Voss Road Animal Clinic

If you love your pets as much as we do and you want the best doctor you can get, Dr. Tharp is the one. He is very competent, compasionate, and reponsive to us.

I have taken animals here for years and its hit and miss with the staff, over work or under paid I judge. Doctors are good vets, but they want $$$$$ more that the care of animals to pay for the expansion of the place a few years ago, I judge. Been on HOLD for ten minutes now waiting for a simple question about old paper work for one of my animals. YOu guys need to wake up …

I love Voss Road Animal Clinic. I have been going to them for over five years. Their doctors are very thorough and experienced and take the time to get to know your pet. They don’t try to rush you out the door and listen to all of your concerns. Dr. Tharp is an amazing Vet!

I always have a good experience here. I have been taking my cat here since she was about 1 and she is 8 now. I have never had a problem and I find the front office staff to be really nice and helpful all the time. I bring my cat in for yearly check ups and they have treated her for different things. The Vets are great. I have her bathed and they have never sedated her. They cut her nails and keep her until I can pick her up and she is always happy when I get her.

I will never set foot in this place again. I have been going to Dr Tharp since I was a child. Several years ago, my cat was diagnosed with epilepsy. He had to take medication twice a day to control his seizures. I had no trouble refilling his scrips until the past couple years, when I was required to bring him into Voss Road once a year for blood testing.
I would only get a month’s notice and was told I couldn’t refill scrips until my cat saw the vet. This made it very difficult to keep up with his refills. There were a few times he went days without medication because they refused to refill it and I couldn’t always afford the visit on short notice. They wouldn’t work out any payment plans with me. I had to watch him have seizures knowing there was nothing I could do.
This happened again a few weeks ago. I took him in to be seen on a Saturday first come first serve, but they were already closed. I called the office and left a message with Dr Tharp advising him my cat is having seizures and I am incredibly worried… wondered if he could make an exception and call scrip in for me.
Well, I never received a call back and sadly, my cat died the following day while having a seizure. To add insult to injury, when I contacted the vet to find out cremation options, not once did they offer condolences. But, they certainly made it clear that I had to pay them $ 180 up front. They reiterated this when I walked in the door, puffy eyed with tears rolling down my face. They also said they would tell Dr Tharp my cat passed. I was shocked that he never called me. I appreciate the sympathy.
Two weeks later, I don’t have his ashes. I call them and they claim they had tried calling me and CANNOT FIND HIS ASHES. Really? I am livid.
Long story short, this place is all about money. They don’t care about the welfare of your pet, they are rude and inconsiderate. I am very disappointed and after sitting on hold for twenty minutes while they try to locate my cat’s ashes, only to be told they still can’t find them, I am beyond frustrated. I don’t see how this happens and how they can justify any of their actions.
I wish I had never gone to this vet to treat my sweet cat. He deserved way better than this. Had I gone elsewhere, he would probably still be alive now.

Super expensive and not worth spending your money on this place. My pet will go somewhere else. I don’t think she will mind

My first visit and the one that encouraged me to transfer my business here was with a front desk staff of a man and woman who were very helpful. My last two experiences with the front desk employees has been awful. The two sour awful women were unhelpful, disorganized and exceptionally rude. Of course, I am of the opinion that a store front business should offer a smile, acknowledgement of the person and some direction. Thankfully, my experience with Dr. Kamal was most pleasant. And, the place is expensive and dirty!

I am sad that people have had such bad experiences here. I have used this clinic for years and found them helpful, caring and very knowledgeable. They are amazing with geriatric pets! When I find a good companion for my older baby that puppy will start out in the best hands… Voss road! !
If this clinic is close (and even if it isn’t) bring your pet in for an exam and meet the staff, you will see that I am right.
I always am (no matter what my husband says)… lol

I’m surprised by the low review for this Vet clinic.
I have taken my cats here for regular check ups and although the staff isn’t warm, they have never ignore me or been rude.
The Vets are thorough and their assistants have been troopers with one of my kitties who is über-​skittish and can get quite testy.
I will continue to go here and hope that my luck continues. I like having a place near by who has my pets’ records rather than hopping around and not having a good history built up.

