Cafe Rio

Food: The food is obviously not authentic, even Chipotle taste a lot better than this. I find the food extra salty, other people say it’s fine, so be warned.
Pick up: Ordering pick up sucks. They make it as you come, not the pick up time. It took them 10 mins to make it. It beats waiting in line, but defeats the purpose of pick up.
Overall, I would not recommend this place. I’d rather eat at Roberto’s

Like other commenters, I’ve seen this place make a stark decline over 2015. However, after giving it another try, the staff seemed to be reorganized and much more efficient. I actually called corporate over this store a few times to complain about the staff, but they have definitely shown improvement. The food is always good and they’re accommodating to special requests, which I always appreciate. I’m glad to see that their newer staff is making an effort to fix the place!

The food is amazing & staff has always been nice & helpful to me although they seem to be under staffed half of the time

Let me start off by saying, Café Rio typically is a great restaurant… However the blue diamond location seems to just not care about their food quality, their customers, their wait times, etc.
This location is about 2 miles from my house and about 3 miles from my office so it’s very convenient for lunch /​dinner. In the past 3 months I have done 4 orders here and every one of them have been wrong in one way or another. From incorrect ingredients being placed into the order, missing items in our order, to food that tasted old.
I don’t recommend this location to ANYONE! it’s a horrible location, and the staff, supervisors included, could care less about their customers or the product they produce.

I’ve never been a big fan of Café Rio, but given it’s convenient location and online ordering, we decided to pick some up for a quick dinner last week.
We placed our order and left to pick it up in the time scheduled. We arrived at the restaurant and the food wasn’t ready yet. We weren’t in a huge hurry, but they seem a little disorganized at this location. It took several people to handle our checkout and when they said my mom’s bowl wasn’t ready because the chicken was still cooking and would take another 15 minutes, they offered us a different protein. Since we didn’t want the rest of the food to be sitting out while we waited for the grilled chicken she changed to shredded chicken. It was only after we decided that did we realize they hadn’t even made the rest of the food yet, so there was really no need to change the order.
The food was ok, but I don’t see myself going out of my way to return to this location with better non-​chain restaurants in the area I’d rather give my money to.

I come to café rio often, like 2 – 3 times a week. Love the food. It’s laid back enough that I can take my 2 year old daughter.
I give it a 1 star because of their customer service. It’s horrible. Not by all employees but most. At one point every time I came and picked up my food my order was always wrong. The employee in the food line never properly greets you. They look miserable. I have heard many times in standing in the line about similar issues from other people.
I have even called this store a few times to tell a manager about how I found bones in my chicken and how my order was once again wrong.
I also noticed each time I come I owe a new amount of money. I get the SAME exact thing every time. So I saved 6 recipes and yep prices ranged from $ 6-​$ 22 nuts.
Also depending on who’s working you will get a stamp on your stamp card. Then when I question why I don’t get a stamp I get a rude response and told to have a great day.
Anyways I never write these things but I’m completely frustrated and sadly prob won’t be coming back to this location.

Yo, so I ordered two taco combination plate. And the put like 0.068oz of meat. Wtf? Hell to the naw, either they have some magical shrinking beef, or they are stingy AF. I know grilled steak is expensive. But that’s why they charge more! Man, this restaurant is a disgrace to my culture… My parents didn’t hop the border illegally to just get made fun of like this… Does Donald trump own this chain? It feels as though my wallet just got raped, and not roofie style like Bill Cosby… Jeffrey Dahmer raw style.

Overall quality, service, staff has gone way down since it first opened!!!
What happened?

Two stars because the food was good!
The overall vibe of the store was low and made me feel like none of the employees wanted to be there. If the employees hate the place why should customers want to come? I foresee a needed manager change.
The place was blown out yet there were only a few customers. The line was extremely slow and no one appeared happy to be serving customers.
The dining room and drink station were a wreck. In fact the signs above the horchata and strawberry lemonade were mixed up and the employee told me that they just never changed the signs and I should be able to figure out which drink was which?
How about we fix the signs and clean the area instead of arguing about my ability to interpret which beverage is mislabeled? I can see a diabetic consuming the wrong beverage and suing.
Overall, food was great. Everything else was poorly managed. I agree with other reviewers that this location is «ghetto».

