24 Hour Fitness Sport

Just started coming and it’s pretty good for a Sport 24. Usually Sport ones are super run down and old machinery with weird smells. This one is clean and well kept. I usually come during lunch time and it’s got enough equipment where I don’t have to wait in line for much. I’ve been to a noon workout class too. It totally kicked my butt. I was super sore the next day. I get the Costco membership to save on initiation fee and higher month to month membership fees. The problem is, Costco membership is only worth it if you plan to go often. You’re paying over $ 300 upfront for a 2 year membership.

This is a well used gym th hat is kept in pretty good condition. No off smells/​odors.
Staff maitance guy is the 5 days a week in the morning trying to keep the equipment we abuse working.
The staff in the morning are always cheerful and helpful when asked questions or to change a channel.

This is one of the dirtiest fitness centers Other than the nasty 24 hour fitness in Aliso Viejo. They never clean the machines. There is a piece of red chewing gum on a machine that’s been there over 2 years! Disgusting! The lockers have dirt on the locker floor that gets all over your clothes. Other than the yuck factor, it has a lot of equipment. I’ll post a pic of the gummy grossness soon.

This goes to Shawn (i think he’s a manager) he helped me get set up with the workshop for getting certified! I hope I get certified and maybe get to start personal training for him and the company. Glad when someone knows what I’m calling about when the gym at spectrum had no idea.

I recently moved to the area & whenever I move I look for a few things, good happy hour spot, cheap gas station & my new gym. I went to all the 24 hour fitness centers in this area this one was the biggest.
I’m not really impressed with this place. First of all there is almost no stretch area. The small area that they do have is tucked away opposite end of the free weights, max you can really have in the area is two small people & hopefully they are not doing anything that requires too much room. They don’t have a stretch cage either & I’ve gotten used to using one after my workouts & it’s a bummer they don’t have one here or at any of the 24 hour fitness centers in the area.
The free weights area is pretty cramped as well making it difficult to do very much circuit training exercises. Don’t even try to attempt this if the place is anything but slow. On the positive side they have plenty of cardio machines even some upstairs & the locker rooms are spacious with plenty of counter room if you like to get ready after you workout like I do. This gym is also the closest to my house so that’s good:)

Well, I reluctantly joined this gym after a break. I got back in the routine, but found this place a bit dirty. Much more so than the LA Fitness Standard I was used to. On a side note, I wanted to try the gym (maybe a 1 week pass or something) but the person signing me up wouldn’t offer that. It was either you join or nothing. Feeling like I was buying a car, I left and returned a couple of days later. I signed up, but later found out the person «signing me up» jacked up my address
When I talk about «dirty» I’m comparing to LA Fitness. But to anyone’s standard, this facility is lacking some cleaning and maintenance on the machines. The staircase steppers were at about 25% working and those that were had terrible noises and were disgusting. The locker rooms were very dirty and smelled.
Fast forward 2 years and a sports injury later (class 3 calf tear), I haven’t stepped foot in this gym in about a year. Not willing to waste $ 20.59 a month I needed to cancel. Procrastination got the best of me and I stalled for two more months… I find out in September 2015, that they raised my rate to $ 21.62, which in the grand scheme of things is nothing. But having an auto pay to my credit card of $ 20.59 (the only thing on that card) caused me a late fee and a minimum interest charge.
So I called to cancel (mind you, even if you login in online, you can’t cancel). I was on hold for 40 minutes (not a typo) before I got the pleasure to speak with «eye-​ee-​sha». She basically said I’m SOL, that they mailed me a notice… I verified my address and she stated that my address (lived here for over 10 years) was wrong in their system, but it was up to the member (yeah, that’s me) to catch that. I explained to «eye-​ee-​sha» that I would like the two months credited back that they overcharged me without notice… now over an hour on the phone and then speaking to «eye-ee-sha’s» supervisor, Daniel, I received one month credited. Both Daniel and «eye-​ee-​sha» were incredibly rude during my one hour and 14 minute call. I will never step foot in a 24hr fitness again and will tell family, friends and my small soapbox on Social Media.

The managers, Scott and Raul, are top notch. The club is clean, well staffed, and well managed. My favorite part of this location, however, is Kids’ Club. Diana actively engages and plays with the kids. Lots of pretend play, arts/​crafts, and interaction. We love all of the front desk staff, also. Always greet you with a genuine smile and authentic farewell when you leave. I’ve been to quite a few local clubs and this is our favorite.

Very small functional training area. Not even one complete set of kettle bells. When pointing to trainer who’s always on that equipment he pointed me to the kids weights «here this set is complete». They don’t rack the single set they have unless they need it for personal session. Bunch of empty space by the sales area, they need to reorganize this gym.

Wow what a terrible experience!
I have just recently decided to start work out again is looking for a convenient gym close to where I live. This Lake Forest branch seemed like a good fit. Boy, I was wrong.
I downloaded the free pass and wanted to check out the facility before I purchase my membership. I guess because I am Asian, they are assuming that I am being cheap and repeatedly asking if I’ve been to the facility before. What are you trying to say? They would not let me try out a session or check out the facility before I purchase membership (some BS about free pass don’t work after 9 PM, really? 24 hour fitness?). I told them, before I commit, can I at least walk around to see what you’ve got since you are not the only gym around here? The manager’s (Devante) response was basically saying, we are the only place if you ever want to work out after nine, so if you don’t want to pull out your wallet, GTFO.
That’s the worst force sale I’ve ever seen. Simply terrible. I would rather drive down to Spectrum or Irvine and make a purchase and just use the facility when I feel like it. This manager Devante is definitely not getting any credit for any sale. 24 Hour customer service has really gone downhill since I was a member a few years ago. Hopefully this is location specific and not the overall culture now.