We were referred to Voss Road Vets by a friend. Drs. Tharpe and Hays are generally good with our pets. The front desk and waiting area is a DISASTER. BJ who appears to run the front desk is a nightmare. We are not greeted on arrival from up to 20 – 30 minutes. After the vet exam, I have waited up to 45 min. to 1 hr. to pay. So a 10 min. vet exam has turned into up to 1 ½ hrs. BJ has often chastised her co-​workers at the front desk in front of all clients — very uncomfortable! One time I paid by check and BJ «lost» the check. Later that evening as we were having dinner with guests at my home, she called me and accused me of not paying the bill and sneaking out without paying. I was dumbfounded!!! She insisted that I return to the clinic (it was almost 7:00 p.m.) and pay the bill. Finally, since I had guests, to satisfy the matter I gave her my credit card info. and essentially paid the bill twice. I had to pay for a stop payment on the check only to have them «find» it and return it to me three weeks later with no apology. The front desk is nothing but BAD, BAD ATTITUDE. My husband and I have both spoken with the doctors (owners) about this situation and they say there is nothing they can do about it?!? In addition, since there is such chaos at reception there is generally a waiting room too full of patients. My dog, who was sitting in my lap, was once attacked by another dog and needed treating for gashes on his face. If you are using this clinic and are happy — good for you. If not STAY AWAY!!!

Dr Hayes was wonderful — he handled my nervous, injured dog very well. However, the staff was awful. They were argumentative amongst each other, took forever to get files, asked at least five different times which dog I was there to pick up, and then made me wait at least 45 minutes after I had already paid to get my dog. I thought the staff was very unprofessional and while we liked Dr Hayes a lot, I don’t think we’ll be back because the staff was that bad.

I needed to change vets, and was skeptical to try this place due to a couple of the reviews here. So, I decided to stop in and get a feel for the place. The front desk staff was very friendly and helpful; therefore, I made an appointment for the following day. Dr. Hays was knowledgeable, and attentive to my pet. I’m glad to have finally made the swicth.

I chose this vet because it was close by, but I rather drive a little further for a better experience.
My little dog has the habit of eating clothing, and she started dry-​heaving, which made me worry. When I got there, there were three ladies at the front desk, and none of them greeted me. When I finally got their attention, I got the rudest «welcome» imaginable (the other two ladies seemed helpful). Since we were new, and a little worried, we rushed out of our place without grabbing my dog’s records from her previous vets. The woman that was «helping» me said that I could have the vets fax the records over, and next time I should be more prepared. I would have just walked out the door then if I wasn’t worried.
The appointment with the vet wasn’t the worst, but it wasn’t the best experience ever. I felt like they were more concerned with leaving on time on a Friday afternoon, rather than caring for my pet.
I won’t be returning.

Great vet. Call ahead and ask them when they have discounts. Feb is a great time to get dental work done due to the discounts that month.

My mother takes her dog to this clinic. She is now too frail to take the dog (a beagle) herself, so I’m doing it most of the time. I would not recommend this place to anyone. These people have made so many careless mistakes, at some point they are going to hurt someone’s pet. They keep trying to give our dog a rabies vaccination even though they gave her a 3 year vaccination — every single time I take her in (for grooming, regular check-​ups, boarding). I keep telling them she isn’t due yet, they check her file and respond, «Oh. Yeah.»
My mother is now in the hospital and I took the dog in to be bathed. I specifically asked if they cut her toenails and they responded «It is included in the bathing services.» I get her home and notice that they didn’t touch her nails. Moreover, she still smells filthy. I suspect that all they did was hose her down.
They are unbelievably rude and unprofessional. Every time you go in, there are files everywhere. The place is a mess and the staff is running around like decapitated chickens. During this last visit, the women at the front desk wouldn’t go retrieve my dog from the back until they finished an argument they were having right there in front of me. The argument had nothing to do with my account — so there was no reason to make me wait for this nonsense. I guess they just wanted an audience.
In the 11 months I’ve been bringing her dog here, I have yet to have any contact with an actual vet. The vets could be saints, and it wouldn’t matter. They don’t seem to be making the day-​to-​day pet care decisions which are left to their petty, harried, careless and unprofessional staff.

I took my dog to Dr. Hays for over 10 years. She had serious health issues and I could not have trusted anyone else but either Dr. Hays or Dr. Tharp. They are good people and they take care of your animal like their own.

I have been taking my dog here since he was 7 weeks old and he is now going on 5 years old. The staff is very friendly and the vets and their techs know their stuff and are very attentive to the dog. The vets are always very through with explaining what was going on with my dog.
They are priced very fair. My brother’s dog got hit with a car and broke his leg. They took him to his regular vet who then turned him away to an animal emergency hospital which tried to charged $ 4000 to fix the dog. I recommended my vet who fixed him up for less then half of the cost.
I trust them 100% with my dog!

Some of the staff is friendly. Most of the staff is not. I have gone to this vet on multiple occasions and each time, I leave deciding I need to find a new vet. The six-​month checkup comes all too soon and I end up back here again though.
The actual vets in the office are pretty great though. Since I spend 5 minutes with the vet and 55 minutes with the staff, I find myself leaving with a bad taste in my mouth that I can’t ignore.