James True Value Hardware

I’m glad there are some reviewers who have had good experiences and have been going here for years but unfortunately this was not the case for us and this was not the first time. We were definitely not taken seriously by the salesman who was helping us, a tall burly man with a beard. We asked how much a certain Emtek door lock set was and he answered with «how much do you want to spend?» When my husband responded with a couple hundred he laughed and said this lock is $ 700. First of all, why couldn’t he just say, it’s $ 700? To be frank, I have handbags that cost twice as much as that and my husband is only going to say what he truly wants to pay… Not what we will actually end up paying. Anyway, I personally didn’t feel like we were respected. It felt like he was offended that we were even in there to be quite honest and you can interpret that however you want. My husband did not want me to write this review because he likes James Hardware. We have had good service buying our doors and windows here. It’s just the hardware store that I’ve seen customer service is not so good. So, good for you if you’ve gotten good customer service here. I can only speak of my own experiences. And by the way… We went down the street to Ganahl Lumber and bought the same exact Emtek door lock for a little over $ 300 which included tax!

Great place to shop. Only been in twice my whole life and the guy remebered my name. I forgot my reciept and he told me just bring it back when you can and gave me the replacement part right there on the honor system. I was so shocked i drove back and give him the piece right away.

I’ve gone back to James Hardware because my contractor loves this place. He recommended that I ask for certain salesmen and that I mention his name. I did receive timely informed advice that helped me to make a decision about my purchases. I went back a third time to purchase a new entry lock for the front door I bought there. I had mixed feelings as to the service. Some sales associates are very courteous and want to ensure that you are happy with your purchase and others aren’t so much. When the service is good, it falls in the excellent range. I would definitely choose James over Lowe’s or Home Depot if I needed information about a product I was purchasing as long as I could pick who helped me.

Great place to shop! I do most of my business up in the Window Shop. Everyone is always very friendly. I also send many clients to see them as well. They seem to know the products quite well and always find what we’re looking for. Granted they don’t carry a lot in stock that I need but if you give yourself some time and know going in you’re about two weeks out, you’ll be fine!

This is a great store with friendly, helpful employees. It has that home town feel to it. The glass store next to it is just as helpful. I purchased a custom door and have purchased various pieces of glass over the past few years and have received excellent service. I highly recommend James Hardware.

A bigger, better than usual Ace hardware store.
It’s easier to get help at other small hardware stores, but those don’t always have what you need. James hardware is somewhere between a Home Depot and a small hardware store. I wouldn’t go out of my way again to get here.

The owners are very nice and knowledgeable about their products.

I don’t write many reviews, but I felt compelled to write this one, after reading some of the other reviews on here. I have been a customer at James Hardware for over 20 years, and they have always been wonderful to me (and I am in fact, «a woman» who has always gone in myself) ! Yes, they do get swamped with customers, and you may have to wait a little at times, (mostly in the door and window area), because many other people also think they’re wonderful! They are a hidden gem throughout the county for homeowners, and also used by many contractors. They are a family run business, have an «old school» attitude towards customer service, and they do care about their customers… genuinely. They are also honest, and have saved me lots of money over the years! I will tell you about the most recent example of that: Back in 2000, I ordered all the windows in my house from them (I had gotten many quotes, and they were several thousand dollars cheaper, for the same windows). The window company ordered from, has since gone out of business. Two weeks ago, I went in to James Hardware for glass replacement, on a couple of the windows, fully expecting to pay for them. They looked up my invoice from 2000 (which is incredible in itself, that they still had it, and found it quickly.) When I asked «how much», they told me there would be «no charge» to me. They said they would order the glass replacements, under the warranty, from the new company who took over. I brought the old window to them, and they charged me only $ 40.00 to clean, silicone, and reinstall the new window glass (compared w/​the $ 125.00 quote I had from another glass company.) Not only are they honest (they could have charged me and didn’t), they stand behind the products they sell! Thanks James Hardware for years of great service!
Ps. To the negative comment people… sometimes you have wait for good things (look at the lines at some places for popular cupcakes or donuts.) It is well worth the wait for the savings in money, and purchase reassurance! Try to look at wait times, as God giving you opportunities to learn patience!

