Walgreens

I like this Walgreens store because it has plenty of parking, it’s generally pretty clean, and it’s well-​stocked is in the items that I usually need in the first aid section, the cosmetics and skincare sections, and for general drugstore knickknacks. The employees here are also pretty friendly and were really helpful to me in several occasions when I needed help looking for items and well as when I had troubles in the checkout process. The main issue here is that there just aren’t enough employees to help you when you’re looking for help! It sometimes feels like the only two people working here: the pharmacist and the cashier, and it just doesn’t seem right… there must be more than that many people working here to run a store of this size! And on the rare occasion when you do find an employee on the sales floor, you’re not really guaranteed someone who knows the floor map of the store really well and so you really end up being on your own if you’re looking for something that is not name brand and famous. In general however, I’m still a bigger fan of Walgreens than I am of other similar competing drugstores and they do have a pretty good rewards program as well, which I do appreciate. Shopping here requires a small amount of patience on behalf of customers but in the end I do think it’s worth a stop here if you need anything for your general wellness needs.

After watching these pharmacists work, I realized that I should become a pharmacist as well. You dont have to do s***, fat paycheck for standing there walking around, taking over half an hour to apply a goddamn coupon, then taking another half an hour to put the medicine in a bag and hand it to the patient who wasted his full one hour waiting. Sounds like a good life.
You can burn your waiting time by imagining how all the pharmacists at cvs managed to pass their classes and got their degrees. Trust me, it will keep you wondering for hours.

Their phone number literally hangs up on you when you select option 0 «to speak to a pharmacist»…

The pharmacist Jack (as well as Elly and the other pharmacy staff) always take great care of our patients here. I’ve had to come by a few times to pick up bulk meds for our medical practice as well, and they have always been professional and courteous.
You don’t always get that sense of warmth or dedication from retail pharmacies, so 5* for the pharmacy. Not sure I can comment on the retail store.

Wow. I get that pharmacies are faced with being the last line of defense against drug abuse, I do. But I have an ongoing physical issue that required pain management. This Walgreens in its ultimate wisdom has decided my primary care physician is not acceptable for long term pain management. This is an office that works as both an urgent care and primary facility. I understand that at first glance it looks like an urgent care, but with lack of research they have made the decision point blank.
Trust me I would rather not be on anything at all, but when a certified Doctor sees this as the best course of action until further procedures can be done, who are they to play doctor.
If I were showing up with perceptions from different doctors or something like that I would agree it would be very questionable. I would understand the questioning as well as possibly refusing to fill. That to me sounds like someone just trying to score. But from the same Doctor each time does that not sound like long term care and maybe there is something to this. How in the world do you make this arbitrary decision.
Well you can’t fight the system so why try, but at minimum I can let others know how they work. The pharmacist even made it a point that this was for this location only. Again if this was Walgreens has a hole agree or disagree you it would be a corporate mandate. But for it to be a random decision wow.
Either way it is what it is but it was worth letting others now

Pharmacist Jack Wu has great service and was in and out in 5 minutes with my perscription! Happy customer =)

Clinic did not take insurance for flumist, did not even bother to take card or attempt to file for insurance even though the insurance being used is accepted by them. Scam to get money from people, poor business practice and lazy clinic staff. Will never visit this location again.

Walgreens flyer offers a great deal on Oscar Mayer bacon this week. Stopped by THREE times, and each time this store was out of stock. I rarely have that problem at CVS. Very disappointed in this store.

