Acclaimed Movers & Storage

We had an armoire that was stuck in our living room because we couldn’t get it up the stairs. Edgar, Dave, and Chico, wrapped it very well, and within 5 minutes had it in the bedroom, up 2 flights of stairs! No damage to our home or the piece! They were respectful, clean, and quick! It wasn’t cheap, but, very professional!

I had a horrible experience with this company. Everything about them has been completely unethical. They still have not refunded my money after overcharging me for my move, and it has been over three weeks. Still waiting to hear back from them. They claim that their GPS monitors their workers, and that they worked for 8 hours on the day of my move. I know this is a lie, since I looked at the clock when they arrived and left that day, and the company refuses to send me any type of document that shows the number of hours that the movers worked. A little strange, no?

The guys were good and worked fast. Got my 1 bedroom apartment moved in under half a day. Fairly professional. The only downside is their rates are a bit higher but that was because they used 3 guys instead of 2. But you get what you pay for which the service, so I was satisfied.

Very bad company, failed to deliver my stuff on time they arrived ten days later with many damages to my furnitures, they increase the price $ 500 they claim I have more items the truth is they break one item to several items when they disassembled, they make me and my family suffer for ten days I stayed in hotel couple of days than I rent place I moved in without my belongings, my kids need to go to school with same clothes we slept in the floor. Don’t you think it is silly when they ask me for money because they storage my stuff., lol
I didn’t intend to give them any star but I can’t post my comment unless I do so

Worst moving company ever. I thought they were good until they loaded all of my furniture up and the foreman told me I would have to pay an extra 3^rd. When I finally got my stuff, I had over $ 1100 worth of damage done to my furniture. I am still missing a couch, a rug, and a step ladder.

This company is everything people are saying when it comes to lies and scams. I recently relocated my family and in moving I found many items to be missing from a previous move where we had this company involved. Anything this company could steal without possible notice at the time they stole, bookcases, child things, toys, suitcases, baby/​infant supplies, and not to mention did 4k worth of damage to valuable dishes and household items. They DO not care about you or respect your life and your belongings. Save yourself money, tears and years of stress and find another company, anything and anyone would be better than this company filled with LIARS and thieves.

Update from our move day on 7÷31÷2014.
It was a NIGHTMARE. The guys were exhausted from their earlier move, DIDN’T FINISH, and after 10 – 12 hours never even touched the kitchen. They did however fall asleep on the pavement outside our garage at 2 am.
They also unpacked and repacked boxes that were already packed.
Sorry, these reviews are not «iffy». STAY THE F*** AWAY.

DO NOT USE THIS COMPANY. They are a scam!
I am appalled that they are still in business somehow. I would give them 0 stars if I could.
Where to even start with these people?
«Gina» the salesperson quoted us a very competitive rate so we moved forward with booking and she told us our furniture would be in Los Angeles (from Atlanta) within a week. We then found out that we had to pay an extra $ 1,000 because they claimed their moving truck couldn’t easily get to our townhouse (What??) In a hurry to get things moving, we said okay and signed the contract.
Shame on us for not reading every last bit of the fine print! Turns out their contract reads that you will get your furniture WITHIN 30 DAYS.
A month! That is not acceptable!
The worst part, however, was their awful, terrible «customer service.» Their inept phone-​answerer Jen gave us bad information and lied to us SEVERAL times.
In fact, after over 2 weeks of bad information and vague answers about where our furniture was, we had to threaten to call our lawyer and claim lost/​stolen goods by the company before she would then tell us that our furniture was still in Atlanta! After 2 weeks! Just sitting there in the summer heat on a truck! And that it would be another 2 weeks before our furniture would arrive in L.A.
The very next day we got a call from the moving truck driver saying he would be there within 24 hours. Well, which is it? Tomorrow or 2 weeks from now?
We called back Jen and asked to talk to her supervisor, who must not exist because she wouldn’t give us a name or connect us with anyone after multiple attempts at asking. Multiple times Jen said she would call us back with better information and she never did. TERRIBLE «SERVICE.»
When the movers arrived, they refused to unload our furniture until we gave them $ 100 cash. I saw on other reviews that this was a scam they were running, so I offered them $ 62 in cash and they said okay, which PROVES that this is a scam they run to hold your furniture hostage until you give them a «tip» up front. If the company really required $ 100 «for more than 72 feet to the door of the house» they would not have accepted $ 62.
Furthermore, all kinds of things were broken when they arrived and just so we don’t have to deal with their ineptitude anymore we are just dealing with it.
THIS COMPANY IS A SCAM!!! STAY FAR AWAY!!!

