Monarch Construction & Roofing

In August 2012, this company replaced our roof, exterior stucco and gutters due to damage we had from a very bad hail storm. Monarch was the roofer doing most of the roofs in our neighborhood. About 12 – 18 months later the flat roof system started to fail, leak and cause extensive drywall damage in our finished garage. In March 2015, we called Monarch to inspect this damage and they officially claimed on letterhead paper that the root cause of the leaking and damage is due to improper drainage that was due to poor architectural design and that they were not liable. This was my warning sign #1. I recently got a second opinion and someone that could resolve the issue for me. This certified contractor told me that the flat roofs were poorly installed and the leaking was due to improperly sealed flashing. He ran a water test to prove this. I let this contractor fix my leaks and repair the drywall. A little while later stucco in certain areas started to fail and crack in several areas so I just repaired them as they occurred. I am still dealing with this. In fact, the stucco was splattered all over the place when they installed it. They would not clean up after themselves. Next the mitered gutter corners are leaking in several corners now. The gutter were not properly sealed and 2 to 3 years into the new gutters, the leaking is causing issues around the house. I hired another contractor to properly seal my gutters that were leaking. I was told that a portion of the gutters were not installed and leveled properly. This is where many of problems exist today. I reached back out to this company and was told that the gutters only have a 1 year workmanship warranty even though we were lead to believe this company supported the workmanship for 5 years. My recommendation to anyone considering having ANY roofing, stucco or gutter work from this company, that you seriously consider looking elsewhere because this company clearly has not stood by their work with my job. To this date, I continue to argue with them about these things that clearly are their responsibility. I will not call on them anytime in the future should another bad Colorado storm happen to do damage to my home. Not worth dealing with a company that does not stand by their work!
UPDATE JUNE 2016. Alicia from Monarch got involved with my case and sent out roofing and gutter technicians to inspect my issues. The gutter concerns were already inspected and corrected. Yah! They are now determining the next course of action on my flat roofs. I am updating my review because I am now feeling that Alicia from Monarch is on board and understands where the workmanship fell down for my job back in 2012.

Monarch has reroofed my house and my in-​laws’ house. In both cases, they did excellent work, delivered what they promised to deliver, and stuck to the timeline they had committed to.
Furthermore, when they were midway through the roofing work on my in-​laws house, some freak weather hit on a Sunday night, producing un-​forecasted rain. Monarch sent a crew out to the house at about 9 PM that Sunday evening; the workers spent a couple of hours covering the vulnerable area to protect it from damage.
I’ve recommended Monarch to several friends, and will use them for any future roofing work we need.

From start to finish, this company did a great job! It was painless on my end, the job was done well, and the cleanup was performed properly. I have a little 3 year old boy, so running around without shoes is a daily occurrence. I went around after their crew was finished to look for nails, and only found two which were very close to the house and not a threat. All nails in the rocks, grass, and concrete were cleaned up! Thank you Monarch for a new roof done right!

I signed up with Monarch in Jan 2015 to repair damages due to a hail storm in Sept 2014. They get one star for getting my roof put on even though I have had many roofs replaced from other homes and never had holes in the ceiling and ceiling texture knocked out during the process. After months of them fighting the insurance company for enough money for window repairs I still have not been able to get them to replace the windows. My insurance company told me Monarch was very difficult to work with & highly inflated prices. I have to follow up with the company every week to get the same response of they are working on it & will call me back. they never do, I wait a week and call again. I finally talked to the supervisor & she said she would find out what is going on and touch base with me the next business day, 4 business days now & no response. I waited for 6 months before they even painted the deck & did not prepare the deck properly so the deck over paint wasn’t applied correctly… not to mention they threw my deck chairs on the lawn breaking straps & ruining a couple chairs along with other outdoor items. I sent them pictures and told them what happened with no response. I could go on but I’m beyond talking about this I just have to warn others this is not a good company to deal with. Most of my neighbors had similar damage to mine… however everything was completed with their construction companies by the beginning the the summer.

i do not understand what the other reviews had problems with. We had hail damage to our roof and a few windows. We found Monarch to be professional and courteous through the repair job. I liked that they showed up when they said they would. My husband liked that they worked with our insurance to get some things included that insurance had not noticed. I have not always had good experience with contractors in this area but i would use Monarch again. Home repair is never a smooth process but Monarch made it as painless as possible.

We hired Monarch this spring to completely transform our back yard. We have good friends that used Monarch to create a beautiful back yard space so it was an easy choice to hire them. Their foreman John is extremely detail oriented and runs a crew of hard working landscapers. they completed all the work within the time estimate and now we have an absolutely stunning yard. My wife and I are considering charging admission! If you need beautiful landscape work, don’t hesitate to call them.