I love Café Rio. The Eastern location has never disappointed me; however, in the past two online orders I’ve done for this Blue Diamond location, there’s always something either missing or incorrect. Normally, I would disregard if something was missing if it wasn’t anything major, but today, I ordered a chicken tostada, extra lettuce, black beans and no rice, lime on the side. My container had five bites of lettuce, a handful of cilantro, no lime to be seen, and beans in EVERY SINGLE BITE. Why would I pay for an extra 2oz of delicious tomatillo dressing when there’s no lettuce?! The normal 2oz of dressing that it comes with was TOO MUCH for what I had today.
I feel like I am eating sour cream and cilantro with chicken and beans that happens to have bits of lettuce. HORRIBLE. UNFORTUNATE for such a known name to have such terrible results when it comes to constructing food that is in a food line that only requires someone to read down the list of what to put onto a container. I am extremely disappointed. I cannot believe I’m considering driving down to the Eastern location just to get the correct order and have a decent amount of food in my container.

I’m giving this location three stars based on the grilled chicken salad and a couple of other items. If I were rating it on the staff I would give it a 1 star because of the 1 employee that was nice.
First off the other reviews on how terrible the customer service is at this locaton are completely right. They rush you through the line so fast that you don’t get enough time to tell them what you want and what you don’t want on your plate, then when you get something thrown on that you didn’t want, they get so mad if you have the nerve to tell them you didn’t want that.
I don’t understand why the wait takes so long to order because by the time you get helped you feel almost dizzy from the whirlwind of fast questions thrown at you. Its so bad that when I go there with more than two meals to order I litterally have to rehearse my order so they don’t get frustrated with me for taking up too much time. I hate it!
We have tried to order over the phone and thats a nightmare too! They always get something wrong on it and I’m not sure if there is a designated cashier for to go orders because I have sat there for at least ten minutes before someone even acknowledges that I am there.
Now that chicken salad… we always get the grilled chicken salad with house dressing and its really yummy! A bit pricey but its a good size. I recommend getting a side order of the hot sauce which will run you another dollar but its great when I pour a little on the salad too. The tortilla soup is also good. Another item that we get if you are not terribly hungry is a side salad, we order that with a side of grilled chicken and its also really good. The homemade tortillas are good enough to eat all by themselves. We really enjoy the food here I just wish the customer service was better because this is our closest location but we have no problem driving a little further for better service.

I’m in the customer service industry and am appalled at the service provided by Café Rio, specifically the Blue Diamond location 3 times in a row now. 3 week ago we placed an online order for my entire office (15 orders). We placed the order over 1.5 hours prior to scheduled pick up. There is no warning, nor notice online stating times may vary so we showed up about 10 minutes late and told the order still isn’t ready. Our employee that picked it up, on the payroll clock, had to wait another 45 minutes for it to be ready. Luckily the did provide a 25% discount on our order. By the time it got to the our office, 1 meal was missing and 2 were made incorrectly, so we had to send someone back (10 minute drive each way)…slightly ridiculous… but we get mistakes happen.
Our office ws upset by the situation above, but still love Café Rio and food so much we tried again. My coworker ordered a single Chicken Salad yesterday online and showed up and it was ready on time. She brought it back, it was completely wrong and no meat in her salad. At this point, lunch is about over so we can’t come back to pick it up.
TODAY. I order 2 salads online for pick up at 1pm. I show up at 1:15 and am told it’s still another 15 – 20 minute wait. I told them to cancel it and left.
After I left I called to speak with a manager (Friday 9÷25÷15 around 1:30pm) and was told there isn’t a manager on duty to speak to me on the phone and then told she isn’t accepting calls right now. I get that it’s a lunch rush, however, I’m an angry and upset customer and the manager should be available.
At this point, 3 times in a row, the meal wasn’t ready within a 15 minute time frame with no warning and our orders continually get messed up. The staff members making the take-​out orders need to be more thorough and just pay attention to the orders. It’s not a difficult job and to follow directions. One time I understand, but when it continually happens it becomes unacceptable.
I will no longer bring our business to the Blue Diamond location and notice I’m not the first one with terrible reviews on Unilocal either. I think this staff and management needs to have another few training sessions.

