Royal Nails & Spa

This place has really gone downhill from what it was when it first opened. It’s not as clean as it once was and seems to need a little TLC. It’s really close to my house and I was in a pinch so I stopped in for a mani/​pedi. Now I remember why I haven’t been back in so long. While the staff is friendly this is absolutely the WORST manicure I have EVER had. I wish I knew the name of the technicians that worked on me for you guys. I will go home and cut my nails (she left out two) and repaint them a millions times better than what I paid this lady to do. The other lady who did my pedicure did a way better job. Like I said– I wish I had names. Do yourself a favor, avoid the technician roulette game and take your business elsewhere!

I come here because it’s convenient. Its close to my house and a lot of shops that I shop at. I still haven’t found a good nail shop that I absolutely love. This nail shop is nothing special but they get the job done so I can’t complain.

Do not come to this establishment they have false advertising…$ 15 for cuticle cut and massage! Overpriced and horrible customer service.

This place has really gone downhill. I started coming here when I first moved to Houston, which was a few years ago BUT now that place gives me the creeps. Cindy was the best person there, but the owner (brother in-​law) got rid of her. She used to do such a good job on my toesies and unfortunately I haven’t found anyone on her level. Anywho, the last time I was there, I was sitting minding my own business when I seen a roach come out the seat. I right away jumped up (i hate bugs of any kind) and asked to be moved. Well she moved me to the seat next to it but I still kept seeing roaches come out of the seat. I pointed it out to one of the workers and she acted nonchalant about it. I was literally in my seat fearing that one of those jokers would go in my purse or my clothes. I could not wait to get out of that roach motel. To top it off, right before I left, I looked over to my left and seen the owner with his hand down his pants (ass side) while at the cash register. After all this, i was sooooo done! When I was paying, i mentioned to the owner that there were roaches and he said they’re coming from next door which is a Chiptole. FOH with that!

I bought a shellac manicure and a spa pedicure on Wednesday. It’s Saturday morning and my nails are already chipped. I’ve never had shellac chip so quickly. I may as well have gotten regular polish. I wasn’t impressed when I walked in and should’ve left based on my first impression. I received a shotty manicure and paid premium prices. I’m very dissapointed Royal Nails. I will NOT BE a returning customer.

TERRIBLE!!! If I could give them zero stars I would. I got a pedicure for Valentine’s Day. The total process took about 15 minutes, which is unusual for a pedicure service. The technician lacked in customer service and basic social skills. She never asked if the temperature of the water was okay, she only scrubbed and massaged my feet for two minutes, and she flat out refused to give me two coats of polish, which is usually custom for most reputable nail salons. My service was interrupted a total of 6 times during the entire 15 minute process while she assisted another employee and showed her pictures on her iPhone. She didn’t even give me complimentary flip flops to wear out the door. When I voiced my dissatisfaction to another employee they blatantly ignored me. This is by far the worst nail establishment in the Houston area. Please save your money and go elsewhere.

By far the worst manicure I have ever had. The technician was rough and messy. The place smelled horrible and felt disgustingly dirty. I should have turned around and left the moment I walked in but I needed to get a manicure last minute. My terrible manicure took an hour mostly because my technician kept getting up to answer phones and help other employees. Typically I can get in and out of other places, with better results, in 35 – 40 minutes. I do have to say the staff was very nice but I will definitely not be back.

its been some time, maybe a couple of months ago. I went here because it is very near my work. I tried to tell them what type of nails i had at the time and they argued with me and tried to convince me that i needed a new set. I told them that I had a new set put on 2 weeks prior. i decide to stay because it was late and i appreciated them staying late but, the did a rush job. i should of gone with my instinct and just walked out at the very beginnng.

İf u dont wana waste ur money just please dont go here! The worst nail saloon ever… I am so dissappointed that I paid $ 30 for this awful service. ıf I would do at home It would be better! And I had to wait 25 min before they start. The waste of time and money… I will never be back. And not recommend to anybody.

If I could just give them a zero or no star at all I absolutely would. I used to be a loyal customer to them even though they were a bit pricey and the work subpar. In my area they were one of the better choices. I stopped going here bc the price was a bit much and they got too comfortable almost lazy with their work. I decided to give it another go around after almost a year or so not going. I walked into the salon around 2:30 in the afternoon, it was not full at all. No one greeted me or asked what I needed even though I did speak walking in. I stood for a few minutes in the doorway leading into the salon, even made eye contact with one technician TWICE, and still nothing. I sat down on their couch waiting (thinking maybe they are busy someone will be right with me)… Still NOTHING. Another lady walks in to the salon she is immediately greeted, asked what service she wanted, and then seated. I was blown away, I could not believe how rude they were. I immediately left! They don’t have to worry about me EVER stepping one foot in that place again!

The service here used to be really great a year or so ago, but it’s drastically fallen off. If Cindy does not do my nails and I allow someone else to, I constantly have to correct them about cleaning my cuticles correctly without making me bleed, shaping my nails, and most of all, painting them. They seem reluctant to correct it the way I want it. Sadly, this is my last visit to Royal. I think I’ll be trying salons closer to my home in midtown/​montrose.

Sat with my feet in the water an 45 min without being warned there was a wait. It was full of people when I got there but emptied out. Not sure where all the techs went. At 50 min in a guy asked if I wanted a manicure too and told me it’d be 10 more minutes. We will see. Not coming back here, my time is more valuable than that.

