Advanced Health Care of Las Vegas

Do NOT let the appearance of this facility fool you. The nursing care is REALLY BAD — and the Director of Nursing, Grace, is the WORST DON I have ever encountered and her CNAs are incompetent. My mom recieved horrible care here — including pressure sores and a UTI that sent her to the ER. To make matters worse, when they shipped her off to the ER, they gave up her bed without telling family and we were left to scramble to find a bed for our 87 year old mom post stroke. Unconscionable. We are filing complaints with Medicare and the State Dept of Health. We have since learned that their common practice is to discharge patients with no notice when they need a bed for the next patient they want to milk Medicare for, or they get too many complaints about their care. The ONLY good thing about this place is the therapy — but therapy does no good if the nursing staff neglects the patient and they contract pressure sores and urinary tract infections and end up in the hospital.

My husband’s grandma is staying here for a while until she gets better. Located in the southwest part of the valley, right off 215 and Jones. This is a free-​standing buliding with its own parking lot. It is a state-​of-​the-​art facility. It seemed like all the details were planned out. Décor is Elegant Victorian theme (but not gothic). Inside the lobby to your immediate right, is the check-​in desk (noone was there when we arrived), the nurse desk (though noone was sitting down), coffee/​cocoa/​tea station, and popcorn machine. To the left of the lobby is the formal dining room with 9 round tables most paired with 3 chairs, with a large private dining section (rectangular table), and a coffee/​cocoa/​tea station in the corner, next to the kitchen. There was a settee near the front of the dining room, and there were several chandeliers (think swanky and elegant, very pretty, but not gawdy). On the wall, was a flat-​screen showing the menu items for the day, featuring all three meals with alternates on the bottom of the screen. When the screen changes, the designated activities are also displayed, bingo and yahtzee on designated days, for example. Further left from the dining room, is the fitness room– a large room (also where there is a fireplace, massage tables (complimentary massages, but must sign up for it), another break room, another bathroom, small reading corner with about 40 paperbacks, and water dispenser). There were cardio machines, as well as a walking bar bridge (for rehab). It looks to be like a multi-​purpose room with recreation for the patients. There was also a tv, a huge beautiful table made from a tree trunk, as well as a bar table made from a barrel complete with bar chairs. Far left, is the bathroom– these bathrooms were nice! My FIL wanted us to see them, that’s how nice they were. Oiled bronze faucet with a modern decorator bowl sink. Looked like it would belong inside a house. In the middle, is the sitting area with several leather couches, the left wall, a small media/​business center with an aquarium (Finding Nemo is the theme and there is a framed chart on the wall). Past the nurse desk area, is the Beauty Parlor (certain days), looks like one appointment to the room. We just about saw all the common areas.
Down the hallway are the rooms. It is one patient to a room. My husband’s grandma’s room had a bathroom with an open shower (also equipped with toiletries and sanitizer), a nice set-​up on the left of her room with a built-​in bookcase type shelving system with a microwave (white) and mini-​fridge (also white). Her bed (had the remote to call the nurse) had a side bed table alongside. To the right of the bed, was a side table with telephone and tv channel guide, leather chair and ottoman (nice!). Along the opposite wall (of the bed) was a flat-​screen tv/​console area. There was also a small round table with two chairs (same type of furniture throughout the building, keeping with the overall Victorian theme). Also, there was a wheelchair in the room. Her room was near the end of the hallway, where there was a back door to get some air or smoke.
Because the décor is upscale and very ornate, you do not get the feeling of dread and doom, that icky sterile feeling from a hospital. It feels like a resort– it looks and feels luxurious. It was nice to keep the theme the same in the lobby, the common areas, and the guest rooms. It looked very clean. It also looked pretty new. The nursing staff wore scrubs (not matching) while the kitchen staff wore black uniforms similar to scrubs. They seemed nice; we were greeted with smiles and acknowledged. We didn’t see many other visitors. I’ve been to other facilities (my mom used to be in the group care business) and this place is in another class. Definitely where one would want to be, given the choice, and if insurance covered it.