Welcome Wagon Moving

Moving is beyond hard but thanks to Rui and team ours was made much easier. They worked with such care and did a great job of moving all our furniture without any problems at all. They were very professional and a great price! Rui even went back couple days later to bring a few items we had forgotten about in the garage. I am recommending them to all our family and friends. Thank you Rui and team for everything!

I used welcome wagon to deliver a 800lb safe. Rui, Carlos and Chris were fantastic making sure that it was in place and nothing was damaged in the process. Will defiantly use them again!

When you move, you are taking your entire life with you.
Put yours in Rui’s, Carlos’, or Chris’ capable hands and rest assured your beloved possessions will receive the best possible care. And these pros are never slow mo.
Welcome Wagon makes that hectic day a cake walk. Despite their gentle affability, these guys have the muscle and moxie to arrange your belongings so that they will arrive impeccably. This clever crew are so efficient that the actual packing is a breeze. But be assured that they will want to know and mark your breakables before any mishap. Now relax as your former apartment or house is ready to roll lickety split.
And so very rare in this sometimes unscrupulous industry, Rui made a moving attempt from Kearny, NJ to the Bronx and was rudely rebuffed. In spite of the heat and inconvenience, he never uttered a complaint or even accepted compensation. Welcome Wagon has has helped this damsel in distress without the usual stress — they are the movers of choice for me and my pals — they always go the distance!

To list the grievances:
— After quoting a total price and getting our confirmation, they tacked on extra «gas and toll» fees amounting to $ 50 (fine to charge, but tell customers upfront)
— Failed to confirm we were actually booked for our move day. Ignored emails, calls and text messages. Only reached them on the morning of move day by calling from a different number.
— They arrived 2 ½ hours late (blamed traffic; no apology)
— They arrived exhausted (had done another move in the morning)
— Took 2 hrs 45 min to load the truck at the first location (this despite the fact that we were fully packed, had put everything in the building hallway for them, and there was an elevator)
— Took 1 hour to drive to second location, again blaming traffic even though Google calculates traffic and said 30 min. (We overheard them talking about getting something to eat, which is fine, but don’t bill us $ 50 for the time.)
— We unloaded the truck at the second location entirely ourselves, to try and expedite
— They didn’t have expertise in getting things to fit through doorways, a basic you expect from movers. We had to suggest alternative approaches that we had picked up ourselves from ONE day of moving the prior month. This made everything move even slower, and caused excess damage to the building hallways & ceiling.
— At the 5 hour mark, they had only moved the heaviest items into the new apartment (90% of our possessions were still on the sidewalk)
— We told them that was enough, that we would pay them the $ 520 (including the gas fee) and do the rest ourselves, even though that was obviously NOT what we had signed up for. They flipped out, called us thieves (since we were 5 – 10 minutes over 5 hours… only because they had intentionally taken a break right at the 5 hour mark) and started threatening that they knew where we lived and that we would be seeing them again.
Bottom line is that Rui is a total hustler. For $ 500+ we could have spent $ 100 more and had a normal full-​service company. Instead, we gutted ourselves doing half the work on our own and clocked 10 hours to do a move that should have taken 4 max.

We have used Welcome Wagon Moving three times in the course of a move from Montclair to Garrison NY. Rui and his men are very efficient hard working and fair with pricing. They are also very nice people. We liked them so much the first time that we hired them for the second part of our move and for a clean out of old house.
In the course of the second move a mirror got broken, Rui had it repaired quickly, no questions asked. The mirror was wrapped so I did not even know it was broken, Rui fixed it and it was better than new.
I happily recommend Welcome Wagon.

Best moving service I used in the Tri state. Rui and his crew packed and move my furniture with no problems. A+

I had a horrible experience with welcome wagon. They called me up a few days before the move, to see if I could do it a day earlier. I told them I could not, as I had scheduled a day off from my job and also reserved my building’s freight elevator. He said fine, he would do it early at 8 am.
On the day of, they never showed up. I finally got him on the phone, and he started giving me excuses of his moving truck had issues, he’d be there by 10.30−11 am. Then at 10, he called and said that due to our earlier altercation, he was canceling the move. I said“what altercation?”, he replied «I don’t think the move would have gone well, you were too upset about us being late by just 2 – 3 hours, that’s not a big deal in moving.» I said fine, but you can’t just cancel a room based on that.
He then hung up and I found new movers.

very reasonable prices.

I hired Welcome Wagon Moving for my move from Clifton to Little Ferry NJ recently. For someone who has moved almost every year during College years and post-​college I can say this was the most stress-​free move I have experienced thus far. Rui, the manager was very professional and efficient.
The movers arrived 10 minutes early and came prepared with all furniture wrapping/​padding and even extra boxes. Two man crew moved my entire master bedroom + Livingroom + kitchen in a few hours. I was impressed how they handled my items with care. Rui even offered me an extra box at no charge when I had some misc items still laying around with nowhere to place them.
Moving items into my new apartment was a breeze. Even when there was a slight problem with moving in my queen size bed frame (which we couldn’t fit in due to rubbing against the walls) Rui had tools on hand to reposition the entry door. However due to the rubbing the bed frame had a slight tear on one end. Rui personally handled this mishap with professionalism and placed an order in minutes to replace the bed frame. I can’t say enough how impressed I was with every aspect of this move.
Peace of mind + less labor for me, I would definitely recommend Welcome Wagon Moving.