Hot Cakes

This was the best choice ever!!!
We loved our wedding cake! It looked so fabulous and it tasted like heaven!
Ed and Sharee were amazing. I actually decided already not to have a wedding cake and it turned out to be one of the best things we decided to do for our wedding! I found this picture of a sand castle wedding cake on their webpage and immediately fell in love with it. So I called them for a quote and was surprised how happy Sharee was about my excitement for the sand castle wedding cake designed by her husband. I was waiting for a lot of things back then and a lot of people didn’t get back to me, but even though we were cutting it really short Ed and Sharee got back to us so quickly with an amazing quote that out stood all other cakeries around! And nobody else offered this sand castle wedding cake that I wanted so badly for our beach wedding. We met with Ed together with my maid of honor and had samples that were solo delicious. Even though we were three people we had a hard time eating all of it, because it was a whole lot! And everybody was able to try all the flavors. After meeting Ed we were sure, that we wanted that cake. My husband was still a little hesitant before that, because he is usually not very fund of the dryness of wedding cakes. But this cake, oh man! It was so soft and moisture and the crème was so delicious… It was one of the best cakes I had in my life. We still had it for break first days after and would grave and go for it during the day!!! I soo love this cake… Thinking about it makes me wanna run to the freezer and eat the top tier for our anniversary right away… And guess what? The castle is made out of white chocolate. What a surprise. I love white chocolate!
So, this is our story with Ed and Sharee.
Not only did we love our communication on the phone, our time at the tasting, but also the end product, how Ed set it up without me even noticing and the sweet little follow up some days later!
Mahalo Nui Loa! It was gorgeous!
All the best to you,
Uli & Paul
Btw. I read the reviews bellow and talked to Ed about it since our communication worked so well. He said in the beginning when he first got self-​employed he didn’t quite know how to do this part of the business yet since he didn’t need to as a chef in different restaurants. Now though I would say they totally have it down!

We hired Hot Cakes to bake our wedding cake recently, and although response times were a little slower than other vendors, we found that the end result more than made up for it. We had a cupcake tower with topper and they made 2 different flavors. The guests loved their red velvet – best some have ever had, but the hit of the night was the banana-​mac nut with chantilly frosting. Our guests couldn’t get enough! Their customer service is great in other ways (low delivery/​set up fee) and after your initial consultation they will hold your date unless you tell them you’ve booked another vendor. It was nice knowing we didn’t have to fight other couples to book the date.
Overall we would highly recommend!

I had the same non-​responsive issue with Hot Cakes. Sharee asked me to email her and then she would get back to me but the days passed and I had to call repeatly to get an answer. It’s almost like you have to harrass this place to get answers. Customer service and response time is very poor. It’s not worth your time to try and get these people to pay attention to you. Sad but true.

I had the same experience as Jason (below). They did not respond to my online order inquiry. Finally called me days later, but after I told Sherry what I needed (a birthday cake) said she wasnt in the bakery and couldnt write my information down (who calls a customer without a writing implement to take an order?) and would I send her an email. I did and never heard again. I think they only want to do $ 2000 wedding cakes and are not interested in simpler birthday-​type cake orders.

I’m not rating their cake but their business and way of handling customers. I would have loved to rate their cake but couldn’t because they never returned our calls (of which we made numerous). I think my wife called 15 — 20 times, got one call back, and then the guy who called never followed up as promised. We wanted a custom cake for our sons 1 year birthday and instead ended up going and picking up a sheet cake since we were left hung out to dry by Hot Cakes not returning any calls. I don’t know of any business out there, from the smallest to the largest, that can afford to just disregard their customers. Apparently Hot Cakes doesn’t need new customers. Do the owners of Hot Cakes not realize that every customer is not only a potential repeat customer but a source of referrals? On the flip side, when you scorn a customer you can bet that an upset customer, whether paying or not, will tell as many if not more people about their bad experience. I own my own business and was appalled to think that anyone could be in business and run things this way. We were actually very happy with our cake from St. Germaine and out of principal I’m just glad we didn’t pay the $ 350 for the cake at Hot Cakes as I hate to support poorly run businesses.

Very poor customer service. Never returned emails, texts, calls etc. until weeks later. So unprofessional and always has an excuse for everything. If you have too many clients then you shouldn’t take up anymore if you cant handle the clientele. I’m so dissapointed and I was the one who always had to follow up and chase after them. Never been so frustrated through out my wedding planning. If I could, I would have never gone with this company.

We used Hot Cakes to create our wedding cake and had the most positive experience working with the husband and wife team who own and operate the business.
My fiancé and I were in a bit of a panic after our original cake vendor flaked out on us and refused to return our phone calls. With just two and a half months until the big day, we called Hot Cakes and they immediately came to our rescue and were extremely sympathetic to our situation.
As an unexpected bonus, Hot Cakes pricing was at least $ 150 less than the quotes we received from our original cake vendor, as well as the quote we received from Cakeworks.
Our cake was beautifully made, and Hot Cakes delivered it to our reception venue and decorated it with 24 fresh cymbidiums we provided them with, and both the delivery and decoration were free.
Aside from their low pricing and delicious cAkes, I’d recommend Hot Cakes with 100% confidence because of the integrity and character of the owners.