Forever Maui

My husband and myself had a session with Marcello the photographer. From beginning to end there was one issue after another. We chose a sunset photo shoot. We later learned that the photographers are not allowed to go on the beach. They can shoot near the beach but not on it. $ 416.00 and the photographer left objects and people in my photographs. Even though he claimed to have edited them. There were a total of 48 pictures and we only agreed to the hefty fee’s because we were promised the ability to enlarge them to canvas photos as large as 40 inches. The first attempt to enlarge the photos, I was told that the largest we would get would be 4×6. That is roughly about hand size. I was livid and called the Hyatt Residence Club Maui to complain. The manager assured me that the issue would be resolved. I later received a call from Tiffany from Maui photography apologizing for the mistake. She advised me that they would make up for it by sending me a few prints of my choice. I accepted. I got the new flash drive and once again attempt to enlarge to my canvas prints, only to be told this time that I will only be able to enlarge to 11×13 without any distortion. We paid 416.00 for a flash drive only. No prints developed. Now they claim that all sales are final and are unwilling to make the situation right. The hotel is claiming that they have no control over the concierge desk. However they receive a commission from the photos shoots. My advice hire an outside photographer that is not going to rip you off because they owe the hotel a commission. Most of my photos are distorted on my cellular phone. What a total waste of time and money. I could have taken more professional photos with my Samsung Galaxy S5.

We had a great photo shoot with Jay, who took some beautiful pictures and made us feel relaxed and natural even though we had never done a photo shoot before. Beautiful setting at Napili Kai Resort, we recommend taking pictures there. A lot of hotels provide complimentary photo shoot with one 8×10 printed photo, and if you want more than that the starting rate is $ 490. We recommend their services

Recommended by our hotel concierge.
I could go into detail but it’s not worth my time. I was not pleased with my experience.