I finally gave this place a try, and while I haven’t quite made up my mind about it, I will say this: the food is good.
I didn’t love my experience here, to be honest. The food is terribly overpriced, about 9 dollars and change if you set your burrito up with everything chipotle offers at around $ 8. That wouldn’t be so bad, but the lady making my burrito rolled it up long before I was done telling her what I wanted on it. I guess they put their pico de gallo, lettuce and other veggies on the side, which is ok but I would have liked the choice to have it in my burrito. With only meat, beans, cheese, salsa, and a little rice inside, the burrito was near impossible to pick up without collapsing and spilling out large amounts of messy filling. I’d recommend ordering your burrito enchilada style with sauce and cheese on top since you will be eating it with a fork and knife no matter what.
I hope I don’t sound like a grump, I did enjoy much of my meal. The tortillas are fantastic. They are handmade, hot, fluffy, surprisingly flavorful. I’d get another sloppy burrito just to experience that tortilla again.
I ordered the Barbacoa since I had heard such great things about it, but I did not enjoy it. It was very sweet, which is fine in most BBQ, but this didn’t seem to have any outstanding flavor besides overwhelming sweetness. Im more of a spicy kinda guy so I think this was probably just a bad choice for me, though I think there could have been more smokiness to the meat. Next time I will try it with steak or grilled chicken.
What I really need to tell you about is their chips, salsa, and queso dip. You must order these items. I know café rio is expensive, but it is absolutely necessary that you add this to your order. The chips are decent enough, but the salsa is great. Probably the best I’ve had in Vegas so far. I didn’t care for the salsa they put on my burrito but this one was delicious. The queso was awesome. Not the best I’ve ever had but definitely better than anything else I’ve had in town, and certainly a must have from café rio.
There is a pretty terrific collection of bottled hot sauces to add to your food if you’re like me and enjoy a little food with your hot sauce.
I thought the staff was friendly enough, the dining room was clean and orderly. Despite my many gripes with this place, there is a lot to like and I think it’s definitely worth returning to.

The meat sits in a disgusting amount of grease and the servers behind the line don’t even make an effort to drain out the grease before they dump the meat on your plate.
Upon checking out my steak salad, I wasn’t even offered a beverage… awesome.
Food quality would’ve been better if My taco salad didn’t have a pool of liquid grease on the bottom… now I can’t even eat the tortilla because it’s drenching. Such a shame because the tortilla is really good too.
Awesome sauce, pun not intended.

This Café Rio is by our house and we used to eat here all of the time. Loved it. Now? HATE it. We went tonight for dinner after not eating here for a couple of months because the service was so bad. The service tonight was even worse!
We walk in thinking we’ll have our food in about 5ish minutes, as there were only about seven people in front of us and two were ready to pay. Fast forward over TWENTY minutes later, and our order was finally taken. They were understaffed, and the employees could have given two craps less about the job they were doing. Once we finally got our food, we couldn’t even sit down because every table in the place was dirty even though there were only about three full tables in the entire restaurant! We had to clean one ourselves.
Not only was the service horrendous, but the food is only subpar at best now. The rice at this location is always cooked improperly now. How hard is it to cook rice!!! Try taking a bite into half cooked rice and almost breaking your teeth on rice that is not cooked at all and hard as a rock. Not yummy, that’s for sure. And tonight, my flour tortilla for my taco might as well have been a crunchy corn tortilla. It was as hard as a rock! It was terrible.
We are DONE with this Café Rio. Such a shame that they let it go so downhill.

