The UPS Store

Horrible service! Instead of looking for ways to help they look for ways not to. Went there the other day to ship return box to Amazon. I had a tracking number for a label but not the actual label. They said they could not punch it in. I spoke with Amazon and asked if a scheduled pick up was possible. They still said no. Are you kidding me!!! You can’t have your own company pick up a box!!!
If people do just enough to get paid and not go beyond your job description this happens. People need to be problem solvers for customers. I was actually having a great day until I went in there!

Had a 5 star experience at this location that had to be shared.
Recently won free tickets to the lakers pre-​season game (woot woot). Received notification that I needed to sign a release form, have it notarized and sent back within 48hrs.
Tried going to another UPS store with no luck, apparently their notary person decided to go home a little early than scheduled. To add to the suspense, found this location on the day the forms were due.
Came here and was helped immediately by a gentleman who I later noticed was the store manager, KAIPO. After notarizing my forms, KAIPO originally tried faxing them in for me but another associate had a 40 sheet fax job going before mine. He somehow knew I was bound by time (lunch break crunch) so he offered to scan and email the forms in for me for the same price!
I was in and out in a matter of 15 minutes! I cannot stress the important of efficiency. KAIPO and this location delivered a noteworthy mix of both personable customer service in a very very timely manner.
I will always make this my location whenever I’ll need these services.
Go Lakers and go UPS!

Horrible for international. Some may be friendly but I had just spent 86 dollars to ship small items in an envelope (literally two rings and two cards) Yes it was to Japan but what I’m mad about is that I put insurance on the items because the lady who was helping me, talked me into adding insurance saying its way faster, and waaaaay safer for the small items that were inside. I feel like that was not necessary and she could have helped me as a customer to only spend 20 (which is still expensive as hell for those items) I don’t believe it’s a lot faster as I have shipped without insurance before. Yes, I should have known to not add insurance since I’m complaining now but I think she wanted me to spend more money and she really talked about it being way safer and as a concerned individual, I hesitantly said okay. I know this sounds stupid but she really kept saying things to make me pay 86 instead of 20. I wouldn’t be complaining if I felt it ACTUALLY was a lot faster and safer. Also I put tracking on it because the lady said its good. Well I shipped it on July 24^th. It’s August 2^nd and the tracking didn’t update since the 25^th saying it got to Honolulu’s hub. Okay? Why did I pay to know where it was on on the next day only? Seriously it is just frustrating. I could have shipped it else where for cheaper. SO.
If you’re shipping to international, I’d say go else where or if insurance is a lot, don’t bother. It isn’t different compared to no insurance. (Past experience).

Visited here to drop off an
return. Not only do they have better hours than the Lagoon Drive store and are open on Sundays… you also get your Amazon refund shortly after UPS accepts your package: D

I have used the services here a few times now. I have yet to walk in and wait in line. All the staff here are very friendly and helpful. The offer gift wrapping on your stuff before you mail it out! It is an all in one place that also does certified copies and notaries of things.

Always friendly customer service, no lines, and comparable prices. They will mail USPS as well. Really hard to write an extended review on here. Bottom line is I’ve used their services three times (so far), and every time I’ve had an excellent experience and they get me in and out. First time I came here, during the Christmas rush, there was a 1+ hour long wait at the USPS so I stopped by here and was done in less than 10 minutes. So worth it!
The only reason this place doesn’t get a 5 star, is because there is a postal shoppe in IL that is outstanding, and they would mail free care packages to troops, I gave them a 5 star review so…

So, the guy was rude, the tape costs a dollar… ok, that would have been 3 – 4 stars. I dropped off my package on Dec 27, and it didn’t even get an origin scan until ¹²⁄₂₉. Sending from Hawaii to the mainland US, it is taking forever. Will use another store, and probably another service next time.

I like coming here for shipping and gift wrapping. The people are friendly and happy.

(12/​11/​2012) Came here to return ship a couple rental college books. Very easy. But the small box was over 3 bucks!

I used this store when I had to ship an unusually-​shaped electronics device to the mainland.
At first, the regular employees wanted to box it in a manner that would have cost me about $ 800. I knew this was totally incorrect because when it was shipped to me, the shipping was nowhere near that exorbitant. So, I asked them to let me help them pack it to make it fit inside a smaller box to lower the shipping costs.
They just gave me some boxes and said do it yourself. They (regular employees) didn’t help me at all. I struggled with packing the box for over an hour. Then finally the supervisor came in and he helped me pack the electronic shipment into a nice cheap box that saved me about $ 600. The supervisor was great. Unfortunately though, obviously he or someone else failed to train the other employees on what customer service is. I will not be using them again!