Lance D Ogata DDS Inc.

Dr. Ogata has been cleaning my husbands teeth since he was a teenager, and my husband raves about him. I thought I would check him out, and I’m glad I did. He’s awesome, and always makes me laugh. I was afraid of the needle, and I swear I didn’t even feel it. He’s magic! His office staff are always so kind and personable. I’m so glad he’s my dentist now too!

Aloha Ka Kou. Dr Ogatas Dental practice is truly No Ka Oi*** Dr treats his patients with loving care, and a great sense of humor. Dr. and staff always look after patients well being. Monica, Anela, and Chelsea all work well together as a team! We consider them our extended family.
My family & I have been under Dr. Ogata’s care for the past eight years! We are very HAPPY with his services and highly recommend Dr. Ogata and Staff!
P.S Dr. Ho is now accepting new patients. Call the office for your next dental appointment.
Mahalo nui loa. O’FARRELLS

Sadly my long time dentist, Dr Merrit (5stars) had to sell his practice to Ogata.
In the past year I’ve seen the new dentist only once. I’m a regular 4 times per year patient. I like to have my teethe cleaned 4 times per year, yes I’ll pay out of pocket, but dr Ogatta’s staff have cancelled ALL FOUR of my appts this year!
Twice I’ve taken the day off work, and was called the day of to cancel.
There is never ability to be flexible, didn’t think their hygienist was all that great anyway.
Terrible patient service!
I’ll find a dentist who wants patients with reliable hygienists.

Do yourself a favor and do not go to this dentist. You will regret it! His staff does not return calls or emails, and it is impossible to contact him in a dental emergency when you need him the most. He is by far the worst dentist I have ever had. He is rude and condescending, and acts like he is doing you a favor by taking your money. I credentialed advance practice dentists and doctors for a living, and I am shocked he manages to keep his credentials. Best to go to anyone else. You have been warned.

I’ve been fortunate enough to have met Dr. Ogata many, many years ago when he came to our house on Black Sands Beach in Makena. It was wonderfully fortuitous, as he’s been our family dentist ever since. And, my goodness, is he a fabulous one at that: Articulate, compassionate, intelligent, funny, and a master at both dental health and one’s overall well-​being. I wouldn’t go to anyone else on the island unless physically forced to.

Dr. Lance Ogatta has been my dentist for the past 18 years. He is the best I’ve ever had. He is very skilled, always on the cutting edge of technology and very attentive. I received a new crown today and it was actualy made in the office by a State of the Art new machine. He took pictures, designed it on the computer, sent it to the new machine. A half hour later I was out with a perfectly fitted and color matched porcelain crown. No more waiting a month and going back and fourth to get a crown fitted. I have recommended Dr. Ogatta to many friends and they all have thanked me and remain loyal patients. There simply is no one better in every area! His staff is very friendly and professional. Aloha Jeff

I would advise everyone to stay away from this scam that Ogata is running. I was a patient of Dr. James Merritt, and received excellent work from him. When he left for Texas, Ogata showed up in his place. On my first exam he said I needed to replace all my fillings. I agreed to replace a couple, and upon leaving his office, I was told by his worthless desk person, Chelsea, that full payment was due. I told her I had insurance, and always paid the difference after the billing. She processed my credit card the full amount, and also billed my insurance. After receiving the insurance payment, I asked for the difference to be returned. No money has been returned after several months. I went to another dentist to get a second opinion on needing all my fillings replaced, he said they were all fine, and there was no need to replace them.

Great dentist! The staff is kind. Dental assistants were caring, patient, and thoughtful. Dr. Ogata is funny, and I trusted they made my dental experience as comfortable as they could. I was offered a blanket, magazines, and head phones. The office is nice and clean, with cookies and coffee. The equipment was the most advanced I have seen. Five stars!

Ok, so I called for the next available appointment for my daughter who is experiencing discomfort from an emerging wisdom tooth. She also is due for her annual cleaning. Kristy the receptionist could not fit her in until THREE MONTHS later, NOT acceptable! She said she’d have the office manager return my call to see if she could squeeze us in sooner. Office manager called but I was on the other line and she did not leave a message. Since then I have called back TWICE with NO RETURN call. We will NOT be seeing Dr. Ogata after all… I guess it only worked for my husband.

I’ve had my share of dentists over the years, and without a doubt, Dr Ogata is the absolute best I’ve ever had. I’m incredibly scared of needles and drills, and he’s incredibly understanding, patient, and after seeing him a few times for some cavity work it’s amazing how much better I feel about going to the dentist. He’s respectful, he’s funny, and I trust him with my teeth. He uses modern equipment (e.g. special diamond drills) and the staff doesn’t push extra work at all, and they do amazing things with in-​mouth cameras to show before and after.
I highly recommend him without any reservations.