Wow — I can’t believe the bad reviews about this company — they were brilliant. Civil, cordial, professional, did everything they said they’d do and more.
Patrick at Acclaim kept me updated and informed of everything, everything was confirmed in writing, no rip offs at all, totally up front and the only thing was they turned up early.. . can’t faulty them for that.
Half the house was packed and half needed packing — then some needed to go to storage and more had to go to our new house.
I also asked them if they shipped to Hawaii and they were totally honest and said we could but it’d be way cheaper if you did it this way.. and then proceeded to advise me on how to save money.
They moved my ex wife before me and were great, then moved me and next day I had a last minute emergency and they jumped in and helped on that as well.
Totally reasonable charges, people were great (have experienced three crews) and never stopped working.
We got them lunch and «they» insisted they stop the «clock» while they lunched.
Absolutely brilliant — can’t fault them at all in any way. So in total thus far THREE EXPERIENCES, all of them brilliant.
Would we use them again?! In a heartbeat.

I used them again for the second time, this time a bigger move than last time. I really liked the fact that my sales rep fromlast time was still there and she remembered me :)
Everything went smoothly!

I just wanted to provide an update that I have been accused by another Unilocaler of holding a fake account because of my positive review on this page. All I can say is for me, my experience is my experience, and we just completed our 4^th successful move with them last Saturday (another medical office), and all four moves have gone off without a single hitch. Acclaimed Movers even worked with me, on a very short turnaround time, to get a specific insurance COI that we needed for the building we were moving into. I can understand and appreciate that this has obviously not been everyone’s experience, but I still stand by what I wrote back in April.
Thanks! Have a lovely day.

Re: North HolIywood location:
I was quoted an estimate of between 2,900 lbs. and 3,000, and approximately $ 800 – 900 dollars for a 1 bedroom apartment of IKEA press-​board furniture. I modified an earlier quote of 3,500 lbs. to remove a refrigerator and small IKEA style 2-​seat futon from the order. I was told this order would most likely not exceed $ 1,000. This was the 2^nd time I had moved with Acclaimed movers, and I had not purchased any additional appliances, furniture, or in excess of any clothing. I informed Acclaimed Movers of my moving date, and at no time, was an alternate drop-​off date noted. My quote was for a moving date of Dec.28^th, 2013, and no continuation into Dec. 29^th.
* Approximately an hour into loading, with numerous boxes and pieces of furniture already loaded on the truck, Second mover informs me they are headed to Los Angeles to do a pick-​up bound for San Francisco (LA to SF), and my goods will be delivered on Sunday, Dec. 29^th, on the way «back down from San Francisco.» I immediately confirmed this with the lead mover. I called Acclaimed Movers, and spoke with Gina. She had no idea what I was talking about, and confirmed this was not part of any quote or estimate she had given me for this move. Had this been the case, I would have either made alternate arrangements to stay in a hotel, moved on the 29^th, or gone with another company who could pick-​up and deliver in the same day. Gina said she would call me back. I received a call an hour later from someone named Jamie, telling me «special arrangements» have been made to ensure delivery of my goods on Dec. 28^th to Bakersfield, CA. Lead mover informed me this has happened before, where it is left to the movers to inform clients on-​site after loading has begun, of a «switch,» and Lead mover recently lost a client over management’s policy, and specifically, Jamie, his supervisor.
* I received a call at 4:00pm that my goods were weighed, and my final total was nearly $ 1,400, minus the $ 700 I had already given them in the USPS money order, leaving my amount due as $ 709.00. This was in excess of $ 600-​$ 700 over what my original quote was, including the extra possible fluctuations I factored in, speaking with Gina, not to exceed $ 1,000 for a 1 bdr. apartment. I was quoted a weight of 5,500 lbs., which is the average weight of moving a 2 bedroom house, including appliances. I did not have any appliances, and my furniture is IKEA pressed particle board, save for a leather loveseat, and electronics. There is no way my apartment contents weigh 5,500 lbs and can be loaded by 2 men in 3 hours.
* I called Jamie to find out how this quote came to be, and was informed only 2 weights were taken, pre-​load, and post load. I asked for a photo or a copy of the pre-​and post-​weights to be e-​mailed or texted to me, which was never done. I also asked if the crew had loaded up the «LA to SF» jobs, and was told no, that my goods were the only goods in the truck, and the weight of 5,500 lbs. was all my own to be charged for. Someone else had already completed the paperwork, and sent him on his way. The gross weight amount was altered by hand, and written over by someone else, to arrive at this quote of $ 1,400 dollars, and 5,500 lbs.
* I requested an alternate site of drop off, per the guidelines of the contract for a «Change of Order,» which can be requested by the client for an additional fee. I informed Jamie I was going to rent a U-​Haul truck, to pre-​weigh the vehicle, then transfer all goods into that truck, and do a post-​weight, to confirm this amount. Jamie told me the crew was «on-​site at my original drop-​off location,» and they would not meet me at the alternate site, nor agree to the Change of Order. I called Lead mover, the driver, only to learn they are not on-​site, and are another 20 or so miles out from the destination.
* Jamie called Lead mover, and it was agreed in writing, which I signed, that off-​load could take place for the amount of $ 250.00 «paid in full,» in cash, and our business transaction would be completed in good standing.
* My boyfriend and I looked in the Acclaimed truck, to see it was loaded full from the back of the truck, to the side cargo doors, which is almost ¾s of the length of the vehicle. While Lead mover was running his errands, another client’s goods were loaded onto the truck, so the pre-​weight and post-​weight figures of 5,500 lbs. included these other goods. I was being charged for my stuff, and this other client’s stuff, headed to San Francisco. I took pictures of the full truck, showing it was heavily weighed down with goods other than mine. Jamie called Lead mover, and forced him to write over and alter the «paid in full» to read «paid in only $ 250.00,» which grammatically makes no sense, and the carbon copy shows again, that writing had been altered and written over again.

