Wetzel’s Pretzels

I was expecting Auntie Anne’s, which is a pretty low expectation if you ask me. I had just run the WDW Marathon so could afford to pack in the calories. How disappointing… the batter just isn’t on par with other pretzels that I’ve had. After two bites this baby went straight into the garbage. Good thing there was a street performer near by to lift my mood.

The service here is absolutely awful, so beware. They put a damper on my entire day with how rude and slow they were. The cashier was the meanest of all. She had this ugly (rhymes with «witchy») look on her face the entire time, and it seemed as if she enjoyed the fact that we were dissatisfied. She should be fired. Disney would be better off without having her as an employee

Maybe I’m just used to Auntie Anne’s & I haven’t had a Wentzel pretzel recently. This one I had from the Disney Springs location was way too buttery. I love butter, but this tasted like it was soaked in it or grease. I was splitting it with my boyfriend & we both kept telling each other, you can have the rest. We finally threw the rest of the pretzel away. Not a fan of the soggy pretzel.

Ending my trip to Walt Disneyworld on a bad note, unfortunately. I had forgotten to snag a cream cheese filled pretzel in one of the parks, so the morning of our last day here, since we were already strolling through Downtown Disney, I decided to purchase a Wetzel Dog from Wetzel Pretzels. Now let me tell you why I’m so unsatisfied:
— My friend and I jumped into a line that just had one family of 3 or 4 in front. It took another 15 minutes before our orders were taken. So much for quick and easy service.
— My friend had come by the booth earlier to ask if the Wetzel Dog was a part of the Disney Dining Plan, to which the worker had said it was. When she went to order, the cashier had said it wasn’t. My friend asked for clarification, to which the cashier had to double check from her (I’m assuming) supervisor and the cash register before coming to the conclusion that it in fact IS part of the Disney Dining Plan.
— My friend had ordered two Wetzel Dogs but only received one at the end of her transaction. So, she had to do another transaction to complete her order.
— By the time that I had reached the front, at the end of my friend’s transaction, the cashier suddenly says that the machine dealing with the magicbands (a.k.a. The «ticket» to our Disney Dining Plan), had stopped working, so she couldn’t take my order.
That was the end of that. No apologies, no credit. I waited over 15 minutes at a trolley-​booth to deal with the cashier’s incompetence (BY THE WAY, HER NAME IS NISHA), only to be disappointed and have my stay at Orlando’s Walt Disney World end badly. Thanks, Wetzel Pretzels, for your poor service. Way to kill the Disney Magic.

This was the YUMMIEST pretzel I’ve ever had. True-​to-​slogan, it was hot and fresh, perfectly buttered and salted. I got the Wetzel Bits, which were much easier to handle while walking around Downtown Disney since they’re portioned into bite-​size pieces. I also got the cheese dipping sauce. I was expecting the sauce to just be room-​temperature, and was pleasantly surprised that it was just as warm as my pretzel bites. I will definitely be stopping here again!

Slightly a better option than the frozen pretzels that you get throughout the various parks, but there is nothing phenomenal about it. Service was pretty quick and all of the workers seemed pleasant, even the ones in the back that didn’t interact with the public. Their slogan is «so hot you’ll need an oven mitt», sorry to say but that is far from the true. The pretzel was some what warm and I wouldn’t necessarily argue to say it was fresh. I would go back if I were hungry for a pretzel, only because they are handmade rather than frozen.

The food is good, but the service is awful. I know its in a busy location, but I figured they would have more than one person at the register. Trash and spilled soda all over the floors and counters. Didn’t see a single napkin dispenser anywhere. This place is gross.