I purchased a box for the of amount $ 6.00 two weeks ago. I would like to exchange it with a smaller box today. The bold big heavy guy said we could get $ 2.84 coz I used coupon when we purchased it. I didn’t use coupon, i used my reward. I just wanted to exchange with the smaller one. However, they have a weird rule that we can’t exchange anything if we use our reward. I’m very disappointed with STAPLES, n I will go to OFFICEDEPOT in the future instead.
Anastasia L.
Place rating: 1 Honolulu, HI
I ordered 10 letter size papers to be printed and cut to a square. The outline was already provided by me. They just charged me $ 8 to cut. Not print but only cut!!! Insane! Note to self, stick to Kinkos! It’s free there. I can’t believe I just paid $ 8 for someone to cut f’n paper for me. Ridickkkk!!!
Audrey H.
Place rating: 3 Huntington Beach, CA
I’d like to start with Dustin in the copy center. He was efficient, pleasant and gave great customer service while there was a line of 4 people who needed his help. He was juggling multiple needs of customers extremely well and was so gracious as he was doing it. The only problem I saw was with management. Someone came out of the back office at least 2 times and saw everyone waiting. He didn’t acknowledge us at all or ask if he could help. Three people walked by without acknowledging the customers. I am a customer service trainer. Dustin did amazing, the others did not.
Jeff G.
Place rating: 5 Huntington Beach, CA
Angel is the best in the printing department. What a great employee to have. I only let her do my printing because I know its right. The manager of the store is great also, he always remembers my name.
Jade N.
Place rating: 3 Westminster, CA
The staff here are pretty nice. For the most part they seem to know their stuff(paper weight, extra charges that may come up, etc.). I usually only swing by here whenever Staples has a «freebie» offer(free postcards, business cards, holiday cards, etc.) and they always honor it. I’ve never had any troubles with their Copy & Print center. :) Because of the location though, be aware that your orders may take a while to come in(up to 10 days, sometimes) unless it’s an «instant» order(business cards, usually). I can’t say for certain, but from the templates that they have on their website, they may be outsourcing to Vistaprint? I use Vistaprint a lot and their templates are exactly the same. But hey, at the price of FREE and no shipping fees involved(for in-store pick up), I’m down. All in all, I’ve had no problems with the Copy & Print Center at this location. :)