Pet Paradise

My dogs Kato and Zeus love this place ! They always have a great time staying here and the people that work here are great! I’ve never had a problem with them staying here. Will definitely come back !

This is our second time boarding @ this location. I am very disappointed with this boarding facility. Both times my dogs have came home with the wrong collars/​leashes on! My doxie mix has a harness because she has a collapsing trachea and she had one of my other dogs collars on so she was gasping when they brought her out =(Also all of my dogs always come home and they drink bowls and bowls of water. They are very dehydrated when they come home, so im not sure how much water they are giving them. And I called to check on one of my dogs because she gets very nervous when I leave her they hurried me off the phone like they didn’t want to talk to me. The last time I bought a med size bag of food for two nights and barley gotten any food back. This time I pre measured all of my dogs food and didn’t get ANY FOOD back! So they are either feeding them way too much or giving my food to another dog! Because I should have plenty of food left over I know my dogs hardly eat when they are boarding, and I premeasured way more than they should’ve had and I made them a feeding list. Also I brought a bag treats with only maybe two treats left in the bag. Also I noticed on their website and found they had a new rewards program that NO ONE seemed to mention to me! And the blonde lady at the front desk which I think is the mgr never seems happy. So we will not be back at this location.=(My pets deserve better care!

I have 3 dogs that have stayed at Pet Paradise multiple times. I admit that I’m a bit overprotective of my dogs and the staff at Pet Paradise has always been very attentive to my 3 friends needs. Sarah T. (Pet Paradise manager) has always been extremely helpful working with me to feel very comfortable leaving my dogs with her for a stay. And best of all… my dogs love their trips to PP

I am definitely NOT happy with my choice to leave my dogs here. I left my two dogs here for 4 days while I was out of town. When I went to put my Jack Russell in the car I noticed he was covered in diarrhea. We took him back inside and they wiped off his paws and sent us on our way. After E-​mailing corporate, we got a phone call saying «Accidents happen. He got excited when I came time to leave and he stepped in his feces.» So if that’s the case, the workers noticed this happen and chose to not clean him up or mention it to us to begin with. They did not seem to care that we were unhappy with their company. I would strongly advise anyone against leaving their animas in the care of pet paradise as I am definitely NOT confident in the care my pets received while here.

I took my dog scarlett there today and I was impressed by how much the people there wanted to please me and my dog. When we came in they took treats and tried to lure from my side (she is shy). I had many accommodations that I had to tell them about and they followed them. Then I didn’t make an appointment but I asked to have a tour and they did it right then and there. When I came back for her, my dog was excited to see me and the groomer did a nice job grooming her. She was so tired that when I got her home all she wanted to do was eat her dinner and go to sleep. I will definitely take her back again and again

Let me preface my review. I’m probably an overly attached, spoil your dog kind of pet owner. I have 2 male dogs, an 8 mo Weimaraner and a beagle mix that is probably a little over 1 year old (he was a stray that followed us home on a walk so we’re not sure exactly). My wife and I walk our dogs 2 times a day for 30 minutes each and we visit the dog park every Saturday for a little over an hour. We also crate train our dogs and they find themselves in the crate nearly 9 – 10 hours daily while we are at work.
I say all of this to let you decide if i’m a normal reviewer or some crazy cat lady or somewhere in between.
We decided to try out this place based on their location and the positive reviews I saw here and elsewhere. On your first visit, you will be given a free day of day care as a trial to allow the employees to gauge the temperament of the dogs. Our plan, if we liked the place was to book for the next weekend so that we could attend my wife’s Christmas party.
This morning, my wife and I took our dogs over to stay the day in day care — a term that I find a bit deceiving. My idea of a day care was one in which the dogs would have free rein to play, supervised, as they wanted with the other dogs there for the same thing and with some of the boarders in their care. In reality, the dogs were given an inside dog run and were, as it was told to me, let out for 5 – 6 20 minute play sessions during their 11 hour stay. The rest of the time consisted of being confined to the pen.
Upon picking my dogs up, I noticed that the Weimar was wet under his chin but assumed it might have been from outside play, When I put them in the car I quickly learned that it was urine. In fact, both dogs were wet with urine — or I should say a liquid that smelled strongly of urine. Had i realized the $ 20 ‘go home bath’ was more of a necessity rather than an option, I probably would have opted for it.
The other major issue with this place is that the facility is not at all like it is pictured. the bone shaped pool is under renovation and was not open and there didn’t seem to be many toys or features in their yard for the dogs to play in and around.
The only positives of this place that I can see are 1. they check vaccinations 2. they do not allow outside fabrics and 3. they require a temperament test.
Suffice it to say, my wife and I will not be booking with them in the future. If this was their attempt to impress and show us the merits of the facility and their care, it fell staggeringly short of satisfactory.