Dear Walgreens,
You know what I find hypocritical? That your employees are instructed to say, «Be well» as you leave the store, yet the tables directly in front of the store have like the majority of the staff blowing SMOKE on you and your kids (NOT cool) as you enter/​exit ALL day long.
It could be that your employees are turning to cigs to cope with how their treated by their managers. I have been in the store countless times and watched managers micromanage and berate employees right in front of customers. I have also seen employees instructed to do ridiculous things, like re-​label and entire wall of products for «better visibility.» The store is CONSTANTLY being moved around like that — just a ton of unnecessary busywork. I guess I would look for any excuse to take a break, too.
Sincerely,
A Customer

Jack Wu (the pharmacist) at this location likes to play doctor and God. If he feels that you do not need the medication your doctor prescribed for you he will not fill it and tell you to go to cvs. When you ask why? he says it’s «his judgement call.»
I have been a customer at Walgreens for over 10 years. I’ve filled every RX prescribed to me here. I even get my flu and pneumonia shots here. I relocated to Irvine CA about 14 months ago, and this is the closest location to my home. I’ve been filling the same prescriptions at this pharmacy since I moved here. I have quite a list of prescriptions as I am not in the best health. I’m in my late 30’s and don’t appear on the outside as if I am very ill but I am. I am also a Caucasian with a shaved head and a full beard. I go to this pharmacy about 5 times a month and I’ve never seen the pharmacy manager (Jack Wu) who apparently has been there for 16 years.
Today, I walked in like any other day to pick up two of my prescriptions. I walked up to the Asian woman at the counter and told her my name and birthday and said I’m here to pick up my prescriptions. (Most of the pharmacy techs here are very rude. I can honestly say that I have never seen anyone smile one time.) She said they are not ready yet and it would be another 15 mins or so. I told her I would wait. 5 mins later I was called up and asked to go to the pharmacist window. Mr Wu told me he would not fill my prescriptions and to go to cvs. I was completely confused and asked why? He said he just would not fill it. there was NO explanation why. I kept asking and he finally said it’s my policy. I asked what policy is he referring to and could I see this policy. He said no I could not. He told me it’s a judgement call on me and he has judged me. I was appalled and outright angry at this point and asked to see a walgreens policy where a pharmacist could, at his discretion, just not fill a customers prescriptions. Did I mention they have been filling this same prescription for 14 months? But today I was not just a name, I was a man with a shaved head and a beard with that name and he looked at me and judged me and decided that filling my prescription was not necessary. I asked him to call my doctor to verify the same prescription he has filled 14 times before, he refused. He refused to give me a reason, to show me the policy he was referring to, to call my doctor, or even to let me use his phone to talk to customer service as they do not have cell signal in the back of their store. I then asked if he would write down that he was refusing to fill my prescription, again I was met with a no. So, I pulled out my phone and started my video to document what he was doing and asked him to repeat himself and he walked away and would not talk to me on camera. Meanwhile, the lady at the front counter started yelling at me and telling me I cannot take pictures in the store. I asked her why? she said it was policy. I asked her where are all of these policies so I can read them? She had to be pulled away by her coworker because she was so upset with my video documenting this and yelling at me to stop. I refused and said I have a right to document what you are doing to me. So on camera I asked again why are you refusing to fill my prescription and deny me my medicine that I need that was prescribed to me by a licensed physician, or call my doctor, or show me this policy? Well I think you can guess what happened… nothing. they ignored me completely and I left. I left the entire walgreens chain today and switched all of my prescriptions to a local pharmacy who treated me like a human being who is sick and suffering and in need of his medicine. So much for treating a loyal customer with ANY respect whatsoever. I was discriminated against by Mr. Wu. I was judged by my age, the color of my skin, or the way I look. That is the ONLY explanation for this. Because before this man looked at me, I filled this same prescription prescribed by the same doctor, 14 TIMES!
I do not recommend anyone to shop at this store for any reason. And if you are a loyal customer like I was, I ask that you switch to a local pharmacy and ban this horrible Walgreens, that is if you want any kind of care from your pharmacist. All you’ll get here is a judge-​mental and completely emotionless Jack Wu. So much for my 85 thousand Balance rewards points. I would not step foot in this place even if they paid me to shop there.
What they don’t know is that I am a multimillionaire who dresses in t-​shirts, shorts and flip flops. I will seriously consider a discrimination lawsuit after consulting my attorney.

Pharmacy workers are extremely rude! Especially the ones working today 4 – 13 at 1030am. The lady taking the prescription and the pharmacists treat the customers terribly!

