U.S. Auto Connection

Only come here if you want to be ripped off and want unprofessional and untimely service. I took my infinity in for a bumper repair after I’ve gotten an estimate for over $ 1000 for the repair. Because the repair was so expensive, I filed an insurance claim. I dropped off the car on a Friday indicating that I would pick it up on Wednesday when I return from an out-​of-​town trip. The shop indicated it was only a one day repair and that should not be a problem. When I returned from my trip, no repairs had been done. Some weak excuse like a paint pump going down was provided. I was assured I would get it back by Friday. They even offered me a free rental car and assured me that it would be no inconvenience for me to get one. I was told that the rental car could be picked up and dropped off from their shop. Another lie that I wasted my time for. So no rental. On Friday, I still did not get my car back, no explanation except «we are busy and back logged». It took until the following week to get my car back (two weeks for a one day repair). And when I did, the new estimate filed with the insurance was the exact same price as my deductible. The inexplicable difference was never explained to me when I left my vehicle for repairs. Needless to say I felt extremely deceived and disrespected and unconsidered.

Avoid this place at all costs. The people who run this facility are incompetent and inefficient. It took them over 3 weeks to fix the damage from a small fender bender. They promised it would be done in a week and then kept saying it would be done the next day for the remaining 2 weeks not offering an apology whatsoever. Furthermore their communication was terrible. They never called me once to let me now what was going on with my car, I was the one that always had to call. And to top it all off, when it was finally done the fender didn’t line up with the wheel housing so they had to keep it for an additional 2 days to fix it. I am completely and utterly disappointing with the entire experience.

US Auto Connection was extremely helpful after a car accident. They fixed my car quickly and nicely.

This is my first choice any time I need to have collision work which has been at least 3 times in my life. The work is top notch and the guys are great! The only issue I have ever had was that there were too many people/​customers there in the morning and I wish I could be in and out… that is not necessarily a bad thing, just an inconvenience for me. Everyone is friendly and you can clearly tell customer service comes first after quality of work.

The owner fixed something minor on my car– was honest about it– charged me nothing– and then detailed my car on top that… great place!!!

I am writing a review based on an INSURANCE covered claim.
I see that some people were not very happy with this place, but I dont know if that was people who just got towed here and had no choice, or what.
Someone hit my wifes car downtown when it was parked (hit and run.) The damage didnt look that bad, but of course the estimate was still $ 1700, but I’ve realized over the years thats just what it is… and that is why you have insurance.
Buddy was EXTREMELY helpful, and even made sure that my insurance company counted this as a an uninsured motorist claim which saved me half of the $$ on the deductible!
I brought the car in on a Wed, and he estimated it would be finished by Monday and it was. Everything was fast, efficient and the car looks like new.
Sucks to hear that other people didn’t have the good experience I did…

Horrible horrible horrible. Go anywhere else if you can. I had my car towed on Saturday. A trucker showed up to help but hen said he needed to go so his friend was coming to help me.
His friend shows up and negotiates a price with me and says «ummm, $ 50». I needed help so I said ok. He didn’t write me a receipt or anything and dropped me in a parking lot, I was unfamiliar with the area and it had a lot of crime as you could see.
I couldn’t find my keys that night and looked everywhere. Luckily, my boy friend had a spare.
I called them today and they acted like they didn’t know what I was talking about and I had them. I obviously did not.
They are sketchy do not go here. Then the person on the phone begins to tell me that the guy that helped me saw me at a pepboys which was no where near where he had left me. The person on the phone tries to make me seem like an idiot that my car was there so I must have the keys after I had told him my boy friend had a spare.
Why was the trucker snooping around anyway? You saw my car? That is so odd.
Never again.

My car was damaged pretty bad in a wreck almost 3 weeks ago and I picked up my car 5 minutes ago from US Auto Connection. My car looks almost brand new! They did such a great job repairing it. This place goes above and beyond with their customer service. The person handling my car was James and he made an effort to keep me in the loop throughout the process. When I came to pick up the vehicle, he even showed me photos of the repairs they had done and issues that needed repair that happened outside of my wreck.
After speaking to James, I can tell that this place is obviously diligent about their work and pride themselves on being experts. I definitely reccommend this place and will be coming back to get a sensor fixed next week. Thank you US Auto Connection!

Don’t you DARE! Just, NO.
I was in an accident on 5÷12÷14, and a tow truck showed up, and ended up towing my car to this place. If that ever happens to you, have it taken elsewhere IMMEDIATELY.
Then came the insanity.
Those clowns had my car for nearly SEVEN – count them!-SEVEN WEEKS TOTAL! I will say that the first 10 days my car sat in their garage because of the incompetence of my adjuster from Geico, but even after a different adjuster took over the case, they still took another five weeks to finish fixing my car. And they wouldn’t even call me with updates, I had to constantly call them, and it was always, «oh, we have to order another part,» or «oh, it’ll just be a couple more days.» Or, they would still try to blame Geico even though Geico finally came through. So, two days ultimately turned into almost three more weeks. I reached the rental car max on my policy, and they STILL couldn’t give me a time frame for my car. I called and screamed at the guy handling my case, and I also screamed at the owner. As a nanny, they were horribly interfering with my ability to make money. I also lost one of my clients because of this mess – nobody wants an employee who is having constant car troubles, they need you to be there. And when I’m constantly having to figure out transportation – cabs, rideshares, car rentals, etc, it’s a pain for everyone.
It took some doing, but they had to agree to pay for my car rental again, since I needed a car. It really was the LEAST they could do. But, it still wasn’t enough. I FINALLY got my car back on 6÷28÷14. And no, that’s not a typo. I’m so happy to have my car back, and it looks good. Like the other reviewer said, they did wash my car and detail the inside. My only complaint is the new driver’s side mirror that keeps moving around when I’m driving on the freeway. (The mirror, not the housing that’s actually attached to my car). That’s not good, so they’ll have to fix that. I’ll make sure they order that and have it in stock before I let them have my car again. And even then, I’m staying there so I can harass them in person until it’s replaced. None of this «two more days» BS.
They talk about providing excellent customer service, but they can’t perform their duties in a timely manner, or keep customers informed of progress. EPIC FAIL. Take your car somewhere else, and save yourself the grief.

I had a fantastic experience with US Auto. The insurance company of the girl that hit me recommended them and they were nearby. I had absolutely no issue with them. They called the rental company to come pick me up. And the best part about it is my car looks perfect and they cleaned my car (inside and outside). Very happy.