Friendly as it gets! I had broken my sunglasses and found a great pair here when the clerk noticed my readers on my head. She suggested bifocal reading sunglasses and led me to the rack. I never even knew they made reader sunglasses let alone bifocals! Her keen eye and suggestion led to the purchase of 2 more pair and another sale by a friend of mine later that day for another 3. Said friend was also impressed by how friendly the store was. Oh, and did I mention only 10 bucks a pair, with a choice of a case or neck rope/chain.