AAA AUGER Plumbing Services

I am so glad I phoned AAA Auger to help me with my clogged kitchen sink. They came out on Father’s Day and had my sink drain cleared in no time. What a blessing to have AAA Auger.

We had them out to our house again and I can only re-​iterate my previous review. Professional,
kind, courteous — and that’s just the lady who answers the telephone! The technician is a great guy and he was the same one we had last time which we liked a whole lot!
These folks are our go-​to whenever we need their work!

Jon –382 was awesome! I sent a Unilocal request on Sunday morning of Memorial Day weekend and they were out within the hour. Reasonable prices, super quick service, and friendly plumber what more can you ask for. I recommend AAA Auger for all your plumbing needs.

I had a great experience w/​AAA Auger and will definitely call them the next time I need plumbing services. They were friendly, fast, and knew what they were doing.

First impression: Good.
Service: Nice.
I made a phone call today to get an estimate on my clogged toilet. I spoke to a representative named Kara and she was very nice and respectful the entire time. At one point, I had to get put on hold for about a minute when another representative accidentally picked up the wrong line. No problem as there was only a brief moment of confusion followed by a nice apology.
After exploring a few options, I agreed to schedule an appointment and have a plumber come out to inspect the problem. Currently, I don’t have any idea what the costs will be; which I assume will be determined once the plumber comes by. It also seems they work on an open schedule depending on when a plumber becomes available. (Just got another call.) So far, their phone reps are quick, convenient, and keep me informed. If their plumbing service is as good as their phone service, then I will be looking quite forward to tomorrow.
3 stars. I likey so far.
*I will be updating this review once I see the plumber tomorrow morning.

Call center lady was very nice and the more than nice tech was here within an hour on a Saturday and fixed my drain/​sewer problems. I called other plumbers who said they wouldn’t come until Monday and quoted the same price,

I was contacted by the manager of AAA Auger and they admitted that there were problems with the job that they did and that I was charged incorrectly. They apologized and refunded the amount that I was overcharged. I have never had a business attempt to contact me regarding a review so that does build my confidence in the company. They did not ask me to edit or update my review but I felt that their effort to remedy the situation warranted it.

As usually happens in older homes such as ours, we recently had a bathtub hot water handle that would not turn off the water. Now this was not a drip, it was a running faucet. My husband thought he could fix it, but after much frustration and irritability he gave up and shut off the water. This was on a Friday night. I called AAA Auger and scheduled an appointment for Saturday after 10 am. At 10 am their representative called to let me know it would be a couple more hours but they would call ahead. They arrive in 45 – 50 minutes diagnosed my problem, gave me a quote went to pick up a part and had me back up and running in about an hour. Their price was reasonable and their technician was courteous and knowledgeable. I have saved them in my contacts and will definitely use them again. Great. Work

There are a lot of great aspects to owning your own home but, when things go wrong, you will re-​think every last one of them. There were plumbing issues happening past the resolution skills of the big box plunger, and even the ‘do it yourself’ drain snake… it was time to «call someone».
Why is calling a plumber one of the most hated tasks of life? The appearance of the guy who shows up at the door? The surprise bill that knocks you over at the end of the job? Not knowing exactly what they are doing with «the best seat in the house»? Wondering when they are going to show up? AAA Auger addresses these issues as well as what’s going on with the pipes.
After spending the night in a hotel (we are accustomed to indoor plumbing…) I called the next morning. The phone was answered quickly and professionally and I was told that everyone was currently out on a job but I could be placed on the waiting list and that someone would be able to come the same day but it might be later in the day. Since we were in a hotel, I was OK with that.
About 20 minutes later, I received a call that someone was available and he could be at my house in 20 minutes. I asked for 30 and we rushed home to find the van waiting for us!
Now, here’s where the fears of calling a plumber start to further disappear… the van is unmistakable… it’s not some independent dude showing up in a pickup truck that he probably takes hunting on the weekends. The vans are white and clean (and stocked with all the equipment one might need) with the company name in red on the sides. The plumber was in black pants with a red company shirt and, even though my floors are nothing to write home about, he put blue booties on over his work boots whenever he came inside.
He assessed the situation and, before starting any work, wrote up a quote for what he needed to do. What? I already know how much it’s going to cost? This is REALLY the price? Hmmmm… has to be a catch in here somewhere… OH, what’s the hourly rate!!! Oh, there is none? Well, OK, then let’s proceed!
He worked outside for about an hour, clearing the pipes of some roots that had invaded, and then let me watch over his shoulder as he used the «See Snake» to visually inspect the rest of the pipe running the length of the house (a nice way for me to tell if I might have any foundation issues going on!) I was informed and kept in the loop every step of the way which helped me learn a little bit more about my house. He also wrote up a quote for how much it would cost to completely repair the pipe, should I decide to do that in the future, but there was no pressure or unnecessary drama to make me believe I needed to schedule that right away.
It was all over as quickly as it had started and it was about as painless as it could be. I printed off a $ 20 coupon from their website which was happily accepted and there were no surprise fees added on. Not long after he left, I received a follow-​up call from the office making sure the problem had been fixed and that I was satisfied with the service. Definitely!
I originally found this business on the Shepherd’s Guide website and then came to Unilocal to check out other reviews. I know not everyone’s experience is perfect, and there are 3 sides to every story (yours, theirs and the truth), but I’m making this review my first Unilocal review because I had a great experience. I know there are other homeowners like me who, at some point, are going to need to «call someone» and I want to recommend AAA Auger as someone you can trust with your investment of your home.
Now, if anyone asks me if I can recommend a plumber, I’m able to say why yes, I DO have a plumber AND one I can feel good referring to other people!

