Swedish Issaquah

I wish there was a way to give 0 stars. We had to go there when our 3 month old baby had hick up’s. Swedish sends me a bill for $ 850 after Insurance has paid $ 1500…which is fine… I know how Emergency services work in this country. The very first bill says that its a past due bill. I call in to make a payment and the person say that he sees $ 800 on his computer. I make that payment and one week later I get another bill for $ 50 that says its past due once again. Have you guys invested properly in your systems OR you is this your intended approach? if not, I am sure you can afford to have a reliable and accurate system for your billing.

My GF was seen there, she received very good care by the ER and Nursing staff. However the physical therapist was very unprofessional and billed for services never provided. She was reported to the insurance company for investigation. So here’s the game, doctor comes to your door, stands there, not even bothering to enter the room and talks to your for five minutes. Then you receive a big bill for a full 25 minute visit. Seem a little shady to you, it might if you get socked with a big bill at the end of your stay.

At first, I was nothing but happy with my experience here. My children regularity see a Swedish Medical pediatrician in West Seattle. For whatever reason, that office was closed and my son needed to see someone that day. The Issaquah clinic was the only location willing to see my son same-​day. The doctor was fantastic, the whole experience was integrated and well organized. I was happy with the outcome and delivery all around. Until. Yes, until the day I received my bill. There were multiple charges. You’d expect a doctor’s charge… but would you expect a ‘facilities fee’ for the use of the building? Apparently because this doctor is housed in the same campus as the hospital, Swedish charges patients for the doctor’s space in the building! And we’re not talking a few bucks. My out of pocket is $ 80. This was never disclosed to me.
It’s completely unethical.
Don’t be fooled by the glitz – you’ll pay for it!

They have the best OB and Post partum nurses and doctors that go far beyond their duties. We felt very cared for.

This review is for the Swedish midwifery clinic. I started my prenatal care there for my first child, and at the beginning my husband and I loved it. We did the centering group where we met for appts in group settings with other couples around our due date. Loved it, the other expecting parents were great and it was nice to network and hear other questions from them. However, my husband and I wanted to be as hands off and natural with our prenatal care and birth process as possible and the midwives did not seem to like that at all. We felt a very aggresive push to go along with the hospital protocol and not be able to dictate our care. First it was declining the flu vaccine, not only was I lectured about it but i was repeatedly asked after declining, which was annoying but oh well. I’m a pretty non confrontational person so it was hard for me to keep saying no. Then it was the glucose test. Being a very health conscious person who eats very clean and natural, exercises regularly and always very lean I felt I was not in the risk group and felt comfortable declining the test. I understood that gestational diabetes can be seemingly random and also explained to the midwife I understand the risk, but it was a huge issue for them. First it was a lecture after feeling pushed to accept the test, then it was the guilt trip and scare tactics, then finally after feeling like this one particular midwife had it out for me and my husband for not going along with the program, she compared us to people to kill their babies. That was over the line. We were so upset we didn’t know what to say. It must have been obvious because after she left our room another midwife came in and tried to do damage control with the good cop act. I was 34 weeks pregnant when I decided to leave care there. There was no way I would want that woman participating in any part of my labor/​birth. I would have to fight tooth and nail to get the care I want for my first labor instead of feeling comfortable that my providers are there for me. That’s the last thing I want to do as I’m going into labor. To add insult to injury that midwife «discussed our case» of refusing the diabetes test with the other Swedish midwifery group and called me to tell me since I didn’t take the test I cannot be kept in the low risk group and would have to see the OB/​GYNs for my birth. I felt she did it to spite us. My husband and I work in the medical field (or at least I did before staying at home) and my scope of studies were medical sciences so I felt we were informed and knowledgeable patients, but we were not treated that way. I honestly felt the midwifery care was bound by hospital protocol and not much different from the OBs. Nothing against OB s but that just wasn’t what we were after. If you don’t mind going along with all the hospital rules and tests (which we suspected were pushed because that’s how the hospital makes $$) then you might really like it. But if you want a say in your care you might have a hard time here, and be made out to feel bullied and be called a baby murderer. We ended up at Puget Sound midwives and birth center in Kirkland and absolutely loved it. Also, to end on a positive note, the Swedish facility is top notch and very clean… which is why I gave this review 2 stars instead of the negative stars I wish I could give.