Monarch has done two jobs for us and we hope to do more with them. They are responsive, competitive, attentive and professional. My son had a roof deck that leaked and Monarch fixed it after others did not. They did several things to an older roof on a commercial building we have including venting and leak repairs. Everything they did they throughly explained and did the work promptly. I have actually recommend them to my friends. Make sure you contact Eric and he will take great care of you!

We had a leak in our master closest, was recommended this company by a friend (don’t worry this friend and I will have words!), and I am sorry to say I do not have one good thing to say about these folks. They came out the first time and patched the area only to have continued leaks, they came back again and we all thought they had got it this time. So we repaired all the ceiling and walls where there was water damage, reset up our closest, and guess what?! Yep, it’s leaking again! Same spots as before! After the second time they came out to fix it they told us that if we had more problems to call them and they would return, and that if we fixed the interior work and it leaked again that they would either repair it themselves to have someone fix it for us. You think they actually lived up to that guarantee of their work, ha! Not a chance! When I called them to inform them it was in fact leaking, AGAIN, they told me there was nothing more they could do to fix it and I would have to get an entire new roof. So now I’m in search of a new roofer, and have to start from scratch repairing the interior water damage, for a second time. Waste of our money and time, not to mention the damaged clothing and complete headache. DO NOT use this rip off, pos roofing company, it will be a complete waste of your time and money!!!

I was overall, very happy with Monarch Construction. I had estimates from 3 companies before i settled on them. They were only slightly more expensive than the cheapest, who was a private contractor who would not provide any warranty in writing. His estimate was clear. He did not try to get me to commit to any work that I did not need to do. When I called them, they were able to quickly set up a work time and get it done in one day. The quality of the work seems very high.

After a massive hail storm hit our area in April 2012, and every house in my neighborhood was damaged.
We selected Monarch because they could handle ALL our repairs. We felt they were qualified and would be able perform. We also did a search on Unilocal and saw they were a FIVE Star contractor… BUT didn’t see the numerous «Filtered Reviews» You have to wonder if Unilocal received some sort of kick back to hide those reviews… In any case my review will more than likely get filtered.
The roofing part of the job was performed and rejected by the city inspectors twice.
I have to agree with the other filtered reviews in stating the Salesman overpromised and under delivered, and the fact that they acted as a intermediary with the insurance company was a nightmare, supplemental claims were made and the invoicing (billing process) was horrendous, nothing was clear as to what we were being charged for, and when the payments from mortgage company were held up, Monarch threatened to place a lien on my property.
A word of caution, there is plenty of roofing companies out there, be careful with this one. This company has so many employees that are coming and going you will NEVER talk to the same person twice (except the offices collections person). As a matter of fact, our project manager and salesperson left the company during our project and we got cast off to several different people.
I’m having a difficult time trying to grade this company.
For the work performed I have to give them a 3, based on the two rejections by the city inspector, and appointments that were made and they never showed.
For the Sales person, I have to give a 3, even thou they left the company.
For the Project managers, 2 they were clueless
For the office staff, negative numbers
Net score, I think I am being very generous with a 1, and I must add «I do not recommend Monarch Construction»

If I could give this business no stars I would. There are plenty of roofing companies out there so save your trouble and DO NOT go with this one. This company has so many employees that are coming and going you will NEVER talk to the same person twice. As a matter of fact, our project manager quit during the middle of our project and we got dumped around to several different people.
DO NOT trust the quote that they give you because it WILL change from the moment that you say yes to the moment that you cut your check. Our project cost TRIPLED when all was said and done. Also, the do a piss-​poor job with clean up. Their crew left nails, debris, and and entire nail gun cartridge. If you have animals DO NOT use Monarch. Our dog ended up cutting his paw open on a nail that was left behind.
Lackluster job, poor customer service, and greedy employees are what make up this horrible company. LOOK ELSEWHERE!

I could not be happier with this company. I called them because I saw one of their trucks and it said on the side that they were insurance specialists and I suspected that I had hail damage but wasn’t sure how the process of filing a claim and all that worked. They sent out a salesman –Jacob Tabor-​who walked me through the whole process. He assessed my roof and we called the insurance company and then he took it from there. He assured me from the start that they only worked for insurance dollars and I would only be responsible for my deductible. He worked out a price with the insurance company and that was that. They found more damage along the way and again they worked it out with the insurance company and I barely even got involved. When it was all said an done I had a new roof and a new ceiling which both look amazing and all was covered. Everyone I dealt with from monarch including the construction guys were extremely friendly and professional. They seemed to sincerely care that the work was done right. They even took extra measures on my ceiling to make sure it looked perfect when, honestly, they could have cut corners and I wouldn’t have known any better. Thanks guys!