Actually If I Could Put A Negitive Star I Would.
Stay Away From This Company If You Know Whats Good For You.
They Are Terrible…
If they have a possitive comment on Unilocal!they must have paid someone to write it…

Used them about a year ago, and these people are straight up, incompetent liars. They’re just using their connections to hire movers, you can get a better deal, and better luck just doing their job for them… you’re just playing numbers otherwise, and placing your money in the hands of people who have no real concerns or ties to your belongings.
Needed for piano/​safe moving

*** Reported to BBB***
Please count your boxes. I made the mistake of putting my iHome back in its original box and not in a bigger box like the rest of my items. Everything made it to my new apartment but my iHome. It has been «misplaced». I have called 3 times — spoken to Gina twice who has yet to call me back.
Pros:
Showed up on time
None of my furniture was broken
They were efficient and completed the move ahead of time. I was however fully packed up and I only needed to put my hanging clothes into my wardrobe boxes.
Cons:
I was not able to look in the truck to make sure my belongings were all gone. Hence I believe that my smaller box was lost.
My suggestion — do not use this company unless you can count how many boxes you have going into the truck and coming out.
Lesson learned for me.
Update — after I posted this review I finally got 5 phone calls in one day from a manager named Jamie.
He kindly explained to me that he did get my message on Sunday when I called to report my missing iHome box, but failed to call me back.
He did state that he had hear that I had called twice to follow up (mind you I was very kind) and that he is sorry that no one called me back.
He asked me what could he do help me change my Unilocal review to save the company’s reputation. Um. not misplacing my iHome would have been the right thing to do.
They did finally give me the information to file a claim.
Thank you Unilocal for your help in getting a phone call back!!!

I just used these guys for a move at the beginning of March. I can’t even tell you how happy I was with the move– they were polite, respectful of my stuff, and FAST. I didn’t have a ton of furniture but my entire move (1 BR apt) was complete, door to door, in 2 hours!
They even squeezed me in on short notice. I have no plans on moving for a long time but if I do, I will call them again.

