Wendy’s

As I was ordering there was a COCKROACH crawling up he wall behind the cash register. I got my food refunded.

If I could give this no stars, I wouldn’t even miss a beat in doing so! This is absolutely the worst fast food place I have ever eaten at — no questions asked!
We came in on a Saturday night, after watching a movie at the Galaxy. There was four of us and we were in a good mood and wanted something to eat that was quick and easy. Our mood was instantly ruined by the lovely associate at the counter, Nick. I’ve met my share of grumpy associates, but I think he takes the cake! We tried cracking jokes and lightening the mood, but Mr. Nick was not having any of it. He rolled his eyes and just gawked at us when ordering. Now it’s dead empty on here. No one besides us was in here and he was just so miserable.
Fast forward to the food. Half of the order was wrong, with extra ingredients added we requested off and stuff we wanted on, not there. The soda was flat. The fries overly salted. They just did not give a single care in the world.
Now, I had to order an extra item after the fact and just suggested to the employee that he smile a little more that life wasn’t that serious. Said employee made it a point to loudly discuss my comment and my party with the manager. Any intelligent person in customer service knows that the worst thing you can do is speak about the client, especially badly, in front of them.
Fast forward a bit more, and what seems to be a regular comes in. Out comes the same manager from before being the nicest person I’ve encountered all night, and then come to find out she personally knows the person who was ordering. Proven then by the fact she walked out to flirt and laugh with said gentleman. To add the icing to the cake, while flirting with the gentleman, she was taking orders through her headset and only proceeded to stop when I made it a point of looking at her and taking a photo.
Management and staff, please understand that you’re in a field where you have to meet hundreds of different people a day. If you do not have the personality or the need for a job, and want to act like its the worst thing in the world, find another profession. There are many an American that would die for a job, and would probably do it better.
Update: Upon going up to the counter and asking Nick what his full name was, the manager’s name and their store number, I was confronted by the manager and the gentleman she was flirting with. The manager just lowered her head and didn’t say anything to me after I told her that they all needed to step their service up. I told them I had taken pictures and had her on video that I would love for the store owner to see of her at work with a customer. At this moment her friend storms up to me and starts to yell at me saying that I need to delete my videos and shut my mouth because his dad was a cop and that it wouldn’t end well or me. The manager did absolutely NOTHING to stop this gentleman from threatening me and just stayed quiet. I told her friend to back off that this had nothing to do with him and that if he was an employee. The manager finally stepped in and stated he wasn’t, to which I replied that she should probably try to control her friend. The gentleman that was trying to get in my face left after I repeatedly ignored him, while trying to ask for basic information on the establishment. All throughout this, Nick was smirking and laughing. I asked him if something was funny and he smiled. I’m going to be writing the owner of this establishment and filing a formal complaint with the BBB, as I believe the franchise holder should be aware of what the employees are doing, while they’re being paid.