Psychiatric Centers At San Diego

This is for the PCSD in La Mesa.
I am shocked that this place has any clientele at all. My HMO contracts with this office, and still, we would rather suffer than step foot in this office again.
My daughter suffers from mental illness. The staff here are completely desensitized to the fact that their patients are here for mental health reasons. The girls in the front office got into a pissing contest with my daughter and caused us all sorts of problems. They made phantom appointments that my daughter and I did not know about, then charged us for missing them (on days we never would have booked, because we had other commitments); they dragged their feet for two months to copy her record for Social Security (risking her entire disability case!) — all because they didn’t like my kid. Really? How professional. I thought this was a professional mental health facility… but you can’t deal with a 19 year old girl with a bad attitude? Find another line of work.
The doctors dole out medication without follow up and the therapists have a worse attitude than the mean girls in the front. Over all, a heinous experience.
AVOID FOR YOUR OWN MENTAL HEALTH.

I’m always running late to my appointments even though I live in the area. The reception is neither mean nor overly friendly and I don’t know if it’s just because of the other patrons, but the waiting room smells of cigarettes.
It’s cool they have a list of group meetings posted on the whiteboard if you so choose to supplement your therapy.
My Dr. Is switching locations so I don’t think I’ll be back here since she’s a good fit for me.

When you make an appointment and are told to arrive at 7am. Someone should be there to open the door. When I called they said someone is on the way… seriously. They kept me waiting for over 30 minutes and there is still no one here. What a disgrace.

This was my first time at Psychiatric Centers At San Diego (La Mesa). It was a pleasant experience, I was seen by the nurse practitioner Lisa and then followed up by the doctor. They were both thorough and kind. I believe this is probably the best PCSD of all the branches here in San Diego although I haven’t been to any of the other ones.

there really needs to be an option for negative stars… This is a hack shop, waste of money, HORRIBLE service, an over charging, 0 customer service based company. Both reviews below are written by staff, as you will notice should you go here. The appointments are minimum 6 weeks out for scheduling, and the gal that feels like she lives there, is a sure sign of the lack of service you will get, just keep coming back is there motto.
So in early Dec we decided marriage counseling was our only option. Late Jan we had out first apt. Call now if you want to start counseling by the end of summer!!! Then they have no real appointment system, they call out some dates and you either confirm or deny them and better write them down yourself as you get no confirmation of the appointment, no courtesy call, no confirmation email… nothing. It’s their great way of making money — you see your never sure if your appointments are still ago since they change and cancel your appointments routinely. This happened to us, and then they slap you with a $ 70.00 — no show no call bill. We called to confirm out evening appointment and the office was closed at 4:30 thus we didn’t go, the office is closed. And 2 weeks later a $ 70.00 bill arrived. Yup, it costs almost double to miss your appointment, that was never confirmed.
Oh and you pay $ 40.00 for about 35 minutes of counseling, which I use the term counseling loosely. Heck at one appointment we learned that our Dr. Calex works at the jail in south bay and how the inmates are miss treated and have no opportunity when they are released. Nothing about what we were dealing with or working towards.
So today, we get another bill in the mail charging us for an appointment we already paid for. My husband went down there and had to fight with them over it showing we have paid. What idiots, you pay THEN you see the doctor, so why would I have a bill due. Billing is out of control, and this company needs to be regulated as they are falling so short in so many areas. I have left several messages with no return call and I am still waiting for Tran — the supervisor of customer service to contact me back regarding the above issues, but since they are so in the wrong she wont call. So my last message was to take me to collections I have so much proof to prove this company is a hack job.
THIS REVIEW IS TO HELP YOU, don’t allow them to cause more issues for you.

Sometimes I feel like I live at this building because I’m here so often to beat back the crazy.
The Up — Most of the staff is caring and polite and all are knowledgable. Getting an appointment isn’t difficult and can usually be done within about two weeks max. The doctors try to be on time for their appointments and only once have I waited for longer then 10 minutes past my appointment time.
The Down — The parking lot can suck during peak hours, but I always manage to find a spot. It’s just that sometimes it’s the last one. It’s a little tricky trying to figure out how to get to the parking lot the first time you visit because there’s no entrance from the street that you see the building sitting on (although the parking lot has recently been modified to make this easier). One of the receptionists can be a beezy, but you’ll know her when you see her by her two-​tone dark brown and blonde hair and stripper shoes.

The staff is friendly, also it is easy to obtain follow up appointments.