AVOID this place at ALL costs!!! Put your hard earned money into a real financial institution!!! If you do not have direct deposit(which my employer does not offer) You are FORCED to use the ATM, at which time they place a hold on your money(its been 2 weeks now). There are NO tellers at the bank locations, only atm machines and if you want to talk with someone, they put you in a glass room with a monitor, at which time they interrogate you about transactions that you want to make. Phone agents are NO help at all !!! They will tell you every excuse why they cannot help you! After getting NO results in getting the hold issue resolved, I asked to speak with a «Senior executive resolution specialist». She was polite, but no more help then the previous agents. She told me that I could make my deposits at the UPS store and the holds would not be as long. Really?what? I need to use a third party to bank with them!!! Military, look at Navy Fed!!! I cannot cut ties with these clowns fast enough!!!
Raejean M.
Place rating: 1 Killeen, TX
I was very happy with USAA, until today. In September I received an offer of $ 300.00 in January if I opened a direct deposit checking account and 2 direct deposits hit your account by December 24th! Woo Hoo! Yes! I went to the local USAA, opened said checking account, signed the papers, believing that like ALL other banks in America when you sign the papers your Direct deposit will then go to your new account! Silly me! I was informed this morning that I was supposed to contact the source of my direct deposit myself! I have NEVER had to do this in over 20 years! When I change my direct deposit, the BANK submits the request with my SIGNATURE, and the direct deposit is changed to the new account with NO problems! Soooo no $ 300.00, I guess I got what I deserved for believing that I would see a bank give money away! I closed the BOGUS checking account, transferred my savings to my credit card balance and cancelled my credit card and will close my savings account on Monday! I’m furious that USAA who CLAIMS to be soooo much for soldiers and veterans would use deceitful means to draw customers! Beware of offers in the mail from these people!
James B.
Place rating: 1 Fort Hood, TX
To all my friends and family, I am done with my USAA bank, they have the worst customer service and I have had three different issues with them and now it it time for me to move on. I advise anyone using USAA to dump them, and I will give nothing but bad reviews on this company from this point forward. I will advise anyone looking for a bank that works on FT Hood not to use USAA.
Melody M.
Place rating: 5 Killeen, TX
Never have I been this excited about a bank, like ever. USAA excels in customer service and extremely helpful financial advisers. It all started when I was getting disappointed with my prior bank(read my First Texas Bank review) and was seeking another to take its place. I’ve heard nothing but great things about USAA and since my dad is a retired veteran, I decided to check this bank out to see if I can gain any benefits as a dependent. Now, call me old-fashioned, but I’m so used to dealing with bank tellers face-to-face. USAA is devoid of all that and everything is done(i.e. deposits and withdrawals) via ATM. I had some concerns with transferring my Roth-IRA over, so they placed me in a video conferencing room to speak to a financial adviser who was very knowledgeable and informative(thanks Dana Martinez!). Dana went above and beyond helping me with what my old bank wouldn’t, who were clueless and very incompetent on how to handle my existing Roth-IRA account with them. That pretty much sealed the deal and their fate for me. So far, I’ve been using USAA for awhile now and have been completely satisfied. No regrets! Only minor negative is the busy and crowded parking lot. I just come during off-peak hours to avoid the rush. Highlights: //Four ATMs available: Two outside and two inside //USAA app: Get it! Real-time account updates, free unlimited funds transfers, and you can also deposit a check by taking a picture with your smartphone. Neat-o! //Other bank’s ATMs usage fee: If you use another bank’s ATM, USAA will refund up to $ 15. Sweet! //Secure Checking: No monthly fees
Ray B.
Place rating: 4 Austin, TX
I love USAA. It is a good bank with a lot of hard-working people. I wish they had one in Austin though. I use all the online features including the bill paying and the mobile deposit. I wish they would make me a good deal on car insurance so I could use them for everything, but none the less still a great bank.
Marcus L.
Place rating: 5 Killeen, TX
I love thus place. So glad it was built in Killeen. USAA has my whole life banking, investments, insurance, and retirement. I have never had a better experience with a bank.
Justin C.
Place rating: 5 Hilliard, OH
I like this location better even though it’s farther away. The parking and location is better. Best bank for military.
Jamal A.
Place rating: 5 Columbus, GA
It’s the second Usaa location in Killeen & there both really good & it’s good to have one close by for any help. It’s still one of the best insurance & banking institutions around