Three years ago we had a leaking gas pipe at Christmas. They over charged, used a trencher to replace the line and tore up every utility in the ground, without even owning up to doing it.
Three years ago, almost to the day, the risers near the house failed, which they put in.
Yes, dealing with the nightmare of gas/​city inspector yet again.

We just moved in our house and within a couple days the drainage pipe to the sewer was backed up. We called late in the evening around 9:45pm and was told someone would be out first thing in the morning. When Carlos got there he addressed the problem and clearly explained the situation to me. He was very knowledgeable and helpful and the cost was great. Will definitely use them again if I need to.

We hooked up a hose to a faucet we had not used before and it wouldn’t shut off. After my attempt to fix it made things worse we call AAA Auger. Since it was a Sunday we were worried we wouldn’t be able to find any help. They sent Sam over within a couple hours and he had us quickly fixed up. The replacement looks better than the original. Will recommend AAA Auger in the future.
Edit: spelling

I’m seeing six 5 star reviews and I’m writing a 7^th! Here’s how it went down: After coming home from a wedding reception, I noticed a strange noise where the water heater is. So I open that door, and guess what? Water gushing everywhere! OMG what oh what? So I turn off the «emergency shut off valve» — not working! So I go to shut the water off for the entire house. Now where did I put that special tool? Oh yeah, I don’t have one. Crap! I had to call the fire department to shut the water off. It’s midnight, on a Saturday, and the next day is Mother’s Day. And I need a shower (read — I’m not smelling that great).
So Sunday morning I start calling to find someone to replace this water heater which apparently should have been replaced like 10 years ago. Five places (including Home Depot) no answer. Then I called this place. A very pleasant man answered the phone at 8:30 on a Sunday morning. I explained the problem. He’s like «oh sure we can fix that. I’ll have someone there in 30 minutes.» I’m thinking I’m dreaming all this right? Because where are you going to find a plumber to come out at 9:00 on Sunday morning on Mother’s Day?
Sure enough, 30 minutes later «Dave» showed up. Real nice. By 11:00 I had a new water heater. By 11:30 I was able to wash off the stank from the night before. Were they expensive? Yeah probably, but what’s it worth to you to get the water back on in your house?
Use these guys for your next emergency — they were GREAT!

The pipe behind our toilet broke, and through a recommendation, I called AAA Auger. They arrived in less than 30 minutes. There was no cost for them to come out and assess the damage, and they gave me a quote on the spot. The plumber fixed the pipe very fast, and he was on his way.

I can’t say enough about this company.
We bought our 30 year old home about 6 months ago and within the last 2 months ALL of the plumbing went to hell. We had everything fixed quickly and professionally by AAA Augers best tech named Chris. This guy is such a professional, knowledgable, five star class act. Chris worked so hard repiping the whole house through the attic after the slab leak, he fearlessly crawled 30 feet under the house through a tiny tunnel to replace our main sewer line that was busted by tree roots, and he seriously injured his leg working in a deep pit they had dug in the front yard to get to the rest of the sewer line that needed to be replaced. He was so committed to getting things fixed up and done right he went to the hospital, they stitched up his leg and he came back to work that same day!!! I’m also so impressed that after realizing they’d accidently totally ruined our lawn they had a lawn care company put down sod! They didn’t have to, they even stipulate in their contract that they’re not responsible for damage to landscaping.
Y’all, we even had to replace the gas line from the meter up to the house because of a leak. Chris and all the guys at AAA Auger really took care of us. By the end of it all, after so much that went wrong and all the time we spent dealing with this company the past few months I’m certain without a doubt there’s no better plumber out there and we will always rely on them for our plumbing needs.

Eugene was our tech– came out on time. Fixed our problem and educated us on how to prevent it from happening again. He was wonderful!!!

I have a 40 year old home and from time to time the plumbing needs to be worked on. The team at AAA Auger is the best. I had a shower problem at 1am last night and called them. A live person answered the phone and scheduled a plumber for 7am that morning. He arrived on time and took care of the situation. He also noticed a issue with my potty and made a suggestion on getting the shut off fixed since it was rusted and would not shut off.
The plumber was in a clean uniform, showed us the bad parts he replaced and I feel was very honest with us in his work. If you need a plumber day or night this is the company to call. I will be using AAA Auger in the future.