee starts yelling for his manager across the store with other customers in the store.
This same employee has horrible customer service. Several weeks before this incident today I ordered a simple low carb burger and went to sit down. I watched 3 other customers come in and order and receive their food before me. So I went to ask for a refund. At first he say he couldn’t do a refund and that I would have to come back for a refund because a manager was there. I demanded a refund because I waited around 15 minutes and watched other get their food. So then he’s telling me I have to sign a receipt saying I got a refund. I declined to sign the receipt. I didn’t sign anything when I paid for the food. I was a little upset because my food was sitting under the warmer the whole time and he just either refused to bring it out or was just overlooked it. Ever since then he has had a chip on his shoulder.
One thing I do not like about situations like this is that when you say your going to make a complaint to corporate or their district manager… he responds with his first and last name like he’s bullet proof or untouchable. This employee thinks it’s okay to confront customers in the store and demand them to alter their reviews or photos… then states it’s managers request and then wrongly quotes the law. I think managers are smart enough to realize not to mention anything positive or negative involving reviews especially since it’s a fast food chain. I feel this is a case of an employee just thinking he can say or do whatever he wants involving customers.

Just sat in the drive thru for almost 10 minutes while on hold waiting to order. It was morning and there were no cars ahead of me or behind me and only one car in the parking lot. I eventually just left. Pathetic service.

I was here Saturday before work and while I was ordering my food the lady tried to up sell me on everything, which is fine but when I agreed to one up — size (small to a medium) she tried to charge me for large. I had to correct her but it didn’t bother her any. After that I pulled up to the window and paid for my food. After she hands me my food she quickly turns around and walks away. I tried my hardest to catch her before she got to far but she just ignored me. I knocked on the window several times… honked several times and just waited. I easily waited about 4 minutes before I Googled the phone number and called inside… I told her that I was still in the drive thru and I have been waiting here trying to get her attention. She laughed at me and I hung up. Finally she came back to the window and didn’t apologize or anything. I received the items I needed and left. I will never return to this Carl’s Jr again! Horrible customer service!

It’s what to expect with other Carl’s Jr. And it is the same no better or worse. The highlights is Gabriela, the manager is good. This place is at Sunset and SandHill.

If I could give these a 0 I would. I would not feed this food to my dogs… Disgusting … Horrible… I spent 7.00 and literally when I opened it through it right in the trash can… Do not ever eat here

WOW! this was not the greatest. We went through the drive thru to order breakfast/​lunch food. One you could not understand the person trying to take your order and then in the middle of giving our order 4 times He disappears off the speaker! My husband kept saying hello are you there. Then the guy comes back like nothing happened!
I was not a fan of the Biscuts and gravy. the Biscuts tasted like they were over done and just sitting there. YUCK… My husband ordered the Western Bacon with extra BBQ. I would hate to see it if we did not order extra BBQ. Looks like they squirted a nickel size of BBQ and that was it. UGGG Not a fan of this location.

Ah, Carl’s Junior! That junction between the pricy restaurant burger and the zoo-​meat grade McDouble. They make a mean Jalapeño burger here, which I wholeheartedly recommend. But skip the fries and the soda; the fries, while thick and in great supply, are coated with enough salt to melt an iced road. The soda I got was flat, too!
Drop the meal, take the Jalapeño burger.