Potatopia

Been here 3 times before movies. Super helpful and friendly staff. Love the recommendations they give!

The food is so good here! Such a fun concept and the staff is always so nice. Try one of the menu items or make your own creation!

Food wasn’t bad at all. The interesting concept of all things potato was what drew me to try this place out. The staff members were very friendly and helpful. I loaded up a baked potato, which they toss in the microwave at the end to melt the cheese (I wouldn’t have done this myself, probably would have used the oven or heat from freshly baked potato, to keep it crisp on the outside). While the food tasted fine, I realize a loaded baked potato is a pretty hard dish to mess up. I also can’t really justify paying almost $ 10 for a microwaved food court potato.

Delish variety of how potatoes should be eaten. The servers are readily prepared to explain the process or handle any request. I was over when ed until I saw the mixes that are popular. The steakhouse was everything my mouth ever wanted. i guzzle it down before I could take a picture. Real hearty meal.

The staff was very helpful and polite and patient. The food was amazing and delicious.

Very nice idea. Choose a potato, a protein, a cheese, and your toppings. I thought it was the healthiest option at the mall, so I went with this. I was pretty satisfied with the value, and I really liked the taste of the final product.
They also give you a paper-​to-​go bag.

Great concept. It is very fulfilling and delicious at the same time. Somewhere between Indian chat and sandwiches. I eat here 2 – 3 times a week.
Wonder if you can add onion rings in the menu.

I love the idea of a fast food place that specializes in potatoes, as I’m crazy about taters. You can create a ton of different combinations using their choices of potatoes (red skinned are my favorite), preparation method, meat toppings, veggie toppings, dressing, and cheese. It’s also worth noting that you can have as many of the non-​meat toppings as your heart desires.
I got smashed, deep fried red skins with beef, all the toppings, roasted red pepper aoli, and cheese whiz. It was out of this world! Came back again and got the Cajun shrimp, smashed red skin potato, whiz, chipotle aoli. Insanely good!
The only downside with this place is that they’re slow to the point of being unsustainable. A lot of times, people get impatient and leave, so the line is usually not too long. Also, their ordering system is a bit awkward and confusing. You can’t really tell where to start ordering, and when you get to the cashier, you’re not sure whether to stand in front of the register or to the side.
To be honest though, I personally would put up with all that nonsense because I love the food so much!
FYI — there’s another Potatopia in West Village.

This place never disappoints me! Have been coming here pretty much every week! I would highly recommend this place for tasty treat.

Eat the baconoverload every day, the people are really nice and the potato is really tasty

Two stars only because it’s a unique concept .
I felt the value for money was too less. Again, good concept and the food tasted ok but too less of a quantity specially if this is being compared as chipotle with potatoes !
This location has poor customer service too. Not happy as a customer !

I like the concept of Potatopia. The food is good I just hate that when I get something fried and then they stick it in the microwave to melt my cheese and then I loose that crunch that I wanted
The customer service is only great because of the two people I’m about to mention. Thankfully everytime I go I get the same two people. They don’t wear name tags so I hope no one finds me being offensive. But the tall dark-​skinned lady that usually helps me is awesome I love her energy and knowledge of the food. I love it when she is there her service is great, her smile is very welcoming. Once I watched how she showed her coworkers how to do things. I think she would make a great manager in the furture I also like the tall Spanish girl as well she is a bit rough for me and comes off a bit harsh when talking, but she makes up for it in her personality, but the two of them together they are a riot. I get a great couple of laughs positive energy and good food.
The downside of the establishment when neither of those two ladies aren’t present everyone seems sad and depressed to be at work.
Why the heck do you charge for sauce? The potatoes are dry and absorb what little moisture you can put on it by the time I get to the middle of my dish I don’t want anymore because it’s so dry.
There is a short guy that always seems to cause confusion. I was waiting for my food to come out and 2 customers jump in front of me and he starts talking to them. Then he shouts in his language next thing I know my friends food gets mixed up with another order and she had to wait longer for a new one. At the end we couldn’t eat because we had to return to work. They have a clear sign that says «order here» why did he not instruct those to order in the same place as everyone else… then the mix up would have never happened
To be honest I only return because of the pleasant experience I get from those two ladies if ever either one leave for whatever reason I most likely will never return.

