Carson Design & Remodeling

I hired Burke Carson of Carson Design & Remodeling, in April 2015 to replace the glass in my sun room roof. I asked him what a new sun room would cost and he said approximately $ 30,000. I laughed and said I’d rather replace the roof. The glass needed to be dug out of the frame and necessitated hard work to perform. Partially into the work, he told my wife that if he knew how hard this would be, he would not have taken the job. After paying him $ 7856 I thought he was the expert, but I didn’t know what to expect after this comment. I overlooked several disagreements we had:
* He replaced the gutter at the end of the roof and then wanted to cut another hole in my deck to move the drainpipe to meet the new gutter, but I argued over several days that he must get a curved connector to connect the gutter to the downspout. Ultimately he obtained a connector and made the connection correctly.
* He broke glass from the old panes on my backyard and I needed to argue over several days that he should bring a vacuum to clean up the glass. Ultimately he brought a vacuum and did it correctly.
* When I would ask him for an update on what he planned to do each time he arrived, his answer most of the time was, «you’ll see when it is finished.»
* During the work, I questioned the integrity of some of his connections and seals, and he assured me that he knew what he was doing and that is the way it should be done. After the job was finished, there was some rain water leakage and Burke did return to reseal areas of the sunroof. Only, it was those areas of the roof that I had questioned that he sealed and concentrated on. It appeared that those areas of the roof lacked integrity and he needed to reseal those areas again.
In the final interaction I had with Burke concerning slight dampness inside the sunroof when it rained, he said he felt he did not know what else to do, but he’d put a cap on the top of the runners between the panes of glass. When I told him that I saw some openings where water can leak in and I started to caulk some of those areas and I’d show him where I believe he should be sealing, he said he signed off on the job since I was working on it, and he didn’t get back to me. I overlooked previous disagreements but by not honoring his warranty, I felt that he went too far and as a result I am publishing my review online. His warranty said Carson warrants against leakage in the roof glass. It didn’t say he warrants against leakage only if someone else never touched the roof.
It wasn’t until 8 days later that I received an email from him saying that he would come back to continue the sealing dependent on what caulking he finds, and told me that I just want to whine about spending $ 8000 and that he should never have extended a 5 year warranty against leakage in the roof glass area.
I have recalled the events as they happened during my hiring of Burke Carson.
I found working with Burke Carson to be very difficult.
Mel Solomon
Ithaca, NY