I had a bit of a septic issue back up going on and was frantically trying to find a company to help me out. Rita at Rocklan returned my call promptly. She spent quite a bit of time on the phone with me helping me unplug my system. She was super knowledgeable and helpful! I learned so much about my septic tank! I ended up scheduling an appointment to have the tank emptied a few days later. I could’ve saved a few dollars with another company, but the service this company was giving was above and beyond! The guy who arrived to empty my tank was very kind and polite. He was even early! I totally recommend this company. They are all about customer service!
Chuck B.
Place rating: 5 Pleasanton, CA
Rocklan pumped and inspected my septic tank on Friday, June 4. I found the entire experience positive. The person who answered the phone was friendly and professional and asked several questions to ensure that they could gain access to my property and tank(I live on a long private drive with a 90 degree angle right before my house). They came the same day, provided fast efficient service, took the time to explain how the septic works and provided some maintenance tips which I appreciated. This is a family owned business. He was ethical and did not try to upsell me(as a prior provider tried to do in the past). If you need your septic pumped, and if you want it to be easy and hassle free, call Rocklan.