Kirkland 911 Driving School & DOL Testing Center

The young woman that works the front desk is driving customers away in droves with her bad attitude! She is rude, disrespectful and unprofessional. She is the face that sets customer’s first impression – And it’s not a good one!
I hope her boss makes an effort to teach this young woman the basics of customer service. We will NOT be seeking Driver’s ed classes through 911 solely due to the unprofessionalism and bad attitude of the girl at the front desk. And we will warn all my teen’s friends to stay away as well!

0 stars! That is what this schools deserves. I brought 2 friends to take their knowledge test there and the first day we were very badly greeting. The lady at the front desk is very rude and treat you really bad. We had a 6 years old boy with us and he politely asked for a pen to draw and she was absolutely mean to him. Her face shows right there that she definitely hates her job and she shows it to costumers. Well I forgave her because she is pregnant and as I am too I sympathized with her, but then I came back with another person to take the test. She was even worse and I had enough. I will never ever bring anyone there again. I hope someone takes an attitude!

This review is primarily for the new University District that opened this Fall. I had started my driver’s education in New York City and had a negative experience with the driving school I attended there. They did not do an adequate job preparing me for the NYC road test and I moved to Seattle sans license. Fortunately, I found the 911 Driving School and right from the beginning, I felt like I was in much better hands. Everyone I’ve encountered from the customer service manager and the instructors have been very kind and supportive. I can’t say enough good things about Robert, who was my main instructor and owner of the school. I was able to pass the driving test with less classes than I signed up for and have been offered a refund for the unused classes. I highly recommend this school; my only regret is that I didn’t find them sooner!

Let me start off by saying the front desk girl that works on Saturday was extremely rude! She stares at you for the slightest sound and also she had an attitude… Don’t recommend this place, unless you want to deal with a rude chick

Wish I could give this place zero stars. The workers there were rude and unaccommodating. I went there to take my drivers test and the guy clearly didn’t know what he was doing. First off, he didn’t check if the break lights, turn signals, etc. were working, which was a telltale sign of poor testing, then he proceeded to yell at me and make me very uncomfortable throughout the test. He then failed me. Needless to say, it was a waste of time, money, and effort to go here. Maybe he was just having a bad day but If I were you, I wouldn’t take your drive test here!