Nexgen Termite & Pest Control

100% happy with NexGen. We just moved into our new home and found a few German roaches in the garage (likely due to all the cardboard from unpacking) and a ew ants in the downstairs bathroom, so we decided to sign up for preventative pest control services. Evidently our area has a centipede problem, too, and the product they use works to help keep that in check. We spoke with Grant, and he squeezed us in for a NEXT DAY appointment. Randy was our tech — totally professional and friendly. He was quick but thorough, and super helpful. We signed up for quarterly exterior maintenance treatments, but there’s no contract! Time will tell if the treatment has worked, but we couldn’t be more pleased with our service thus far.

A frantic call to Nexgen when I found roaches in my kitchen around Christmas, led me to a most positive and professional experience. Grant answered all my insect questions with knowledge and patience. (I was happy to talk to Grant and not an answering service) Sensing my urgency to have the roaches killed and controlled, Grant made every effort to schedule me immediately because Randy — the roach expert, was going to be in our area.
After spraying, we saw roaches surfacing and dying within hours — and a few more in the days to follow. I was assured that if a call back was necessary, I could call anytime. I highly recommend Nexgen.

I’d highly recommend Nexgen. Grant (the owner) performed an extremely thorough termite inspection of our 2-​bedroom condo, and made a recommendation for fixes. He definitely has an eye for details, knows what to look for, and where to look for it. Good communicator. Punctual, professional, and friendly. I even received a text reminder of the appointment the day before!

If I could give this company 10 stars I would. They are a local company with EXCEPTIONAL Customer Service! Support local! We created a contract with them for a quarterly treatment a couple of months ago. They showed up and did that. BUT, and this is a big but, this past Sunday I noticed some ants in my home. I sent a text message expecting to hear something from them on Monday. Nope. I got an immediate response and they showed up bright and early Monday morning and today is Tuesday and my issue has been eradicated. LOVE, LOVE, LOVE them!

I called Grant this past Thursday because our next-​door neighbors moved out and we started noticing German roaches in our downstairs bathroom again for the first time since our first treatment back in February. I fully expected to have to wait until after Christmas to get someone out here, but Grant made a miracle happen and got Randy out to my home first thing Saturday morning at a very reasonable price. Grant’s sense of urgency was a pleasant surprise; he explained that the longer I waited to treat, the worse the problem would get since the roaches were now looking for a new source of food. Being in connected units, it was inevitable that they would try to come over.
Randy was very professional and quick. He was promptly at my home at 8:30AM and was finished about 30 minutes later. Not long after, we found a dying roach!
Grant and his team are so caring, reliable, and professional. TWO Five-​Star reviews from me!

Tried finding a pest control company. We see those tiny German Roaches about every 3 – 4 days.
I had a bad experience with another company I found on Unilocal that had a 5-​star rating. The person just flat-​out didn’t show up for the appointment. Giving him some leeway, I waited 45 minutes and then called. He said, «Oh yeah, I am running late for the 130 appointment (it was 215). He answered and said I was going to call you later but I lost your number (we spoke so my number should be in his phone) He said sorry but if we could make it for 330 instead. Part of me wanted to run, but I said Ok. So now you have my number, right? He said yeah. I asked him to let me know if ANYTHING comes up and will be late or have to cancel. He said he will come. Ok. So 330, 400, 430… Total 3 hours over the original promised time and no closer to having the problem solved. Kind of my fault. Not sure how accurate Unilocal system is, but no, I won’t be going back to him unless he give a ridiculous discount. It goes on a bit more, but that is the idea.
Second company I tried was Nexgen… I was hopeful, but not too optimistic. The way he answered the phone completely was unexpected. Very funny, prepared and professoinal. Non pressure attitude. I decided to go with the simpler of the two plans they offered.
The day before the appointment, I got a text reminding me of the appointment. The next day, Randy was coming from a job on the east and he when get stuck in traffic. He surprised me because he called and gave me his status and new ETA. Nice touch.
He arrived right at his re-​scheduled meet up time. SUPER friendly guy. Professional too. He inspected the whole unit and his conclusion is that our roaches are coming from the neighbors from between the walls.
He asked questions about the tiny roaches… a lot of them? which rooms? In any case Randy quickly and efficiently went through the condo with his pump spray and liquid poisoned bait. I think I may sign up for twice a year as a maintenance? My new understanding is that the bait is only active while it is still in liquid form. Once it dries out, it becomes ineffective. He said they last about 3 – 4 months. I want to wait a bit to see how effective this first treatment was. Treatment was yesterday. Yesterday, I saw two small German roaches dead and today I saw one that was dying. Seems effective!!!
Anways, Randy and Grant showed how a high quality business should be run.

