Citibank

Irvine, United States

3.1

Closed now

11 reviews

Contacts

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Telephone:
+1 949-398-0204
Website:
www.citi.com
Address:
5511 Alton Pkwy, Irvine, CA, 92618
Nearby public transportation stops & stations:
2.7 miOCTA
2.7 miMichelson - Harvard
2.8 miTustin
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Today

Today 10:00 am – 5:00 pm
Closed now
Local time (Irvine) 09:36 Wednesday, 25 June 2025

Business hours

Monday 10:00 am – 5:00 pm
Tuesday 10:00 am – 5:00 pm
Wednesday 10:00 am – 5:00 pm
Thursday 10:00 am – 5:00 pm
Friday 10:00 am – 5:00 pm
Saturday 10:00 am – 2:00 pm
Sunday –

Description

Specialties

Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals and small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM’s, online banking and mobile and tablet banking.

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11 reviews of Citibank

No registration required
Place rating: 1
Irvine, CA
They were not knowledgeable of their products. The manager was looking up the product as we were sitting there then handed me off to another associate. Then she didn’t help at all and kept telling us the minimum for the product was $ 500 but kept insisting we had to do $ 1000 minimum. When I pulled up the product I was looking for on my phone she refused to acknowledge that product existed. On top of that the bank manager had the blinds open so personal info could be stolen, I had to request it be closed, and the associate talked very loudly, again disregarding personal security. Horrible.
Place rating: 5
Rancho Santa Margarita, CA
This Citibank Branch by far is the best in the OC area. Everyone is friendly, professional and very helpful. The branch manager Zakir Syed is awesome! Very professional, but at the same time very down to earth. He makes you fee like part of the branch family when you speak to him. He will go the extra mile to make sure you’re taken care of. I will recommend anyone who’s thinking about opening an account with Citibank to go down to this branch and speak with Zakir. You won’t regret it. I would give this branch more stars if i could. Thank you Zakir and everyone else at this branch.
Place rating: 1
Las Vegas, NV
I had been a corporate customer of Citibank for over 20 years. transacting substantial funds thru the Newport Beach CA branch. They closed that branch down in 2012 and I was blindly transferred to the Alton Pkwy, Irvine CA branch.
Since then, they have gone thru multiple managers, there is no customer service attitude, and I finally had it when they bounced an 18 $ check of mine and charged me $ 35 for the service! and the current manager wouldn’t waive it.
So, I’m now at Chase Bank, have moved substantial funds over, have several relationship managers who are great (and on the ball constantly), they seem to truly care and see the big picture.
Citibank corporate– I hope you read this — you’re in desperate need of re-​tooling the consumer banking end of your business.
Fellow consumers be wary!
Jim
Place rating: 1
Irvine, CA
My local branch in Woodbury closed, so my business acct was sent to this branch. I’ve had nothing but trouble cashing checks here since the transfer. Mehdi Milano is rude! He gives me a hard time about cashing checks every time! He tells me that I need to go to the bank that issued the check, instead of cashing it through my business acct. Why would I do that if the checks are written to my business??? Needless to say, I most likely will do business with another bank.
Place rating: 1
Irvine, CA
Sent marketing mail and emails offering credit card then lure people into applying the cards. Given application number that is not working and let people hold on the phone without answering. Simply terrible. Will never deal with this bank.
Place rating: 5
Orange County, CA
Thank you to this Citibank branch for updating their business hours and information on Unilocal.It’s greatly appreciated when businesses take the time to review and monitor feedback and tips that Unilocalers leave online. Kudos!
Place rating: 1
Irvine, CA
This branch should learn to update their business hours on Unilocal.Nothing more frustrating then driving several miles to this location to deposit a check into someones account only to find it closed. Seriously? Time is money!
Place rating: 5
Irvine, CA
Went into this branch wanting to make a change to my checking account. I had visited other Citibanks previously and they said that in order to open a free student checking account I would have to show them a student transcript. I thought this was ridiculous. I went into this branch and all I had to do was show them my student ID and they were able to help me right away. A few weeks after I had made a visit to the branch I received a polite and thoughtful thank you note in the mail from one of the tellers that had helped me. I believe his name was Austin Kim. This really made me feel valued as a customer. Excellent customer service.
Place rating: 4
Fresno, CA
I’ve been to all the Citibanks in Irvine many, many times in the last several years This location is the newest of the three, so far. Recently had to conduct a lengthy transaction, and I did like the patience and professionalism of Mr. Austin Kim. He was dressed as a young man who is a banker should, positive and professional demeanor, and also liked that he was formal is calling me, Ms. …. I do appreciate the formal usage of English. Good job, and good smooth transaction.
Place rating: 5
Costa Mesa, CA
I use this citibank for all my banking needs, but mostly just making deposits and withdrawals. I have to say that the tellers at this bank are some of the friendliest and most welcoming that I’ve ever had the pleasure of dealing with. Every time I stop in to make a transaction at the teller window I am greeted with a big smile and asked how my day is going. There is typically no waiting time and I have yet to see a line. The tellers always make me leave feeling good. Keep up the great work!
Place rating: 5
Irvine, CA
I have nothing but good things to say about this bank. I was lured here by a promotion that they offered during the grand opening about eight months ago. I have visited the branch many times since then, and every single time I leave the branch a happy customer. I was greeted every time, from the tellers (Barbara and Maryam) to the financial consultant to the manager. Seng Lee, the financial consultant, works exceptionally hard FOR the customers. He is knowledgeable, friendly, helpful, patient, definitely goes the extra mile to work things out for the customers. Kudos to Tom, the manager, for a great team!