Metropolitan Collision Services

There is no better body shop in Houston. Andy, the owner, is a true professional. He’s been in the business for decades and is the only guy I trust for body work.
It’s no surprise that Metropolitan Collision is the exclusive repair shop for some high end dealerships in town, including BMW.
Yes, the work might take longer than some body shops, but with Andy you know it will be done right. I’ve taken my car in to repair a window that wouldn’t roll up, among other things. It was much less expensive than what the mechanic quoted!
Having to see your car after a wreck sucks. Take it to a body shop that’s honest and will repair your car with the highest quality. Highly recommend Metropolitan.

The communication was extremely poor. It took a lot longer than originally planned and their finish out took longer than they even expected. The workmanship was good, hence the three stars. Had they been better communicators and realized I have a life too and giving wrong expectations is poor service they would have gotten a four or five star ranking.

Wow, this place is amazing! Everyone is so personable, friendly and willing to go the extra mile to insure your vehicle is repaired correctly. I would definitely recommend this place!

Gotta agree with@Lillian D. Dont bring your cars here. its in the shop nearly one month for some minor dents and bumper replacement.

This shop is as good as it gets!
However, be prepared to pay the price for excellence (yes, a bit on the expensive side).
My car was repaired on budget and on time, and the quality of the work is top notch.

Jason took great care of me and had my car back to me in perfect condition in less than 24 hrs after I dropped it out. They replaced the rear bumper and even fixed a few minor body trim pieces that were coming undone and also an interior pillar that had come undone. I’m glad to have found an awesome place for future bodywork that is also competitively priced.

These guys are so courteous, helpful and professional. I’ve made the mistake of trying to cheap out on repairs to a pretty nice car. It’s true what they say, you pay for what you get. I had to wait a little bit longer but the end result was so worth it. The owner even made a point to thank me. I appreciate as a female customer that I didn’t feel talked down to as if I were stupid. Class act.

Incredible people and they really know how to make your vehicle new again and make you feel like a valued customer at the same time.
They do awesome work and are super friendly too! Take your vehicle to this place. They’ll give you an honest quote and do great work!

Wow! What can I say. I’m in the automotive business and know service well. Andy and his crew are top notch. Keeping ones word and communication are important to me. This shop is one I would recommend to my family and friends.

The first experience I had with metropolitan collision was definitely five stars. My car came out looking brand new and I was very impressed with the work that was put into repairing the damage. The staff was and is still very nice as well. However, this time around, what was supposed to be three weeks has dragged onto five weeks of my car being worked on. There’s no way it should take five weeks to get it done and then there always seems to be issues like understaffed painters or incorrect parts that were ordered that prolongs my car needing to be there. I’ve been Ubering everywhere for a week now and still nothing on my car. I would have just went to the actual dealer and drove 45 minutes north to have the same work done if I knew it was going to take a month and a half. That’s why my review has plummeted to 3 stars. Hopefully it won’t be another month before I get my car back.

I came in for a minor bumper fix and they had me in and out in less than 10 minutes! Great service.

Had high hopes for this place. Seemed like nice people who do good work. Unfortunately, they weren’t interested in problem solving. I had one area I wanted painted, but they insisted that they wouldn’t touch my car unless they could do what they considered a full repair. Guess what the customer wants doesn’t really matter here.

They go above and beyond to make sure that your vehicle is fixed as it should be. They do great quality work, and if something is not done up to expectations, they will go the extra mile to ensure that you are satisfied.

For reference, I give very few businesses less than 3 stars, and only a paltry few receive 1 star. If I practiced my profession like this, I would be fired, maybe even lose my license.
Additionally, although, the «quarter panel» was repaired well, there is a bit on the bumper which was nicked and dinged. It appears someone just dabbed some paint on it, though a closer inspection reveals the underlying abrasion is still present. I noticed it the next day, but I refuse to have any further contact with Metropolitan. When I return home, I will have my quality shop fix this. (If you’re in Las Vegas, I have a great shop for you!) I only hope Metropolitan’s «repair work» will hold in the coming months. If not, again, I will return to my quality shop.
***My original review follows:
Do NOT bring your vehicle here. I’m not sure from where all the 5 stars reviews come because my experience was sub-​par, at best.
I took my car in for some minor damage repair — paint and body, no frame or underlying issues at all. It was being covered by the insurance of the other driver who caused the damage. Metropolitan offered 4 days for repair. Nationwide offered 5. The Nationwide appraiser was generous enough to give an extra day of padding.
When I got the original estimate from the Metropolitan rep, I was informed I couldn’t bring my car back for three weeks. I’ve never had to wait like that anywhere else before and asked why. He said it was so they made sure everything was in order, so there’d be no delays. Wait until you read how long it actually took…
I dropped my car off on a Tuesday. They said it should be ready by Friday or Saturday. Great because I was off Saturday. No call on Friday. No big deal because I was working. 11am Saturday, and I’ve receive no call, so I call. The secretary directs me to voice mail. I leave a message. No return call hours later, so I call back. No answer. At all. And no voice mail. And they’re closed Sunday.
Now we’re on to Monday — 7 days. I call. Directed to VM again. No answer several hours later. I call again. Speak to my rep. He says there’s been a delay. It should be done Wednesday. Woah! That’s 9 days. But it’ll work, since I’m off that day. (Did I mention? I work 12 hour shifts. This becomes pretty relevant later.)
Wednesday comes. I call for an update. «Yeah, sorry, we’re going to need another day, but it’ll be ready then. I swear!» (Paraphrased.) Ok, sure. But it needs to be ready tomorrow because I work all weekend (Fri-​Sun, 0645 – 1915). (See where this is going…) «Yes, it will be ready tomorrow!»
Thursday. Day 11. I receive a phone call from them. I’m excited because my baby’s ready! «You’re going to hate me for this, but we’re going to need another day.» No, I don’t hate you because I have no personal relationship with you. But I think your business practice is flawed, at best. «There’s a wrinkle in the paint, and we just can’t return it to you like this, so we need another day to fix the paint.» How do you argue with this? I remind him that I’m working all weekend and will be physically incapable of picking up my car until Monday. He says ok. I also suggest that I’m not paying for the detail/​wash/​wax I originally asked for. «Oh, of course not!» I also suggest that they should pay for the additional rental car time and not shaft Nationwide. since this is their fault.” Oh, absolutely!“
On Saturday, I receive a call from the Nationwide rep. He received a call from Metropolitan that my car was ready but was informed I can’t pick it up because I’m out of town (nope!), and he got permission from his boss to extend it through Monday. Nice.
Metropolitan: You are a prime example of why collision shops get a bad reputation from people. If you can’t make a viable estimate, then don’t! And don’t try to con an insurance company because that gets passed onto the consumer!
Not ironically, as Enterprise was driving me to Metropolitan, the other passenger and I commiserated about our bad experiences. He said he’d gone through the same sort of wasteful delay with them in the past — which is why he was being driver to an entirely different shop.
So, it took 12 days to get my car back. It looks great. You did the most basic of what’s expected of you. You are the McDonald’s hamburger of collision repair.

