Joann Fabrics

Every time I go here I always feel as though they are just waiting to go out of business. Employees are not very helpful but do answer your questions when/​if you can track them down. Just a tip, I bought 8 balls of yarn and was told they didn’t have any bags big enough (the bag they had held 2 balls) so I had to hand carry my items.

This post is about one particular employee at the fabric cutting section.
My boyfriend and I aren’t crafty people and have never gotten fabric before from Joanns. All we wanted was two separate pieces of one fabric not knowing that was against store policy. After you said that, we never pestered or insinuated that we wanted you to «break store policy». So I’m sorry if we didn’t understand what you meant my «custom cut» when we were trying to get some fabric. Further, when we are saying we don’t understand what you meant by custom cut, don’t proceed to laugh at us and look at the person standing in line behind us to join in on your laughter. Mocking or acting as if we are idiots is not a way to treat a customer. That is rude, inconsiderate, and I will never shop here again. The only person who was nice to us in this store today was the man checking us out. At least you have one sweet employee.

if i can give this place –5 stars i would.
bad customer service making you feel like you need them.

*My review is based in a one time experience, returning an item*
I know I did not purchase anything today but oh please get over the fact that I’m returning a $ 5 item. No, I didn’t need anything else. Please give me my money back. Thank you. Oh, you do not want to say good bye or have a good day? Well I will say it anyway, because I am polite and educated person.

The 1-​Star is because the store was big. Who’s the manager on this night ¹¹⁄₁₇ 5pm! Have questions? Too bad! This place is understaffed so you have to take a number at the cutting table because she is the only one who’s around. Waited for 30 min for my number to be called just to ask a simple question which poor lady didn’t know the answer to. Anyway she paged people repeatedly another 20 min later still no one came to help answer my question. terrible service

Nothing here actually. I tried to find some belts for my wedding but the stuff they had in store were very basic. If u are not picky and doing your crappy project and just want to get over it, this is the store u can come

I’ve been here many times and the service is always the same. The people who work in the back area, mainly cutting fabric and restocking shelves, are incredibly rude. They get irritated when you ask them questions and have an alarmingly rude tone when talking with customers. I was in the store a couple of days ago and overheard a new employee being trained and the lady training him was being extremely rude to the customers and then telling him that’s how you have to be. At least now it makes sense why the employees act that way, because that’s how they’re trained. I craft every now and then and am not an expert, so I usually have a couple questions when going into the store. I hate going to this store because I know if I ask a question I’m going to get a rude response, or feel like I’m a burden taking the employee away from whatever it was they were doing. I want my crafting and shopping experience to be fun, which is why I try to avoid this store when I can.
On a positive note, last time I went the cashier at the front was very nice and it was a pleasant surprise. He was able to give me some great ideas about the craft I was attempting to make.

The grandmas here are nice.
I’ve been coming here for years, for both personal and school projects, and I only keep coming back because it’s the closest craft store. Everything is always semi-​organized — nothing is always in place.
I just went here today and had the worst experience. I went looking for yarn and found some, but the ones I wanted were all tangled and without a tag but the colors were awesome. I brought then up to the register, being helped by Venomous Veronica, and I asked if I could get a discount since the yarn was all a mess and without tags. She told me, «no we don’t give discounts because there’s no way of proving that’s the way it’s been found.» Implying that, I’m a liar and that I made a mess of their yarn to try and haggle a bargain. So, I responded, «no. I actually dug and untangled this yarn out because your store is a mess — such a mess, it’s actually really unorganized.» She remained quiet.
I just kept my wallet handy to pay but then as she kept scanning more yarn the price turned out to be a little pricier than what I had expected. She then gestured towards the one without tags and told me me, «take out the ones you are unsure about.» Implying that the messy yarns that were without tags I was «unsure» about. I then told her, «actually you’re wrong, I’m not unsure about those ones, those were actually the first ones I found and the first ones I wanted.»
Needless to say she was just an accusing haggard woman. I left with no yarn. I don’t like her and I wasn’t going to give her any of my business. Instead I gave her a waste of time that she will never get back — and I’m okay with that.
P. S. Veronica, if you end up reading this I didn’t make a mess of the yarns I wanted. I rolled them up nicely to bring them to the register. Actually, one of the nice ladies working behind the fabric table was very helpful and I’m sure she would vouch for me that those yarns were in a very messy condition.
P. P. S. I will keep shopping here — I won’t be a person to drive out of my way for a fabric store — I will just go for the products and not for the service, friendly vibes, or even for a fun outing.

I like shopping at this location. The people working there are friendly and courteous. I can find most things that I need in this store and they always seem to be running a sale or have plenty of coupons to use. I’m not a coupon-​clipper, but I can pick up their weekly specials on my way into the store.
I also think they have a good selection of products and every time I’m in the store, I get an idea for something else to make or sew.

I only come here to buy yarn as they have a much larger selection at this location versus the Golden West location. More Lion Brand in more colors FTW! I’ve purchased fabric for a costume here once and didn’t have any issues with measurement or anything like that. Never had any issues with the staff. I know I’ll come back to buy more yarn, especially since they have coupons every week.

Make sure to measure your own fabric, they usually cut it short. And they accuse you of lying about it (at least the manager)! How rude — exact quote was «Well i find that hard to believe». Apparently they think they are perfect and free of human error. Also ask them to CUT the fabric, not just SNIP & RIP lazily. That destroys the fabric!
Another funny thing, the employees were talking to each other about what a problem this other customer was and how they were surprised to not have received negative online reviews from them yet – ironic, I guess they are used to customer complaints.

I don’t sew. I don’t scrap book. I don’t embroidery. I don’t stencil geese on my kitchen walls. I am not what you would call a crafty girl. But I live close to Joannes, and it’s nice to know that when the kids need a glitter marker for a school project, or we need to grab team t-​shirts and design them for a 5K run — everything we need is here. (Hooray for iron on designs… I don’t iron. But I CAN stick a patch onto a shirt.)
If you are the total opposite of me — you will be delighted with the aisles of fabric, glues, paints, things I have no idea what they are… that bedazzle and doo-​dad your world to your hearts content.

I’ve been here twice in as many weeks and I can honestly say I will drive further to Michaels from now on to avoid it. The store is always dirty and disheveled, and the employess kinda snarky. The last time I was here it was in the high 80’s and the air wasnt on inside (even the employees, the 2 on shift, were complaining about that). And while both times I have been here I had to wait in a line consisting of longer than 10 people, there were only 2 employees in the entire store (confirmed by the only cashier). The management here needs to get their heads out of their a$$e$ and schedule more employees. By the time I finished checking out it seemed as if the ever-​growing line was ready to riot.