Aaron Reeves – State Farm Insurance Agent

I have been in business with Mr Reeves since moving to Texas over three years ago. And while three years isn’t all that long, i do believe I’ve shown some loyalty as a customer. I’ve never been late on a payment, as i opted for automatic payments to receive the discount.
Several times now I’ve been shocked by the amount debited to my account. When i call this office for an explanation there is always something such as «a multiple car discount was removed from your account» (which i haven’t had multiple cars on my account for over two years, and this excuse has been used twice already when payments jumped drastically) or there’s been an adjustment to your premium due to this reason or another. I’ve never been given a heads up there will be higher payments.
I’ve been told several times that an initial higher payment was taken out, but the next few will be lower, only to be surprised again the following month. The only reason i haven’t changed insurance companies yet is because i have enjoyed the coverage and i hate changing companies, as i prefer a long-​standing business relationship. Unfortunately, Mr. Reeves seems to not care about this at all and offers no help and no understanding how some people live on a budget despite multiple attempts and pleas to have him provide a more stable payment routine.
I am extremely disappointed with this business and it is not at all what i knew of state farm businesses in previous states I’ve lived in.