I have had a truly amazing experience thus far with the Swedish midwifery group. I switched from an OB that delivered at Overlake so that I could deliver at Swedish Issaquah (much closer to my home and our daughter’s daycare). Little did I know how truly incredible my experience would be with this group. I feel like the midwives care so much about me and they have been so warm. They truly try to get to know me and root for me during the ups and downs of my pregnancy. Recently it was discovered that our little boy was in the frank breach position. Rachel and Desiree immediately swung into action to have a formal ultrasound done before arranging a cephalic version procedure. They went above and beyond to try to turn this baby around!
Rachel assisted with Dr. Sheve during the procedure and they both were amazing at turning him to a cephalic position again. They were cheering and rooting for this baby boy to turn!
When I returned to their office today to reconfirm his position, both the lovely nurse and Rachel were once again so concerned and caring about baby’s current status. When they confirmed he was still cephalic, they again cheered me on. They feel much more like family than a medical team although they still are highly skilled in their field.
Never before have I felt like I was in the most amazing care. I highly recommend Rachel, Desiree, the midwifery nurses, labor and delivery nurses, and Dr. Sheve. They are truly the best at what they do! And they will root for you throughout your entire pregnancy/​delivery. I feel blessed to have met them!

This place is a modern hospital with all the features and benefits that one has. There is a Starbucks in the first floor, several shops, plenty of seating (spaced out) and a fake fireplace or two.
The information desk is always staffed and located right near the entrance. The oncology ward at the very back, imaging to the left, and surgery to the back left. The upper floors are other doctors and rooms for those recovering from or fighting an illness. There is even valet parking for $ 5 for your visit.
This place has few problems, and most of them are with the fact that there is still construction going on in the surrounding area (the hospital complex is expanding) and parking can be crowded. Arrive a few minutes early or you might have to walk in the rain. It also is closed on weekends, which can be a disadvantage for people that are only free during that time.
I’m a cancer patient (clear cell renal cell carcinoma — it’s much easier to say on Unilocal rather than real life since none of you — the readers know me and as such I’m not embarrassed). My oncologist, Dr. Kenneth Kraemer (who is retiring) is located here. At the moment, I have a CT scan every few months and a oncology checkup + treatment at this location.
I have always felt warm and welcome at this location, which is helpful as visiting your doctor when you have cancer and are getting test results on the status of your fight isn’t easy. The nurses are polite, quiet, and respectful of your privacy. People don’t ask why you’re there, they simply welcome you in and make sure you get to your appointment on time.
Even though this location is one I’d rather not have to visit at all, it is a very nice place and only will continue to improve as the hospital expands.

This review is for the Primary Care.
Every other clinic I’ve ever had to deal with has a receptionist that can manage an appointment calendar with no drama. I guess these guys think it’s better to have a lavish multi million dollar lobby then put their resources into actually TAKING YOUR CALL.
The Doctors here are ok. But the support staff are just a bunch of condescending jerks. Greg — the guy who answers calls is an arrogant jerk. Amy the coordinator there (someone to escalate to) is even worse. Trying to do something basic like set up an appointment is a complete headache. Took me two days of playing phone tag just to get an appointment SCHEDULED for a flu — which by then became worse. Every time I call in they can’t talk to you and they call you back an hour or two later — you’re supposed to sit by the phone and wait for their call.

