Firestone Complete Auto Care

Left my car to get an oil change and tire rotation At 1:30 Its now 4:20 and Im still waiting When I left my car I timed it to avoid a wait and they didn’t put my car until I called for an update I don’t recommend This location

Went in for a low tire fix/​replacement, left with a inflated tire with no fix, they said they replaced the stem that’s what it was leaking, if they did that wasn’t the issue, But still had the same results by the end of the day. I drive a fleet truck so Im not paying for the repairs and I still feel ripped off. So if you go here please ask questions and tell them to show you the issue (s). They also take a long time when they say «it will be done in a bit».

I made an 8 a.m. oil change appointment online (confirmed by an email). When I arrived at 7:57 a.m. there were 2 other customers in the business; one of which was just waiting in the lobby for his service to be completed. After standing in front of 2 different representatives for 15 minutes without an attempt to greet me or find out why I was standing there in front of them, I decided to leave. As I am walking out the door one of them finally loudly says, «Have you been helped, sir?», by which point I’ve decided to take my business elsewhere and politely declined. I’m not an impatient person by nature; if they would have simply asked what I was there for and taken my keys and told me to wait, I would have waited patiently for my oil change to be completed. But with literally over 100 places in the area to get a simple oil change, I’m not going to stay at a place where I have a confirmed appointment and be completely ignored. I expected more from a Firestone service center.

I recently had a bad experience at another Firestone. I came to this location and received excellent customer service. I have taken both of my vehicles several times. I will continue to come back. Thank you for your excellent customer service!

Hmm… one of their location told me just $ 300, my car can be fixed however this location show me the different result which is gonna cost me 1350. well
WTH