Monitronics

Does not care about customers. Misrepresents their service and products. My system stopped working properly and they refused to properly fix it. Did not reply to a cancellation letter for cause. Continues to harass with a bill about every week and several phone calls a week some recorded threats other a person demanding money they are not due.

I contacted the company in Nov. that I was selling my home on 12/​11/​2015. The rep said he would notate and he told me what my final bill would be. I paid what I thought was my final payment and sent the cancellation letter. In January I received a bill for future service even though I no longer owned the home. They said they didn’t receive the letter. Jan 20^th I get a call saying they received my letter on Dec17th. and I owed additional fees into February.
This company is extremely difficult to work with. Just the fact that you have to send a letter is ridiculous. All my other utility companies accept emails.
Obviously I’m not going to pay for service in a home I no longer own but based on the other reviews I’m sure this isn’t the last I’ll hear from them.
DO NOT USE THIS COMPANY!!!

Working with this company has been equal to throwing away thousands of dollars for us. We signed up for the Platinum Protection plan in May of 2008, and apparently agreed to a 5 year plan of paying $ 45 a month. While this is a huge expense, Monitronics’ customer service was less than acceptable.
We called to reduce expenses, and they refused to reduce any payments, and reminded us if we wanted to cancel, we had to pay out our contract (which happens to have my husband’s signature forged, but mine is legit). A few years later, we did some home renovations that included replacing our doors. To replace the censors would cost us hundreds, all the while calling incessently… in the middle of the night, in the morning, and then our emergency contact numbers, that we have a ‘low battery’. Ugh.
In addition, to cancel this contract, you have to write a detailed letter delivered snail mail to Monitronics at least 30 days prior to the expected cancellation date.
To say they make things difficult is an understatement. I am very disappointed with my experience with them.

I signed a 39 month contract for security services with Pinnacle Security on August 9, 2008. That contract was fulfilled in full on schedule, despite changing hands to various other companies more than once. Monitronics was the last company holding the contract. Not being happy at the high monthly fee we were being charged, my husband called Monitronics and asked for a lower rate. They did give us a slightly lower rate, but not one we were particularly happy with. We continued to pay them, but when we had an opportunity to do business with a different company, my husband called Monitronics on 5÷15÷2012 to cancel their service. They insisted we were under a contract and told us we had to pay them $ 348.98. I HAVE NEVER SIGNED A SECOND CONTRACT AND HAVE NEVER RECEIVED ANY NOTIFICATION OF A CONTRACT EXTENSION AGREEMENT IN THE MAIL. When the original contract was signed, I was led to believe that once my initial obligation was over we would be free to drop their service if we so chose. They have proven to be scam artists and have stolen my money and I want it back! I was aghast to see how many similar complaints have been made about this company’s practices.