My review is for Issaquah Peds.
This is edited. Now in the appropriate department. This review is for the pediatrics department. I took our son her when he was a few months old. He had croup. We waited for long after our appointment time, and when we finally made it to see the doctor. We were given about 7 minutes to explain what was going on. Being a new mom I had a list of questions. The doctor actually stopped me, and said I had one more question left. Really? You would do this to a first time mom, who’s son had croup? Seemed like they wanted to see as many people as possible. Did not make me feel good at all as a mom.

Accompanied my family member for a colonoscopy procedure here. The facility was beautiful. The procedure went well. The appointment ran almost an hour late. The physician seemed rushed. The nurses were nice but not was not completely great at post op patient education. Great location. Parking was a little tricky if you missed the fact that they have underground parking.

I was admitted through Swedish Issaquah’s ER to the ICU. My husband was with me the entire time. While the hospital facilities themselves are very nice and there was no wait at the ER at 5:00 in the afternoon, we were both extremely disappointed with the majority of the nurses, both in the ER and the ICU. I had recently had an IUD placed and we were concerned that my symptoms could be related to TSS or something similar (very rare but still a possibility). The ER doctor insisted it couldn’t possibly be TSS, and it wasn’t until my mother-​in-​law arrived the next day and talked to the ICU attending physician that it was acknowledged that my recent IUD could be a contributing factor to what was going on with my body.
The first nurse who worked with us in the ER was unsympathetic and downright rude. I was severely hyperventilating from both nausea and my body shutting down, and she repeatedly said «I can’t help you if you keep breathing like that». Not exactly the kind of bedside manner one hopes for in a critical medical situation. I don’t remember a whole lot beyond that until I was told I was being admitted directly to the ICU. My husband told me that two other nurses in the ER were much, much more caring, one of them worked several hours past the end of her shift and stayed with me in the ICU until I stabilized.
The ICU attending physicians were all competent and friendly and answered my questions honestly. We’re still not sure exactly what happened, and all of the physicians I spoke to made it very clear that they did what was best for the symptoms I was presenting, and that they didn’t know for sure what exactly happened or which treatment ended up being the right one.
My first ICU nurse was very nice and attentive, most likely because I was still just-​stabilized and very ill. The rest of my first day and the majority of my second (and last) day in the ICU were plagued with inattentive, unresponsive nurses. I gave up using the bedside pager and started going out to the nurses station to get what I needed because they just didn’t seem to care as much as a nurse in intensive care should. Fortunately the last nurse assigned to me was kind and generally responded quickly when I had a concern or a problem.
To top it all off, there was no dietary follow-​up at all on the part of the nurses. I wasn’t allowed to eat or drink when I was first admitted due to needing a CAT scan and several ultrasounds, but once the doctor gave the all-​clear for me to eat, I was handed a menu and a phone and told «order whatever you want». I had no appetite (shocker), and the stress of everything happening was enough for my husband that he wasn’t thinking about making sure I ate. As a result I went two full days without eating adequately.
When you are a hospital inpatient, things that seem truly basic (like eating regularly) aren’t necessarily that easy to achieve without support. Most (not all) of the nurses at Swedish seemed to miss this very important tenet of nursing.
I will not be returning to Swedish in the future. My primary care physician is with Overlake Medical Group, and I will certainly use their hospitals in the future. The state of our medical emergency meant that we didn’t have the time to find the «right» hospital; we just needed to find any hospital. We won’t be making that mistake again.

it’s a really nice hospital. it’s a very impressive building.
there is a Starbucks in the lobby that is open until about 7pm or 7:30pm.
i took a class in the knowledge center. it’s a very nice facility. the room was kept way too cold. bring a sweater, or hoodie, or down jacket, or blanket to keep yourself warm.
generally, it’s probably better if you go most of your life never having to visit a hospital.
the visitor parking lot was very packed both times i was there for the class. very hard to find a good spot to avoid door dings. with all that land around the hospital, i would have thought they could make the parkings spaces bigger and more abundant.

Be careful, they bill about 900+ for the room & 400+ for the doctor for simple consultation. Never again.

