Star Nails

By far the rudest salon workers I’ve ever encountered. My nail broke within 3 days of leaving and there was no sorry or I’ll fix it. I was addressed rudely and even when I told them I have the $ 3 to pay for the nail to be fixed in my hand he is still addressing me in manner as though I’m trying to get something for free. I have no reason to beg for a$ 3 nail fix, I’ve spent more than $ 100 here in a month prior to this. I can pay for my nails to be fixed but the least that can be done is an apology for the service before and try to make sure I come back. The manager James and nail tech Vinny think someone is out to con them but are losing people that are helping them. There are nail salons all around west lafayette, this shouldn’t even be anyone’s last resort. I even told them I’m not coming back because of the horrible service and him being rude he says that’s fine there are other nail salons. I see that’s why they only have 3 people being serviced on a Saturday afternoon. LOOK AT THE REVIEWS THAT ARENT EVEN RECOMMENDED ALL BAD.
I was called a liar about not being left over nail polish from last time underneath as well. I’ve posted pictures, you tell me.
ALSO: first time I came service was great! But it was because they were being watched it seemed like it was a group that either owned the salon or looking to own it and everyone was pleasant and taking customers way past closing. That was the only time I got an excellent job done on my toes and nails.

I happened to stop here as a last result, but was happily surprised. I came in for a no chip gel fill on my stiletto shaped nails. Right away I was helped and my nails were worked on by a nail tech named Tony. Tony did a great job and although I don’t live in Indiana, but come here often, I would go back to him again.
My fill was $ 36 and I was pleased with the price as that is roughly what I pay when I’m back home in Illinois at my go to salon. I was charged a dollar extra for a brand new nail file and buffer. I didn’t know I’d have to purchase that, but I didn’t mind for $ 1.
If I need a fill next time I’m in town, I will be back at this place.

Had 3pm appointment, they had no system to honor appointments. Another lady had a 2pm appointment and was just getting service at 3:15. Another customer was asking for her nails to be finished. Bottom line they were completely unorganized and unprofessional. I cannot comment on the quality of the work as we cancelled our «appointment» and left.

Pros: friendly, nail polish lasts well (especially for pedicures), clean, great polish selection
Cons: wait time is rarely accurate (I don’t think we have the same definition of «five minutes»), you have to buy a new file and buffer for $ 1 each time you go if you forget to bring your own
I’ve been coming to Star for so long, and I remember when they had very few staff members. I have been happy to see their business grow in the recent years.
I usually don’t come in without an appointment. I call (usually same day) to make an appointment, knowing that it may or may not be kept when I arrive. I’m sure they have some many people make appointments and not show so they have to overbook themselves to be safe.
I haven’t really ever had a bad experience here. The massage chairs are comfy, the staff is friendly and the polish really lasts (I’m checking out my three week old pedi and it still looks new). This is my favorite place to stop in town– just remember to bring your own file and buffer unless you want to pay an extra buck (I always forget mine so I have about 6 little baggies of the files they sell you).