My colleagues and I arrived in Jersey City about two hours early for a meeting downtown and needed something to eat, so we wandered into the mall, assuming we could all get something at least — even if it wasn’t that great. I frankly was dreading it. I went from food court business to food court business looking for something that resembled food and which wasn’t covered in a sticky-​sweet, vaguely Asian, sauce. I’m not sure how Orange Chicken in the Chinese place looks so much like Bourbon Chicken in the Cajun place and Bangkok Sweet Chicken in the Thai place. And everything is sampled on a toothpick. I’m thinking it all comes from the same pot in the back of the mall someplace, but I digress.
So Potatopia at least looked somewhat interesting and different from Sbarro’s and Popeyes and all of the multi-​cultural, same-​sauce, vaguely Asian, chicken-​in-​high fructose-​corn-​syrup neighbors.
Wow — oh wow! What a delight. I had the smashed redskins and loaded them up with steak and bacon, parmasean/​asiago, garlic aioli sauce, onions and I’m not sure what else. But it was truly fantastic, some of the best food court food I’ve ever eaten. Wish we had one of these in DC.
The cost was $ 11 which included the entrée and a diet Coke. Not cheap, but probably comparable with other food court lunches. I found the staff to be efficient and polite if not overly talkative. My whole order was made fresh and I walked away with my food within about four minutes. So I’d give them two thumbs up for convenience and service.
All-​in-​all, avoid the food court whenever you can, but it you have to be there, Potatopia is a really great alternative to saucy chicken on a toothpick.

Real nice place to grab a bite to eat while at the mall. This place has many different toppings and sauces for your potato of choice.
Ordering is simple. You pick a potato, then you pick a meat/​protein if you want it added to your meal. Then you choose your own toppings.
Good food, quick, and convenient at an affordable price.

This place is awesome!!! Absolutely delicious and the employees were so helpful and accommodating. The manager went out of his way to make sure our meal was perfect. I work near by and they were so helpful to make our lunch ready on time.

Worst customer service EVER. It’s a shame because the food is great. The tall and the short girl behind the counter need to be given an excessive training on the basics of customer service. be it customer friendliness or proper communication. Few other customers voiced out the exact same issues. It’s going to go on a downhill unless they get the service right. As for me, not that they’ll care, but I’ll stick to the locations in NYC! If you still want to give it a try, go for the food and look right past the two disgruntled — looking girls behind the counter. They are a killjoy honestly.

LOVE LOVE LOVE!
I love everything about this place! The potato based concept is unique and delicious. Their toppings and proteins are not like the toppings you see in delis salad bars you can clearly see the difference in quality.
I personally went for the sweet potato fries with a bunch of toppings which are all included and went ham on the protein… Added chicken, bacon and shrimp all delicious but became pricey. For a quick lunch dish with a drink it was slightly over $ 15 bucks but that’s because I am not a fan of sauce and cheeses so I had to replace it with shrimp and bacon. The 2 girls in front of me made their dishes for under $ 10. not sure if they got one protein or any at all but seemed like a full dish.
This place gets thumbs up all around. Service. Price. Experience and most importantly the TASTE!

The food gets 5 stars, the staff gets 2 stars.
They must’ve jacked their prices up a dollar since a couple weeks ago, because I ended up paying $ 1.30 more for the identical dish. When I questioned them about this they asked if I was sure I was at their specific location. I work in the next building and have been to this place over 10 times. I’m pretty sure I would know which Potatopia I went to. Then they said maybe I was thinking of a different dish. Nope, I’ve literally gotten the same thing every single time I’ve been here.
AND I’ve ALWAYS gotten extra sour cream without paying extra and last time I went, I paid then asked for sour cream and the woman refused to give me extra without paying the extra $ 0.30. Sorry, I’m not giving you my card again for $ 0.30. Especially when I’ve never been charged extra. That’s ridiculous and so inconsistent. It’s only extra if you’re getting an additional sauce!
The food is great, but I don’t think I can deal with the people they have working there anymore. Lunch isn’t meant to be frustrating! And the fact that this place had to jack up their prices by $ 1 means they probably won’t be here too long anyway!

My wife built her own and I tried one of their shrimp specials.
They do pack the bowl but the flavors don’t come together well and it was way to salty. It’s very similar to something like a nacho supreme. It might be a decent dish if you were sitting at a bar and having a beer but i can’t imagine having it again as a standalone lunch or dinner item.

New entrant to the Newport mall food court. Tried the chicken smashed hit. Nice fried potatoes topped with proteins, veggies, cheese and sauces. You can choose their signature combos or you can make one of your own (chipotle style). Choose the type of potato you want then add veggies cheese sauces and proteins. They have signature veggie combos as well. Really YUM though I’m sure sure they are packed with calories. But will definitely try again. They have a vegetarian chili option which looks really interesting.