03/​19/​2013 Update: Soon after posting this (see below), Robbie from Acclaimed personally got in contact with me. Acclaimed worked with me to reach a reasonable settlement, and I’m satisfied. So, I’ve changed their Rating from 1 Star to 3 Stars («A-​OK»). Thanks, Acclaimed. :)
—
My delivery was delayed by two weeks. Items were delivered broken. Some items were not even delivered. The company offered me only $ 27.60 to settle. These are things you absolutely should know before entrusting your property to this company.
I was moving from Los Angeles to Denver. They picked up my things October 30^th, promised delivery on November 6^th. Delivery occurred on the 20^th. During this two-​week interim, I was not called once. I had to take it upon myself to make daily phone calls and to finally reach the driver, himself. Acclaimed simply said –It’s on the way, and we can’t promise anything.
When my things finally arrived, some were broken. Some were never even delivered. Were they stolen when they packed my things? Stolen along the way? I have no idea. Thankfully, I had taken photos of the packing process (I paid for professional packing of everything) and immediately began to inspect everything upon delivery. I took my time.
Acclaimed has a settlement process, and they offered me $ 27.60. My missing mounting unit for my television was $ 100, by itself. Don’t, don’t, don’t entrust your things to this company. They made an already stressful experience almost intolerable.
I would recommend any other company. Definitely not Acclaimed.
[Edit: Looking at the other reviews, it’s apparently a complete and total disaster with this company, or five stars. If I knew what I know now, I wouldn’t take the risk. Not even if they offer a coupon.]

I just recently moved and decided to use this company even though it had bad reviews. To put it in simple words, I didnt have any problems whatsoever.
I called for an estimate and was given one & everything was taken care of as promised.
I’m happy with their job and and am with my new house as well.

Do NOT hire this company. I was in a time crunch to get out of my apartment unexpectedly and not only did Acclaimed not show up in the two hour window that they were supposed to but they also did’n’t even call to say that they would be late! And they do not offer a discount for being late!
I had to call to check in with them myself and Gina at the front desk had no idea where the movers were and could not get a hold of them. After 30 minutes of waiting for her to call me back, I called Aliance (another NoHO moving company) and they ACTUALLY SHOWED UP less than an hour from my call.
The worst part is that Gina said that Acclaimed had had a cancellation that morning so there was no reason that they should be late. Great.
Completely disrespectful. Completely unprofessional.
Acclaimed made a good two hours of my day feel like hell. Thanks for nothing, Acclaimed. You are the worst.

AM&S is unfortunately, the epitome of unprofessional, the embodiment of deception, and the defacto example of what you want to avoid when asking a moving company to handle your personal belongings. You can NOT trust AM&S to treat your possessions with the care, security, and trust that they should be. They will over-​promise and under-​deliver, and not feel bad in the least when you are inconvenienced by their mediocrity.
Even after asking if AM&S could deliver within a specified window and receiving assurance that such a delivery was feasible, AM&S reneged on this commitment and scheduled delivery for the following week, thus disrupting a new job-​start date, travel plans, and forcing extra costs to be incurred (temporary kitchen utensil and furniture arrangements, eating out, etc).
Itemization of (some) Failures by AM&S:
–Failure to Notify of impending Delay
–Failure to return any subsequent phone call within timeframe specified by AM&S, or return phone call at all
–Failure to Meet Agreed upon deadline
–Failure to offer any kind of consolation, consideration, or compensation to customer
–Failure to speak to a ‘person’ and instead resorted to ‘contract speak’ and quoting business policy in order to explain AM&S’s behavior and business conduct.
–Failure to meet delivery date by more than five (5) days
You may be tempted to save money by using this service, but the peace of mind (and potential loss of your belongings) that you will lose as a result of dealing with the incompetence of this company is NOT worth that dollar savings.
Do yourself a favor and consider a moving company that has demonstrated and earned its opportunity to do business with you, and one that is more deserving of your trust.
Oh, and I see their PR-​damage-​control rep, «Eugina C.» is berating and attacking former customers on Unilocal as well. If you are still thinking about using this service, just look for her and see how they respond to 1-​star reviews, and ask yourself if that is how you want to be treated.
Also, Google Reviews seems to be planted with a lot of fake reviews for this service — all the people who reviewed the service gave it 5 stars and it was the only review that each of the individuals had ever written (and all within a 3 months period of today)!
To wrap up, don’t trust the Better Business Bureau’s review of their service. It is shady that the BBB could accredit this service, but a crowd-​sourced review system like Unilocal could tell a completely different story.