Terminix

I called with an ant problem and to set up regular service in my new place. I felt they charged to much for the initial visit so the guy ended up giving me a huge discount to have my business. I told him I would only do it if they could come out asap due to ants. That was yesterday morning. He told me they would be out the next day. Someone called me last night and said they couldn’t come. I was upset and told him that they should have let me know earlier so I had a chance to get another company and told him about my conversation with their main office. He said he would make sure someone came out. I just got called again by a rude man that said they can’t come out. So frustrating and totally unnecessary.

I scheduled an appointment for an inspection and in home quote to take place on a Saturday 5 – 7 time block. The inspector (Brandon) called at 615 but I didn’t hear the phone ring. He left a voicemail saying «I was calling to let you know I am on my way and to make sure you’re home. Since you didn’t answer you will need to reschedule an appointment for Monday.» I called the 800number Sunday morning to re-​schedule the appt. The operator was very brief, short and seemed bothered that I was calling. Not at all what I would expect from someone that I might hire to perform a job that will potentially cost a couple thousand dollars. I rescheduled for Monday 5−7pm. By 730, I still hadn’t heard anything so called the 800number to see what was going on. The woman answering started off with «what can I do?» I explained the situation. She said my appointment was set for Sunday (the day of which I made the appointment). I told her I was home all evening after 4 and even at that time I never received a call or visit. «I don’t know how this was overlooked. Do you want to reschedule or not?» I’ll be taking my business elsewhere to someone who treats potential customers a little more courteous. For other peoples benefit, I hope Terminixs’ employees attitude and unreliability isn’t any indication of the service you will receive!

What a joke this company doesn’t know if they even address VOLES. one minute they do but no one calls or shows up, so I call them back again and say hey remember me? I waiting on the call from your pest control guy! and in the next breath they don’t know squat about VOLES. Kill them yourself it may be easier than waiting on these clowns.