US Post Office

Yes, depending on the time you go the wait is truly long, but at least for me, it was bearable. I always finish in less than half an hour for domestic shipping, best time is to go early.
Any way, you’d think I’d give them less stars, but they are not for the wait, but the service I’ve received from one of the employees today that actually made me write this review.
Today, I finally mailed out my package to my international friend. I assumed that flat-​rate would be the best option. However, I was suggested by the clerk to send it priority rather than flat-​rate cause of the weight. He actually went and got me a box to use and also suggested if I lessen the weight, it would be less. He told me I can re-​package and when I’m done he’ll help me next. Let’s just say he took the time to check the best option for me, rather than just ring it up as flat-​rate.
This was an older guy, I believe he’s been working here a while. Unfortunately, every time I came he wasn’t there or I had the other clerk. And I’ve mailed out a couple packages like the one today, and let’s say I could have saved a lot of money –_​– I know it’s also my fault for not checking the prices better, but still, for him to help me out like that, I really appreciate it.

If I come early in the morning, or late afternoon. There’s always 7+ people in line. I made the mistake going one time at lunch time. You thought it was Christmas, the line wrapped inside the building.
Always only 1 person working. Plus working at the pace of a snail.
I’ve been going to different post offices. Sad I have to, because this one is conveniently down the street from me.

Long line equals long wait. One worker. The Department need to see this and have good management skills!

Located in a business building, it’s not the traditional USPS setting. This was my first time at this location. It’s small & seems very cluttered & dim. There are two registers with a very long line, my sister in law & I waited for what seemed like forever until it was our turn. I had received a note stating a «large envelope» needed to be picked up at this location. We were met with a busy man who was some what friendly (he at least said hello.) who took another eternity to «find» my package. Ultimately after 20 minutes of searching he comes back to say «I can find it, it might be in Waipahu» (why would it be in Waipahu if they printed on the slip to pick it up at this location?) he stated there was nothing he could do & to «wait» for a phone call. That phone call never came & now I have to figure out myself how to locate this package on my own.
Extremely frustrating!

Idk y there is always a long line 10 people in front of me n one person at front. 3 out of 3 times I came here same thing. Snh

Really really slow service. Always one person at counter, at the counter I usually get this older man or a local lady. Takes them forever. My average wait time 30+min even more just to mail a letter or package I’m usually here 2 or 3x a month. Small post office, if you don’t know the area then good luck in finding this small post office. Directions: Go on Haumea Street the road where the bus transit is and it’s across the library parking. Just look for a mailbox on the sidewalk & around the corner is the entrance. Their parking garage is under the building of offices itself. No street parking in front it, it’s illegal, you would have to park across the street near the library. This post office needs to be RELOCATED! Please Move! Please reopen Barbers Point! At least put a Kiosk for simple mailing out & buying stamps like the main office in Honolulu. This city of Kapolei is growing really fast it can’t handle the new residents of people nor the new business in the area. Once I had my mail on hold-​stop because I took a vacation, I lost my mail lockbox key at my resident here in Kapolei. They told me I had to go to Waipahu location to resume my mail & pick up my mail and request to redo lock new keys for my lockbox because everything goes on there at Waipahu location its the distribution/​main area for us here. Anyways this Kapolei location has really slow service, it’s small with limited services.

Terrible!’ There’s such a long wait. And only one person working at the counter. I came at 11am and there were about 10 people already in front of me.

Slow post office. Another 20 mins and 15 people to go. 2 post office people maybe one is a trainee. Sure not getting 2 peoples worth of work!

Slow and only one person at the counter all the time. Line is always at least to the door. Was better when it was at barbers point

If you’re not too familiar with the area, you’d never know that this little post office is even there! It’s in the 1001 Kamokila Bldg., aka Campbell Square. There’s actually parking underneath the building, and it’s free! But again, you’d have to know the area to know this. I discovered it on one of my lunch walks in the neighborhood.
The great thing about it being a tiny little post office is that it’s never been crowded when I’ve been there. It’s got about 3 windows, basic postal supplies, and drop slots, as well as the blue drop box outside on the street (but good luck trying to pull over and park to drop your mail – street parking is usually packed over there).
Another great thing about an uncrowded post office? The people who work there are very friendly!