This is more a review of corporate customer service and partially of the local club. The recent dues increase surprised many. Some contrasts were written with an annual caps of 5%. When I asked them to honor the contract it has been 45 days and 12 conversations and nothing. The game is to get you to let your membership laps so you have to renew at a much higher rate. Small claims works wonders, its a pain, but the Judge knows the game they play and is very sympathetic. You get your increase back plus costs to file (and the knowledge you did the right thing in the face of consumer fraud). The ill will it set up among long time members will never be recovered.
The employees at this location are nice and helpful to extent they are able. The high employee turnover is a testament that 24 Hour Fitness treats their employees worse than their members.

I agree with other Unilocalers that this gym seems to have a higher concentration of asshats who lack common courtesy and have zero respect for other gym users.

Buyer beware Apparently the pass you get on the Internet is not a pass its a voucher for a pass that they can only accept from 8 am to 9pm accept at this time so basically they don’t want my business too bad

I’m a member of 24 hour fitness and was interested in convincing my gf to join with me and drop her membership at another gym.
I came in with her for a free guest pass. The manager was not at the location around 130 and was we told to wait 15 minutes. After waiting we were denied entry. Now how smart was that? My gf wants nothing to do with 24 hour fitness after such poor treatment and petty trial opportunities.

This is the gym closest to my house but I have chosen to drive to a further one. This gym is always over crowded. I usually always have to wait for machines. People seem to be rude for the most part and I noticed a lot of people are fascinated with looking at there selves in the mirror :-) it’s really ridiculous. Anyhow this gym just doesn’t do it for me I like the smaller ones they have a better vibe. Just my opinion.

Really like it !
I am going to this Jim for years .
The only thing that miss is NO WI FI
why?

This 24 could update its machines — no tvs! But, overall, I’ve come here off and on over the last five or so years and it’s a solid gym. I can get on an elliptical whenever I want, and there’s a designated stretching area. I used to go to GroupX classes, but they were really crowded after work with all the Foothill moms. You literally had to come 20 minutes ahead of time. Plenty of parking, as it is the OC.
It’s a five minute drive from my house. I can’t really complain. If I want a more «luxurious» experience, I go to Spectrum, but that has its drawbacks with the hassle in parking and the lack of a good stretching space.

UNPROFESSIONAL AND RUDE!
I’ve been a member of 24 hour fitness for a couple of years out of convenience (I travel on business a LOT and can’t rely on hotel gyms). I’m not the biggest fan but my home gyms (San Jose/​Mountain View, CA) are always super friendly and helpful.
Rude manager! I will not come back here. I would rather drive 10 miles to one of the other 24 hour gyms in the area. You do the 24 hour chain a disservice with your attitude and lack of manners!
Very unhappy customer

Nice clean gym, has a spin class, friendly staff and close to home.
What’s to say? This is my go-​to for machines.
Parking can be a pain but it’s okay.

WORST MEMBERSHIP SERVICE EVER– and by the manager no less. I moved into the area from Chicago recently and in my move forgot to join a gym. Sometime in my month of settling into foothill ranch I noticed it was time to work out.
I bounce around a lot due to my job and have a system for deciding a gym enviroment– I use their free pass before the sales pitch, before the tour ect to see if I vibe well with the facility. Let’s be real its hard enough to be motivated to workout let alone if you hate the douchebags at your gym.
So in I walk– great receptionist greats me and calls a manager for membership service. Along he walks greets me and lets me know that I need a valid ID with a local address (BS btw– I just hopped on 24 hour’s website and it told me I could literally print a guest pass and take it in…) so I pull out my freshly minted California ID (printed june 7^th, 2014) and he proceeds to be the most PATRONIZING, DOUCHEY, UNPROFESSIONAL individual I’ve ever encountered. He asked me what I would gain from one experience– I told him it was my way. He told me he’s never had anyone serious who hasn’t inquired the price– I told him I’m generally a Yoga Studio member ($ 200ish a month) so it wouldnt phase me. He LITERALLY LAUGHED IN MY FACE and told me he’d let me work out this one time but he know’s I’m not really serious. I took my ID back and walked out.
Excuse me?
Regardless if I’m serious or not it’s your obligation in customer service as the MANAGER no less to maintain professionalism. Even if I was dressed in pants from Walmart & a tank with ketchup on it (I was in my match Lorna Jane shorts and sports bra with an old LivingSocial staff shirt) you STILL have to treat me with the common courtesy and respect I deserve. Sorry 24 hour fitness you’ve lost me as a potential member, made me angry enough to actually find a laptop and write this ridicolously long review and made me seriously & vehemently disgusted with your brand.
Guess that answered my question if this gym was douchey or not…

This location is interesting. Its a newer location, at least feels that way walking in, but the equipment is horrible. The cardio machines always seem to have issues, all the Bikes have signs on them not to pedal too fast since the belt slips which can cause injury. But hey… they warned you not to pedal fast while working out. Who would want to do that!
The crowds here are not that bad compared to other locations. Its alright for a quick work out, but there are far better location for 24.