If I could give it a negative I would. Wayyyyy overpriced and $ 1.19 for a mini scoop of guacamole, I’m talking about the scoop is soooo small that I wouldn’t even be able to spread it on this fun size enchilada I received which btw is a joke for $ 5.99. And the cashier was extremely rude.
I see why there was no line when I walked in.

I love the food here, just have to post this since it is the second time in a row my burrito was made falling apart! Such an inconvenience and a mess.

This is my second time at this location, its located off of Arville on Blue Diamond, not far from the I15 Blue Diamond exit. It is inside a shopping center tucked into a corner, fairly easy to find. You walk right in and there is colorful wallpaper everywhere, and after you wind through people eating you find the line queue.
It was semi-​busy, it took about 5 minutes to get someone to take my order which I thought was fairly fast considering how many people were online. Very fast assembly line system. I ordered the salad, pinto beans, with shredded chicken, I was through in about 2 minutes and paying for my meal.
My only negative is that while i was waiting for my meal to be made I asked the server a question and she looked like me like I had a thousand heads, she turned to her colleagues and they had the same reaction, finally someone came by and answered my question. I then realized they didn’t speak english. All I asked was which was the spiciest sauce they had and no one can tell until someone save the day.
Great so I got my food and was told the Cholula and Tapatio were by the drink fountain. Awesome!!! What a wide array of hot sauce all at your disposal! I filled my cup of water and grabbed me a bottle of Tapatio. I doused my salad with the hot sauce like putting out a fire with water hoping for the opposite effect. And I got exactly what I had hoped for.
Once you dig through the top of the salad you hit pay dirt, the shredded chicken and it tasted fresh and very savory, had a good flavor. The whole salad sits on a large soft tortilla which you find yourself picking apart at the end, at least I did. Next time I come back I will have to try one of their burritos as they looked really good. Will the burrito match up to Chipotle’s or be better? Someone let me know!

The food here is standard Café Rio fare — bland, fresh, and high quality — but the one star rating is deserved because this restaurant CAN NOT handle any type of crowd. The lines here are outrageous and I agree with the other recent reviews. PLEASE, corporate, PAY ATTENTION AND DO SOMETHING ABOUT THIS LOCATION!
It wasn’t always like this. Café Rio was a quick and easy place to grab a business lunch or to get takeout on the way home from a long day at work. No longer. After my most recent visit 2 nights ago (and a nearly 45 minute wait in line at 8 pm!!), I will now not only actively avoid dining here, but I will be sure to spread the word to everyone I know.
People are not exaggerating about the wait times. The problem is, you never know just how long the queue will take when you line up. The employees are so slow and nobody tries to expedite the line. Café Rio is supposed to be a «quick service» restaurant but now it’s anything but.
There’s no excuse. Zero. Zip. None.
All I can figure is that Café Rio corporate and this location’s manager just don’t give a crap about losing customers.
We used to go at least twice a week. Then that whittled down to once a week, then a couple of times a month then about once a month. Now it’s gone to none.
Maybe that’s your plan, to get people to stop coming to your restaurant so the line will move quicker. Congrats, Café Rio! Here’s to at least two other people (as well as all of our friends and coworkers) who will never set foot in your restaurant again.

Ok I do admit they are not traditional Mexican food. That being said they are a very good fast food place. I have eaten here numerous times and I have never been disappointed. They use fresh ingredients which is evident in the tastes of their food.
I have had their salad, burritos, quesadilla, tortilla soup and enchiladas. They are all very good and their cost is quite reasonable. Their competition would be Chipotle and Moe’s. I have been to all 3 and Café Rio is much better due to better ingredients and freshly made tortillas.
It doesn’t matter the time of day there is always a line but it moves fast. The restaurant is clean and the staff is friendly. Great for lunch and dinner.