For workers and patients alike, this is one of the best hospitals I have seen. Every single person there is kind, gentle, smiling, and willing to help. I love coming here and seeing the shops on the first floor, and all the people who come here knowing it is a nice place to relax besides being a hospital.
The piano in the back of the front entrance is huge and there is always someone playing something beautiful there. I love the huge fireplace with the seats right next to it which make it so comfortable and relaxing. I have never heard one complaint from anyone of this place, and I completely agree Swedish Issaquah is amazing.

This is by far the nicest hospital I’ve ever been to. You hardly ever have to wait for anything once there.
They have a Starbucks in the lobby as well as a few gift shops which are really nice.
I had to go to the ER once and they have a no waiting policy. Once you get there you automatically get a room no matter how busy they are; which they aren’t ever busy.
It’s actually like a really nice hotel inside. Weird for a hospital but true.
Hopefully you don’t have to go here but if you do it’s not too bad.

I’ve been to this ER a few times when I was pregnant and I had nothing but good things to say. now I go in there on Saturday afternoon for pain in my sides and knowing they need to take blood I tell them seriously probably 20+ times DO NOT PULL FROM MY ARMS! And what did they do, they did it anyway and didn’t get squat, maybe you need to listen to the patient than actually protocol. Pretty irritated. And the lady at the front couldn’t find my insurance card. wtf. seriously? Maybe someone English speaking would be better at the front desk.

Due to an embarrassing motorcycle accident I was taken to Swedish ER in Issaquah via Ambulance. Lucky for me it was a quiet Sunday night and there was no wait. The Doctor and staff were incredibly friendly and helpful. They were also very gentle when it came to taking the motorcycle boot off my messed up leg. While I hope to NEVER need to go to an ER again, it would certainly be my first choice if I had to go to the ER.
Now I’m just dreading the insane bill that is certainly on the way.

The care I experienced here for the procedure was 2.5 stars. The overall experience was horrible. I wouldn’t choose this hospital again for any reason.
From the appointment nurse giving me contradictory info than what the doctor gave me and gaving to call his office to sort it out; to the receptionist rattling on with the previous patients about her dog for 15 minutes past my check-​in time; to the nurse who couldn’t start an IV and had to poke me multiple times; to the nurse who didn’t read my medical history and argued with me for an unnecessary test that I had to stand my ground about; to the doctor who showed up late after the nurses called him several times and they told me they weren’t allowed to begin til he arrived; to the doctor telling me he couldn’t help with a key element of what needed to be taken care if and telling me he’d refer me to another surgeon; to a nurse not believing me when I answered her question on my medical history and asking my family if it was true; to being told I was really fat by another doctor and watching her turn red and apologize after I asked her WTF; to waking up in recovery with a busted, swollen lip!!!; to asking for water for my very sore, dry, painful throat and the nurse saying I could have 1 — yes one — ice chip then taking it away from me because I didn’t want her to spoonfeed me; to the nurse who rudely talked down to me because I was sitting up because she didn’t want to help me; to the doctor seeing me crying from this horrible experience and bewilderly asking me if something was wrong — I WILL NEVER RETURN.
They built this hospital to look like an expensive hotel. The patient parking garage entrance is basically hidden and you’ll most likely drive past it if you don’t find out ahead of time where it’s located.
Stay away.

The lack of proper online scheduling stinks. Oddly, they sort of do have it but instead of using it they usually force you to call instead. What a waste of customer time!
I was trying to reschedule an appointment and of course their system forced me to have to phone. So I get this person on the other end who keeps making me repeat things over and over because she allegedly can’t hear. Then when I got frustrated and muttered «what is wrong with your phone» she hears that just fine and got in a snit and hung up.
These sorts of customer service problems could be totally avoided with a proper online scheduling system.

Unilocal keeps removing my review.
Had the WORST experience with RN, Cheryl S.
Never will go back!