I am one of those people who have had past trauma around dental work and gets extremely anxiety ridden with just the thought of having to do to the dentist. Upon moving to Maui 13 years ago I found a kind gentle dentist in Kihei but this last year, his retirement pending, I needed to find another. Through the recommendation of a friend I ended up at Dr. Ogata’s. He has proven to be an excellent dentist.
I am currently in the middle of a lot of dental work and I have to say, for the first time in the last 20 years I am actually calm in the dental chair. Well, as calm as I’m going to ever be. :) He has taken my anxiety into consideration from the beginning of our relationship and his workmanship is excellent. Anela, his RDA is amazing and the embodiment of ALOHA. Mahalo Dr. Ogata and staff. You have calmed my nerves and gotten me through multiple visits without incident.

I was previously a patient of Dr. Merritt’s at Maui Smiles. I was about to change dentists due to my dissatisfaction with Dr. Merritt, when he sold his practice to Dr. Ogata. I decided to give Dr. Ogata a try before finding another dentist. I am so glad I did. I have found the treatment to be excellent and painless. I had to have some fillings replaced and crowns put on. All things that I new I needed to do, but just didn’t. With Dr. Ogata I received full explanations of why my 35 year old fillings should be changed now, a detailed plan on how and when, and the treatment and Dr. Ogata’s chair side manner and expertise have been great. I have found my dental experience with Dr. Ogata some of the best in my lifetime and can highly recommend him.

I was a patient of Dr. James Merritt at Maui Smiles for many years here in Maui. And Extremely happy. Unfortunately, Dr. Merritt sold his practice to Dr. Ogata to move to the Mainland to be closer to family. I was in the middle of having work done when this transfer went through. Dr. Ogata took over some of Dr. Merritt’s patients and I was one of them.
From day one I don’t think I have EVER been treated more poorly! Not only by the staff, but the Doctor! The Doctor would not even listen to what I wanted when I tried to explain the how I would like my new two front teeth to look (After shelling out $ 2500), arguing with me to the point of tears on my behalf. The staff disappears and can’t get appointments correct in their computer, with No excuse. I show up on time, if not early, and the office bumps me to a later time because the person before me shows up a half hour Late!
The entire staff and Doctor seem to have a SERIOUS problem with communication!!!
He may have HAD a good rep here on Maui, but the expansion of his office has put him on the bottom of the list! Down right, the worst customer service~ not just once or twice~ 5 times!!!
I have already paid for these crowns and the service just keeps getting worse! I guess it goes to show me that you Never pay until the job is finished!!!

Amazing dentist with caring staff. He recommended the Invisilign to me, and I am so happy that I did it! My teeth have never been more healthy, with no cavities.

I have been a patient of Dr Ogata’s practice for 10 years. My two daughters also see him and his staff. His entire office is on it, very efficient. They are all very warm, pleasant, professional, and the hygentist are gentle, overly educated to bring the latest up to date dental care to serve patients. I feel like I am at a dental spa when I have my twice yearly visit. I am so grateful I have such a great dental practice for my service. I have had 3 crowns done by Dr Ogata, expertise, perfect, no issue, Dr Ogata is also gentle, he has done fillings on my kids, all perfect. One of my daughters has deep crevices and has needed reapplication of her sealants many times. Dr Ogata and staff always throughly checking her teeth for wear and tear due to her situation. I sent a co-​worker to Dr Ogata’s practice for a dental emergency and she received perfect service and is now his patient too. Dr Ogata’s practice is completely up to date with digital x-​rays and technology, his appointment reminders are either by email and text to confirm, so nice. In the 10 years I have been a patient at Dr Ogata’s practice I have always had perfect service, excellent care, I think he is just the best. Maui dental asset for sure.

I can say without hesitation that Dr. Ogata and staff are the best dental office experience I have ever had. When we moved here two years ago and went to Dr. Ogata (he was highly recommended by my husband’s co-​worker) we were immediately impressed by their willingness to go above and beyond to make sure we were comfortable. One of his assistants even covered my legs with a blanket because it was cold in the office! Talk about top notch treatment! We were also impressed by the technology Dr. Ogata uses in his practice such as a camera that gets a close up on each tooth so he can show you very specifically what issues you have. I also have had a wonderful experience with one of the hygienists Marsha. She is highly skilled and the cleaning is as comfortable as it gets. She is also very knowledgeable in preventative care and has made some very good recommendations that have vastly improved my oral hygiene. We have recommended several people to Ogata and staff and all of them have had the same excellent experience. This dental office is really as good as it gets. Everyone who works there is incredibly friendly and makes going to the dentist enjoyable. We are sadly moving back to the mainland at the end of the month but I am tempted to fly back here to make my 6 month appointments because they are just that good! I will miss being part of the Ogata Ohana. They are truly the best!