I can’t speak highly enough about this place. I was recently in a crash that badly damaged the front of my car. This place was recommended by my insurance, and I am so pleased I went to them. Although they typically have a long wait for service, my car was deemed unsafe to drive so they took my car in immediately. Ultimately, my car was deemed a total loss but Mia walked me through the process step by step so that I knew what to expect. She also went above and beyond to help me get reimbursed for my car and even helped me take all of my personal items out. I would definitely recommend this place for their l strong customer service. They will take good care of you.

I recently discovered spots on the hood of my new BMW. When I took it to the BMW dealership, they weren’t able to diagnose the cause of the spots and since they don’t perform auto body work, they told me I should bring here to Metropolitan. Metropolitan as well couldn’t make a 100% positive diagnoses as to what caused the spots, however they did sand and polish the clear coat which solved the problem.
When I went to Metropolitan, they served me immediately, even though I didn’t have an appointment, I was finished within 45 minutes, and not only did they fix the problem, but best of all, because it was a relatively simple fix for them, they didn’t charge me for the work.

Absolutely Exceptional Work! After an exhaustive search of Houston and the surrounding area, researching different shops, I decided to pull the trigger with Metropolitan Collision.
The best thing I liked about their shop is their level of attention not just towards the work but the customer as well. They kept me well informed throughout the process. After extensive research, I learned that most shops lack that level of rapport with their customers.
I can’t say enough good things about Kevin, Andy and the team at Metropolitan Collision. I’m meticulous by nature and have a very high attention to detail, I mean beyond OCD, and these folks have definitely earned my business & my respect!!!

I came here after a person who shall remain unnamed backed into my new A4 (despite the fact that he/​she had a backup camera!). If you are unfortunate enough to have to visit a collision repair shop, you should go to Metropolitan for 3 reasons:
1. Prices are reasonable. Their price was almost exactly what another repairman quoted me (who happens to be a close family friend, although out of the Houston area and unable to perform the repair).
2. Work was fast and thorough! They finished my repair in about 2 and a half days, which is quick considering they did such a great job. You could not tell the car had been damaged at all.
3. Customer services is awesome. Kevin R. took care of everything. When I went to pick the car up, it was cleaner than it was off the dealer’s lot. The interior (which sustained no damage) was spotless – vacuumed and stains removed! The entire exterior was stunning as well. They even took care of a couple of paint scratches on the front bumper (opposite side of the car as the damage) at no charge.
¹⁰⁄₁₀ would return

Two months after getting my new car, a gigantic Waste Management truck jumped out in front of me.
I SWEAR, that’s what happened!
Okay, so it was my fault, that turn around on Waugh is tricky, and it was raining, and I was tired, ready to go on vacation the next day. I thought the stupid trash truck had already pulled out, so I gassed it, and boom, that’s how I ended up at Metropolitan Collision Services. After making sure I wasn’t hurt, I slowly drove my poor car to my house, it was worse than I thought. The tank I hit really did a job on my car, although he had no idea I hit him, he kept going. I called USAA, and they sent someone right away, they recommended MCS, and it was near me in the Heights, they also specialized in cars like mine, Audi’s, BMW’s Mercedes, Porshe, ect.
They were able to start on my car while I was on vacation, and constantly gave me updates, estimates, and the good and bad news. They constantly kept in touch with me, and I was assigned Jason who walked me through the whole process. Start to finish the car was done in a reasonable amount of time, and they did a fantastic job. Everything was taken care through the insurance, and the process was smooth. Based on the quality of the job and the serive received, I would highly recommend Metropolitan Collision Services.

No one likes to have to visit a body shop, but if you must, come to metropolitan! I was first drawn to there business because of the higher end cars they are repairing (Audi, s BMW, Infinitys). I know these cars aren’t cheap and the owners would definately want them looking better than new.
So after my ram got rammed by a semi truck. I decided to have Metropolitan work some magic, And they sure did! They inspected for frame damage and replaced every damaged part with original manufacture parts from mopar.
Only one thing I can say bad is the amount of time it took. Over 2 months !! Probably because of the other parties insurance stalling, but with the amount of damage miracles take time.