Finally a pet boarder I can trust! My girl LOVES it there. So far, so great and we’ve been using them for almost a year now… at least 10 times or so. After having some bad experiences with another boarder, PET PARADISE is the best. She has never come home injured, or sick and the facility is very clean. They take her out at least 4 times a day and they learn and know your pet’s personality. The staff is the best here. My dog Buffy loves them. I have gotten a go-​home bath for her, but never groomed her there yet. But when she gets a bath at Pet Paradise, she is softer, fluffier and prettier than with her regular groomer. I hope they keep up the great work there.

We have boarded our two dogs at Pet Paradise (Will Clayton) while we were away on two cruises over the last couple years. Our cockapoo is a senior (now 15 ½ years old) and our mini dachsund is a couple years old. Both dogs seemed to do great during their stay at PP. I appreciated the fact that we could have them boarded together, to keep each other company. I am looking forward to the next vacation we take and will not hesitate to board our dogs at PP again!

Always a great experience with Ruffles here. The staff is so helpful and reliable! I had to schedule an early arrival to bring my dog. So reassuring that their staff is always there when I make a early/​late reservation.

I used to love Jessica’s work on my poodle– mix… I took Bella this last time and she looked horrible! Her cut wasn’t even and it did not look like Jessica’s work! They clipped her ear and said that she had a skin tag under a mat that they had to cut out… I got home and looked at it and there was a chunk taken out of her ear, there was no way it was a skin tag because there wouldn’t be a chunk missing like that.
They had warned me about the cut on the ear when they called me so I was prepared for that. when I got her home I also noticed a cut on the back of her leg… Either they let someone else practice on my dog without letting me know or Jessica did a horrible job. I will never go back.

I take my miniature Schnauzer Mozart to get groomed here by Jessica. All I can say is that Jessica is the BEST GROOMER that Mozart and I have ever worked with! She is an expert at precise fur trimming and my dog has honestly never looked so good! He was so happy and perky when he left too, it’s like he knew how handsome he looked!
Sometimes when you go to a groomer you will see blunt lines in the dog’s fur or other weird things, not here and not with Jessica! She is the only person I will have groom my dog from here on out, I highly recommend her and I recommend Pet Paradise — Humble@ Will Clayton. Prices are very reasonable, too.

Our 4 dogs received great care while we were gone. We were impressed with their genuine interest in our furry kids. We had a web cam on the dogs and it was so nice to be able to check in on them whenever we wanted. Very impressive facility. We will be back.

We love to board our C&C here at Pet Paradise! It is easy check in and check out. Close to the airport, great for frequent travelers like us. Staff are super nice, friendly and answered to all of our questions.

My dog Kemah has been going to Pet Paradise (Will Clayton location) for about 3 years now. We absolutely love it! The staff is great, friendly and caring. Is well managed and always impeccable clean. Kemah enjoys been in daycare and I don’t worry when I board him because I know he is happy.

My family and I love Pet Paradise. We were ale to use this convenient location on Will Clayton when taking long day trips. Our high energy dog loved the extra playtime he received at Doggy Daycare. It’s a no brainer for us when we need to leave him somewhere while we are away for the day or several days.

