Avis Rent A Car

Worst car rental experience ever! When I rented the car, the person in front of me in line was not allowed to use a discount he had been quoted online. He was the nicest guy, and was just asking why. The agent was pretty harsh, and actually threatened to call security on the customer — because he had the nerve to make a phone call while standing too close to the Avis desk. I told this man that I would be happy to be a witness if he wished to complain to Avis.
Only later did I find that i had been charged for damage insurance, even though I TWICE declined it. When I returned the car, I had to let the agent know that I was certain that he had not made a mistake, but had deliberately stolen my money. I further let him know that that he was wise to not give his full name to the customer he had previously threatened with security.
As I was walking away, he threatened to call security on me too. The guy’s a complete jerk.
I did not get a ‘how was your Avis experience?’ Email, so I’m guessing that this is the way Avis always does business. I will stick with Enterprise in the future, and of course Über.

RE: Case #16 574 209
I had a horrible experience with the service at the Avis located in the EXCALIBUR Hotel and Casino (3850 S Las Vegas Blvd, Las Vegas, NV 89 109). There an Indian man who said his name was Shawn (agent ID #68 691, he would not give his last name but said he was the manager?) Shawn refused to give me my car which I had already reserved.
It all started the day prior to renting the car. I went to the Avis rental desk and Shawn was not at his desk at 4:45 although the desk did not close until 5 and I waited for 15 minutes to see if anybody would show up. I ended up calling Avis on the phone and reserved a car. The next day when I went to pick up the car, Shawn said there was no reservation under my name. I said I made the reservation on the phone because he was not there yesterday. Shawn screamed at me that he was there until 5:15 yesterday and told me the only car available to rent was over $ 200.
I told him that I reserved a car for under $ 80 he called me crazy and told me to leave. I proceeded to take his photo and said I was calling Avis to see about my car. When I did call Avis they said that there were definitely cars available under $ 200 and that they would talk to «Shawn» on the phone about it. I kept Avis on the phone and returned to the AVIS desk and said to Shawn, «I have Avis on the phone can you talk to them?». He said he was refusing to talk to them and refused to rent me the car. «Shawn» was rude, he resorted to name calling and would not speak to me or the Avis representative on the phone. Shawn made it so I had to take my business to another Avis office at Mandalay Bay.
Your business is customer service and I don’t think that this man should be representing Avis. I feel that this man should be fired as he is affecting your business and your reputation. You may want to look at the other review on Unilocal.I hope that Avis resolves this horrible situation so that no one else has to go through the horrible situation I did.

Avoid this Avis at all costs! I reserved an Economy car online for 2 days and paid $ 146.88. It was a tad steep, but the convenience of the location is what sold me on it (it’s in the Excalibur, where we were staying). When I got home, I saw that my credit card had been charged an additional $ 214.99. When I called, he informed me that we’d requested an additional driver for $ 11, insurance for $ 55, and prepaid gas for $ 40. What they failed to mention at the time of booking is that those charges are PER DAY. I would never have agreed to that, as my credit card already covers auto rental insurance. So for a 2-​day rental, I paid $ 361.87. And all they had to say was, «Well, you signed the contract.» You got me there, Avis. I signed the contract based on what they verbally told me, and they are right; I should have read the contract. DO NOT believe what they say and make sure you read every word of that contract. Unless, of course, you think it’s reasonable to pay $ 180 a day for a car rental.