Mid-City Custom Pools

***Nightmare to work with. They completely redid our pool a a few years ago and we have to have it done again due to their poor work. The tiles are falling off as well as the coping is cracked and the entire cool deck has enormous gaps and cracks around the whole pool. They have done ZERO to repair the damage they caused. Please do yourself a favor and use another company.

STAY AWAY! IF YOU DO BUSINESS WITH THEM, HIRE A LAWYER TO SORT THROUGH THEIR 10 PAGE CONTRACT THAT IS TOTALLY ONE SIDED… READ BELOW…
(please note there are 2 more 1-​star reviews by infrequent Unilocal users that highlight similar management issues. These other reviews are not factored into this company’s star rating)
These people are unethical! After working with their designer for a few months fine tuning a pool design, then getting a final quotation for the final design and signing a 10+ page contract and giving them a large deposit check… they came back a week later and said there was a «general price increase» and wanted more money! They said they forgot to add the general price increase to the quote and contract. The GM, Ross, blamed the sales guy, Laine. Ross said he was able to overrule the sales guy, after the fact, since he personally had not signed the contract himself??? I asked why was all this not reviewed before I signed since everyone knew that I was coming in to sign the pool contract that day? He had no answer.
I gave them 5 days to reconsider their unethical «shake-​down» tactics. Ross the GM did not offer any resolution. In fact, he defended his actions. He said the 10 page contract gives them the right to increase prices and to stop work at any time within 90 days for any reason… and unilaterally deduct the value of the unfinished work!!! WOW!!!
He was not getting any closer to resolving this matter with statements like that. I told him I would share my experience on social media. He was angry! I said nothing to be angry about if you treat your customers fairly in the first place!!! I prefer to do business with people I can trust. I said I am good with a «handshake» normally… but weasel words, 10 page contracts, one sided actions, after the-​fact-​price increases???
…THESE PEOPLE ARE UNETHICAL… CROOKS…SHAKE DOWN ARTISTS… Everybody makes a mistake from time to time. Once brought to their attention they failed to resolve it! That is why it is a 1-​star review. That is what demonstrates their lack of business ethics. This review is not blind-​siding them. I called them 5 times to try to resolve this in a professional way. I gave them plenty of time to resolve the attempted shake-​down.
All they had to do was say sorry for the confusion and they will proceed with the project as they quoted and were under contract to do! All would have been OK. Ross would not do this… even though it was the right thing to do. YOU HAVE BEEN WARNED!

Our pool was finally completed at the end of April. The good news is that it is beautiful! For that, I would give Mid-​City Custom Pools 5 Stars. For the horrible seven months to get it done, I would give 1 Star. So I think 3 Stars is fair.
I want to be very clear that we adore Josh Lee, our design consultant, and sales person. He is a fantastic young man. He was 100% professional through it all.
Another hard worker is Mark Andrews. Once he was officially in charge of our project he worked diligently to make everything right.
The general manager, Ross Woerner stepped in to work on our project in late March or early April. He worked with Mark, and together they saved the project. Had it not been for them we likely would have ended up in court before it was finished.
There was a construction manager assigned to the project for the first 5 or 6 months. I’m not sure if he got fired or quit during our build. I’m also not sure if he contributed to the overall bad quality issues we were originally dealing with. I do know that he wasn’t responsible for the horrendous experiences I had with the owner, Don Pierce. Dealing with Don was the worst experience I have ever had when it comes to paying someone to do work for us. Before dealing with Don, I have never had to walk out of a meeting in tears due to outright disrespect and utter disregard for what we were going through. I could not see eye-​to-​eye on anything with Don Pierce, and I’m certain he feels the same about me.
Because of my husband’s constant attention to the whole process and his attention to details we have a beautiful backyard now. Every day he was communicating with someone at MCCP about something.
Back to the result… It truly is a beautiful pool, covered patio, and fire pit. We have not had one bit of trouble with is since it was completed. It is an oasis in our backyard. The pictures will speak for themselves.
You could chalk our experience up to a collection of bad things happening to good people and make your decision to use them solely on the final result, and that may be fair. I know there are upstanding people at Mid-​City Custom Pools that care for their customers and deserve to make a good living. If they aren’t selling and building then, they aren’t getting paid. Sometimes it’s the leadership that gets in the way of everyone else trying to do the right things.
Again, focus on the final pictures and know going into it that if you do go with them, you may need to be directly involved in the project details from day one. You may decide that the cost of the pool will make it worth an investment of your time to be more attentive or it may not.
The third tip I posted on 2÷21÷2015: Mid City Custom Pools has yet to complete our pool. It has now been drained 4 times so that MCCP could try to find and fix the water loss problem. We had to hire our own leak detection company to discover 7 leaky fittings. The pool has been partially re-​plastered once and then completely re-​plastered again. The pool still leaks and the most recent plaster job is horrendous! See pics. Contact me to come by and see for yourself. Pool project began on Sept 24, 2014. That is 5 months!
The second tip I posted on 2÷4÷2015: Do your homework and research. Reviews should be unsolicited. Check the sources and personal connections. Five months in and we’re still trying to get our pool done. We’re losing hundreds of gallons of water daily. After leak (s) are found, we then have to have all plaster removed and redone. Not looking forward to that mess and more time on this.
The first tip I posted on 12/​19/​2014: Do not use Mid City Custom Pools! A full review pending completion of our pool — if that ever happens.

Wow! Our expectations were super exceeded. We got quotes from many local pool companies and went with Mid Cities because our salesman, Dave, had a genuine and trustworthy vibe. We built an outdoor kitchen, large pavilion, pool and hot tub. They were great to work with. Project manager, Eugene, was on top of everything. They beat their timeline and everything is absolutely beautiful. Mid Coties is a great team.

Don and Tina at Mid City Custom Pools are the best pool people ever to deal with. Our pool was dug on May 7^th and we were swimming on June 2^nd! They EXCEEDED every promise and every due date. In other words — under promised and over delivered. Also, any repair work in the last 10 years has been done to perfection by Mark. We are so happy with every phone call, repair, and transaction with Mid-​City Pools. Forever a happy customer!