This is a review specifically on one of their male employees. I have a rewards card and was supposed to get a discount for my transaction. I had it linked to an old zip code that I’d forgotten about so when I entered my current zip code, their system wouldn’t accept it. Instead of starting a new transaction so I can use my discount, this employee tells me that I have been blocked out of their system! What a lazy sleazebag! Why couldn’t he just start a new transaction again?! Well, because it required him to press a couple buttons and that is apparently TOO HARD TO DO. Requires a lot of skills and sweat just to press those buttons, you know.
Jo Williams is a great employee and this is why I previously gave this Walgreens 5 stars. It’s a shame that some of their employees are nothing but LAZY SLEAZEBAGS! There’s always that one rotten apple!

Great location. The staff is efficient and friendly. Store is usually well stocked. The pharmacy is generally a little slow, so be ready to wait.

I found the staff to be helpful and upbeat. I get greeted when I walk in and I see staff organizing shelves and walking around to help customers.
I’m sure they are doing their best to improve based on these reviews, so take all of the past ratings with a grain of salt. I had no problems here and will definitely be back.

Helpful pharmacy staff.

I live around the area, so I come here quite often for whatever I need at the drugstore. I noticed the customer service here has gone down a lot in the last couple of years … I noticed they hire high schoolers a lot more now, maybe that’s why?
No greeting as you walk in, nobody asks you if you need help, and when you do need help, it takes a while just to find someone. On most days, I don’t really care whether someone greets me or not, but I know from my past working experience that most places tell you to greet the customer. I find it most irritating when I want to find a product and no sales associate is to be found on the floor.
The cosmetics department really upsets me, because whoever is working at the cosmetics counter always eyes you. It makes me feel really uncomfortable because they make me feel like I’m a shoplifter! I think they also make you pay for cosmetics at the cosmetics counter.
Other than issues with the customer service, I actually really like coming here because their clearance/​last chance items are REALLY cheap, so look for the orange stickers/​tags! This location usually has a good selection of last chance items, so keep an eye out.

I’ve never gotten prescriptions here but have gone in for over-​the-​counter medicines, various sundries and — okay, I’ll admit it — their Good & Delish brand ice cream. The «Celebrity Apprentice» flavors are especially good (Vanilla Chocolate Magic Swirtle and Maple Macadamia Mash Up).
This Walgreens is always very neat and tidy. Things are easy to find. I prefer this Walgreens to the CVS across the street. Employees seem like they’d rather be anywhere but here though.

I come here mostly to get my drugs. The pharmacy area is fantastic — helpful and courteous. I never wait long for refills.

Last weekend, my husband and I were at Walgreens for the sole purpose of purchasing ice cream — I kid you not. And not just any ‘ol ice cream mind you, but Good & Delish Vanilla Chocolate Magic Swirtle ice cream. If you tuned into last season’s All-​Star Celebrity Apprentice, you will remember that as part of the season finale, Penn Jillette of Penn & Teller and country western singer, Trace Adkins, were instructed to create a new ice cream flavor (to be added to Walgreens’ Good & Delish brand of premium ice cream) along with a promotional video. Even though Penn Jillette ultimately lost the competition, the hubs and I were Team Penn all the way.
A pint of Good & Delish Vanilla Chocolate Magic Swirtle set us back $ 3.79 (talk about highway robbery). Despite that, some of the proceeds go to Opportunity Village, so at least we’re giving back to the community while eating overpriced ice cream.
At the end of the day, I prefer my local CVS for all my drugstore needs. However, Walgreens has a larger inventory of convenience foods, candy, and souvenirs. Need a «Irvine, CA» t-​shirt? Go to Walgreens. Plus, Walgreens is the nation’s largest drugstore chain, so they’re obviously doing something right.

Ive only been in this store maybe twice… I went in last week to pick up an order from the photo department.
I waited quite a bit for someone to help me, and the girl who did end up helping me had a pretty poor attitude.
I think I will choose another store in the future.