I love this place. The staff is always friendly and consistent. I like it that my dog looks forward to coming and that lets me know that he’s not being mistreated. This facility is always clean and full of treats for humans and animals. I would recommend Pet Paradise to any animal lover

My dog stayed here for 5 days and I wasn’t impressed with this place. I don’t know how she was treated since I didn’t include the webcam in my package. What I can tell you though, I had made reservations (I did it online) a month in advance knowing they would be busy for the holidays and almost didn’t get in bc they couldn’t find my reservation. Then the lady asks me, «do you have treats for her?» and I told her no, but I bought her a bone I would like for her to have. Well, she never got it, the bone was still in its original package when I picked her up. They couldn’t do the only thing I asked them to do! Last but not least, I opted for a Basic bath ($ 30) and it looked like they bathed her and just let her air dry. My poor baby! Petsmart does a better job and for less, it includes a brushing too. Needless to say, I’m looking for a new place to board her.

Don’t even know where to start! I thought this would be a good location since I was flying out at 6am and coming back at 11:30pm. WRONG! I arrived at 4am to drop of my dog, yes i had a «reservation». Not a person in sight. There was a car but after an hour of banging on the door and calling non-​stop i realized I was going to miss my flight. Long story short it was a holiday weekend and by the end of it I had been quoted a little over $ 1000 fixing all the problem Pet Paradise on Will Clayton caused me.
To make it worse I had to wait untill 7 for their normal business hours so I could drop off my dog. I was obviously really nervous about leaving him there so I asked the lady to show me where he was staying. The facilities are very nice and clean so I figured everything would get figured out when the manager came in later.
I spent 7 hrs in the airport waiting on the next flight and waiting on the manager to call. THE MANAGER NEVER CALLED! I called twice during my trip but she was never there?!? They knew they messed up and were to scared to face their mistakes. After my week vacation I showed up to pick up my dog and they tried to charge me over $ 200 for his stay.
I told the guy in the lobby that if the manager wanted me to pay then she could call me. Still no call.
I would never ever go back to this location again. It’s not so much the money I had to spend as the fact that I lost a whole day of my vacation. Never Every go here! They do not care about you and how will you feel if you MISS YOUR FLIGHT!

My job has ramped up to include a lot more time away from home and on the road; and it is always hard to find anyone I can trust to take care of my two dogs. I have tried every option available and used a number of dog boarders in Houston over the last three years. Pet Paradise (formerly Airport Pet Parks) has always been GREAT! and my two return home with me after a trip in excellent shape, happy, and well cared for. The place is brand new, very spacious and well fenced, spotless clean, and seems to be staffed by a bunch of people who really care about the well being of the pets in their care.
I highly recommend these guys over every other (of say fifteen places I have tried) in the Houston area over the past four years. The manager Randa is really excellent to work with and his a great asset to this nice boarding facility. Boarding two pets for ten days a month can get expensive so I will take advantage of their parking arrangement/​deals in the future. IAH has two Pet Paradises and this one is the first right as you exit 59 headed to the airport, right next to the Jack in the Box.

Foxy my Pomeranian came back spoiled rotten. If he could speak he would give it 10 stars. First of all this doggy hotel/​resort (no doggy jail) is open ²⁴⁄₇ 365 days a year. It’s about 7 minutes from the airport. They always have people working there so if you need to go off hours just call during regular operating hours and make appt. and they’ll be up front for drop offs or pickups without add’l charge any hour. This is great especially if going out of town on holidays or weekends because you don’t have to leave your furry friend extra days (a lot of boarding places have no Sunday or Holiday pickups).
Foxy was treated like royalty!!! We got him a coach indoor run (he won’t use a doggy door. He got upgraded to the business class run because it was available. Plus first night free 1^st time. Foxy was also played with every 2 hours by staff. They even let him do doggy day camp for free ½ day each day. They sent me live video and picture via my i phone no charge. They have doggy room service with about a dozen items such as doggy jerky, frosty paws ice cream, steamed vegetables etc. Each dog gets to go potty and run free in grassy runs and play frisbee, catch and tons of hugs. Their is also a dog bone shaped pool but is only good on sunny dry days. If it rains it gets muddy (the only negative feature about this place). They really spoil your pet!!! Foxy came home after 12 days so excited and expecting constant hugs etc. Upon picking him up we also received a free framed picture of him. They also watched are 2 peach faced lutino lovebirds. Got lucky with the free upgrade (one of the staff said they had it available so we’ll give it to you. Check out their website they offer so much, much more. We just did the basic.