I own a rental property that is very old. I needed a new solid back door with a window, pre.-hung. I walked in and after waiting few minutes at the counter one of the two men behind the counter finally noticed me. There were No other customers in the showroom. I explained my needs and he said it would have to be «special ordered.» I was shopping and asked the cost. He said it would be about $$$ but didn’t offer to call or take the details and call me back.
Poor customer service & I’ll bet he doesn’t sell too many doors either! I felt I was an interruption, not a valuable customer.

Dave is a walking cyborg of hardware expertise. I showed him a pic on my smart phone of a shower handle I needed to replace. He was able to identify it instantly, the best part they had it in stock. Without this guy the store would not be a value to anyone. Thanks Dave.

This store cares more about helping the people on the telephone before helping a person at the counter. I was I the store about 15 minutes trying to purchase a dryer vent. I was told that I would have to order the vent. I had no problem with the special order, but the salesman seem to think that the customer on the telephone was more important to help before myself. I will never go shopping at this store again. They have lost a loyal customer.

excellent Service And Know How!

I took in a small screen to be repaired after an intruder broke in through the window of my mother’s home. I mentioned how it got ripped as I left it with the man. He told me it would be done the next day, or the day after that at the latest, which was fine. I went on to my next errand, and within a half an hour of dropping it off, I got a call that they had gone ahead and fixed it right away and if I was able to make it before they closed, I could come get it. Now that is service above and beyond the call of duty. I was really stressed out about dealing with the break in and James Hardware made my day just a little brighter. I have used them once before and found them to be fantastic with a screen door rescreen. They will have my business for life after this.

This place is great. I lived in a house built in the 1960’s and I needed to replace the front door lock. Strangely, I tried 3 different locks from Lowe’s but none of them fit because my door knob was apparently not a standard size. i got one from James Hardware and it fit perfectly. The staff is very helpful. I would just bring an old shower faucet I needed to replace and they would find a match for me. the hardware store is not enormous but has a surprisingly good selection of basics. it’s a real hardware store, not a place you’re going to do a dream makeover but a place to get stuff fixed when it breaks.

Our cat scratched up the screen door so had to get it rescreened.
I called three places for pricing:
1) Mobile rescreening company to come to our house to rescreen = $ 69
2) Home Depot = $ 90 trip charge to come to the house + $ 30/​screen
3) James Hardware = $ 23.27 (with tax)/screen. You drop off the screen door and pick up when it’s done
I went with James Hardware since this place is nearby. Dropped it off. Picked it up within a week. Popped the screen back in and good as new. Would definitely be bring other screens here for rescreen. Can’t beat the prices. Staff very friendly too.
James Hardware consists of two stores: James Ace Hardware & James Builders Supply (building next door in the same parking lot) that does windows, doors, sliding door screen, and fireplace mantle.
Check them out. You’d be pleasantly surprised.

Ive only been here once, and that one visit was enough for me to decide to never shop at home depot or lowes again. Unless I absolutely have to. The store is smaller yea, and there might not be as large of a selection of some items. Even completely lacking certain things. And I haven’t done a price comparison. But what sets this store at a level that the big name stores will never reach, is the expertise, experience and general pleasantness of the staff.
Where home depot is full of HS drop outs who don’t know a C Clamp from Sea Horse, the staff here can answer your questions without hesitation, without going, ummm I’ve actually never used a screw driver before so I can’t say for certain, and without that impatient and sarcastic tone that really pisses me off whenever I go to home depot.
Can’t wait to need to do some work around the house again!

James Hardware is as good as it gets. This well laid out store carries most all standard plumbing, electrical, hardware, paint and tool products you will ever need. They also have specialty merchandise from premium worldwide manufacturers. (Such as a high-​grade German grout saw which looked awesome!).
They literally have a wall of catalogs from virtually every hardware related company in the back of the store at the special order desk. David at the special order desk was extremely knowledgeable and helpful. Huge selection of door hardware (more than HD or Lowe’s– and it’s the best stuff: Emtek and Baldwin, as well as Schlage), due to their sister operation (right next door) which sells/​installs doors and windows to order and supplies contractors with building material.
Competitive pricing. Top notch customer service (especially for special orders). The best.

James Hardware is the perfect hardware store. They’re not too small but not too big. They have knowledgeable employees who are helpful and professional without being pushy. They’ll let you browse for a long time without asking you whether you need help.