If it was possible for me to give this place a zero I would. DO NOT GO HERE! My primary concern with place is the poor service that they provided me (cutting my feet, toes and nails till bleeding), the multiple cuts on my toes and fingers, the medications that were applied without permission, and the possible risk of infection. I began getting more worried when I read other customers reviews on Unilocal,and several of the past customers had infections from this place. Me being a nurse, I was properly trained to take care of my wounds and did not get an infection. Then when I called and asked them for their license number, they refused to give it to me? I have filed a complaint with the Texas Department of Licensining and Regulations and if you are a customer that needs to do the same:

I like this place. I’ve been coming here for about 3 months and they always give me exactly what I want. I think the prices are pretty standard for the area. However it is hard to build a relationship with any of the technicians since it seems like they hardly work there for more than a month.

I just pushed puss out from under my big toe because this place gave me an infection. Since my pedicure, during which the woman cut a piece of nail off the inside of each of my big toes (for the record, I’ve had many pedicures, my toes WERE normal before this, and no technician has ever done this to me before) despite me jumping and telling her no when she did it on the first toe, the side of each toe where she cut is swollen, painful and red. I’m actually considering turning these people in for this. Does anyone have any suggestions what would be my best course of action?

I agree with a previous review that this place is the best in the area.
I got a french pedi here and it was $ 30 which I thought was a little pricy compared to the prices of nearby salons. However, it was so pampering that I actually thought it was worth the money. They do a full scrub and massage and my manicurist was really giving it her all. The scrub was so elaborate that I left feeling so clean and refreshed.
Definitely recommend it if you are in the area. I went during a very un-​busy time so. Try to go on a weekday afternoon if possible and try their pedi!

There’s a good reason why this place does not surpass a 3 star. However, this place really deserves 1 star… if not 0.
I’ve been a regular here for over a year only because the girls who I always request, Mary, does a very clean and well done job for my shellacs knowing that I’m picky and hard to please. But I dislike this place with a passion because the owner is condescending, rude, and has no sense of customer service. Since we’re both Vietnamese and I speak/​understand the language quite well, he always say some rude things to poke fun at me whenever I come in. Seeing that he’s older and just lame and unprofessional… I ignored his rude sense of humor a couple of times.
But the last time i went in, he called me an insulting term in Vietnamese which translates to almost slutty because the terms describes a lady who likes to take care of herself by brushing up on her appearance… but the term has a derogatory mean to it which is very disrespectful. He greeted me as such when I walked in while emphasizing that I’m just like any of his other customers.“sluts who like to make themselves look good”. So my response was…“we’ll if it isn’t for «slutty customers» like us… you would be running out of business. so he became really upset and turned red and refused to service me. He told Mary that she couldn’t do my nails because I disrespected him. I was in total shock and argued with him in Vietnamese that he just called me a derogatory term and he demanded me to respect him? He goes on to say that his business doesn’t need customers like me and he has several nail shops so he will survive regardless. I said «good for you but why are you getting offended when you offended me first» and left.
This shop have had so many good employees leaving because of stupid jerks like the owner. he doesn’t treat his customers with respect yet he demands respect. Never will I come back to that shop as long as that guy is still the owner. What a pathetic little prick with no shame or sense of manliness.

I have been to this salon once before. Maybe a year ago. I went recently because my normal location closed early for the day. The Salon is good looking and everything looks updated. But I was disappointed in my experience. The TV and the music were both entirely too loud. I felt like I was in a sports bar for women. Which isn’t a bad thing but most people go to the nail shop or spa and its our only peace for the day. The girl who worked on my nails was Mary. Apparently, not everyone does not shellac. Mary was good. But her lack of english was trying. But the icing on the cake was the owner that came in yelling and screaming at the ladies there and a phone call he was having. He was obviously angry at something. In the world of customer service, I was floored at his lack of concern for his customers or his employees. I will never return to this salon again.

Let me start by saying some positives
— saw me on time (I had an appointment)
— Huge Shelac and Solar Gel color selection… TONS of BEAUTIFUL COLOR!!!
–beautiful decorations and adequate TV viewings.
–fun atmosphere… pop music blaring and adorable decorations.
KEEP READING…
The NEGATIVES
$CAM $CAM $CAM!!!
. I asked for a fill…4 minutes into appointment the lady is RIPPING off a 2-​week old set of solar nails. She proceeds to tell me she can’t do a fill because I want a different color than the original set… UMMM NOOO! I have had my nails done a bagillion times and you can fill any color (except maybe clear on black).
So she rips my nails off and Continues to give me what she calls (and charges for) a «full set». Last time I checked– a full set has tips. She basically just covered my paper thin nail in Solar gel … NO NEW TIPS. Granted– I wanted it short… but don’t charge me for a full set when you are only doing the work of a fill.
«It wont stick on a different color», she says… «bull****», I think.
She also told me the color I chose was ugly and that my skin was too pale for it… But she was wrong… the color is awesome. If it weren’t for the bubbles in on my thumb and pink (which she filed out without putting a clear coat over it) the manicure would be perfect. I could have forgiven her for this– if it weren’t for the coment she made two week ago about my bushy eyebrows and upper lip hair… which I l hesitantly et her wax out of intimidation.
It SUCKS that they would rather make a quick extra 10 dollars for a «full set» than establish a long term client… Which I could have been, easily.
I tipped her over 20% because I am a decent human being — -but as I sit in my apartment in excruciating fingernail pain… I am certain I will never go back.

After trying out all of the other nail salons, I would say this place is the best around the area (Reliant Arena/​Medical Center). This place is decorated really nice like a spa, they have spa chairs for pedicures, and plus while you wait, they give you wine to sip on, soda, or water too. They have great customer service and very clean. Just beware to go during lunch time since they share the same parking lot as Chipotle, and Panda Express.
I would give this place 4 stars, its just that the manicurist left and she was my one person that knew how to do a overlay solar correctly. Since we are both perfectionist. Hehe… Oh! I would give them 4 stars because they can do eyebrow waxes and it always looks nice.