Our home was overtaken recently by ants and after calling about a half dozen companies we chose Nexgen. I liked their simple straight forward approach, no contract, no extra charge for the 1^st visit and the fact that we didn’t have to leave the house for 4 hours after treatment. Randy came out 2 days after I called, found the source and sprayed both inside the house and the outside perimeter. Found lots of dead ants the next day but on Friday, 2 days later,
new herds of ants were seen in the dinning room and kitchen on the ceiling. I called Grant the owner on Friday at 4 pm and he personally came out on Saturday at 9 am. He explained that the poison they use can take several days to work as they track it back to their nest. That made sense, however he sprayed the entire home again, at no charge. It’s now Sunday… and no more ants.
I like the product, especially since their product is odor free and I love their service. If your undecided, I highly recommend that you give Grant a call and try his service.

I recently hired these guys to do our pest control after reading the rave reviews about them. I called and immediately reached the owner Grant and he sounded very sincere and professional. I made an appointment and they were here on time as scheduled. Grant and his colleague were very nice and professional. They did a tour of the house and checked out the problems that we were having. And they addressed the problems.
I was very impressed. They were very thorough and spent about 1 hour in my initial appointment. I am so happy that we switched to them. We had another company before (of which I won’t mention the name) and they charged us more and did not do anything. We started getting ant infestation and I realized that the technician was not doing his job.
I am so happy that I made the switch. I know that I will be in good hands. Thank you NexGen. I definitely will refer my friends and family to your company. Awesome job!

I had a bit of roach, ant and centipede infestation and I was referred to NEXGEN by one of my patients. I called and spoke to Grant and he fit me into his schedule the same week I was really pleased they could come in such short notice. He sent Randy to my home and Randy was friendly and had superb customer service he even sent me pictures of the beginning stages of the eradication and I was so taken back because I didn’t realize how bad it was, my only regret is that I didn’t call them SOONER. If you need pest control I would highly recommend NEXGEN they’re fast, friendly and very efficient they got me as a customer for life. I even opted to get quarterly services done to up keep my home. THANK YOU NEXGEN I am officially BUG FREE.

Ditto almost everything else everyone else posted. Grant was timely, very informative, and professional. He will quote you a price over the phone and will not raise it (in fact, mine was reduced by $ 50 because our pest problem wasn’t as bad as originally thought). He also offers a 30 day guarantee and will come respray if your pest problem continues. I will use him in the future and I will highly recommend him to other people over the big companies.

Grant does a great job. We had a the usual B-​52s, ants, etc. problem when we moved into the new house. We learned about Grant from a friend who had only fantastic things about him. He lived up to her praises as he came to the house, checked what type of bugs we had, recommended a course of action, and did the job quickly and effectively. Soon after, the bug problem was over. Will definitely call him again for future treatments.

Grant is a true professional and does excellent work, very thorough. He runs his business well, always returns calls quickly, sends reminders when follow-​ups are due, arrives on time for appointments, and has fair prices. He has great advice on how to keep pests at bay in addition to treatments. We live close to the mountains, but are free from pests after Nexgen treatments and following his simple tips. A great company with a wonderful owner!

Great service! My wife and I just moved into a rental home in Kailua. We loved the home but were completely mortified to see so many gigantic cockroaches. We tried ortho home defense and the little bait traps you buy from the hardware store but nothing worked. We called several pest control companies and received many quotes. They were all so expensive with monthly contracts and large upfront fees. We then came across Nexgen on Unilocal and was slightly hesitant because there was only one review. We decided to go with him anyway because of his flat rate charges and flexible visit options. Luckily we did, he was super nice and showed up early. He was very thorough and even pulled out all the drawers in the kitchen to get every crack and crevice. The bugs literally came running out of there hiding spots. It was disgusting yet very satisfying. We will definitely use him again and would recommend him.

I haven’t seen any bugs since Nexgen treated my condo. Always on time and great service!

Grant is always on time and very friendly! He is very professional and does a fantastic job. Ants, Ants everywhere until I called him and I haven’t seen a single ant! I highly recommend! He takes the time to listen to your concerns and addresses them explaining the how and why. Grant is very knowledgeable about his business and how to get rid of pests.

Grant has excellent customer service skills and provides a great service. He is knowledgeable about his business and he is always willing to share his knowledge with his clients. He discovered a huge termite problem we had in our app and went beyond the call of duty to fix the problem. My husband and I are very grateful for his service. Thank you Grant! :-)