They advertise one thing on their website, however when you actually request one of the services, you’ll find they have added on a lot of hidden pricing not advertised. I have been their twice, and each time I was not impressed. The stylist do an average/below average job. The prices should reflect that. Customer service needs to be improved tremendously.
Jada P.
Place rating: 1 Spring, TX
This establishment is not what they advertise it to be. After visiting the Humble store and my hair going back to a frizz ball the next day, I went to this location. Same thing happened. I have given them business from my mama, grandmother, and my daughter and I twice. They over charge for poor service, long wait times and my hair didn’t last. I have talked to a few friends and they all had the same experience. Too bad I can’t support a black owned business.
Tabatha L.
Place rating: 3 Spring, TX
First review, but it’s my second time here. Customer service needs improving off the top still. Don’t bother scheduling an appointment, because you still must wait! After 17 minutes of waiting for a 11am appointment I asked the receptionist how long before I’ll be seen, she replies there’s a 2 hour process. What, are you not lessening to the words that are coming out of my mouth, as I thought to myself. WOW! Ok, so basically regardless of an appointment you still must wait. Reason given to me, «it’s so unpredictable» and I quote. I asked do you call your appointments when you’re running behind? Response– no. It’s 12:07pm real time and I’m still waiting. On top of areas of improvement for customer service; you spend an hour of their 2 hour process waiting to be serviced… I see nice hairstyles walking out the door, but is it worth waisting your entire day for???
