Pretty Nails & Spa

I had a great experience today at the spa! We were treated right away. The service is great with the price ($ 10 for regular mani). I got Amy and she is the best one of the shop. I choose the $ 15 service and I got a back massage along with a hot towel service. It was great! I will definitely come back again.

If I could give negative stars I would. Not worth the wait. Sat down and was told a different price than charged, and my manicurist cut my actual skin about 4 times. Never going back

I choose this locating even after the horrible reviews. I am living in Houston temporarily and this salon is located in front of my apartment complex. Being new to the area I didn’t want to have to drive around and none of the other reviews on Unilocal were much better. I wasn’t in a hurry so I thought it would be ok. Some of my problems were I found a toe nail in my scalding hot water. Which they did change after I mentioned it. I sat in water for over an hour with no soak or jets. Matter of fact they never used either. Just plain water. The massage was minimal and my toes look like crap. Furthermore they lied to everyone that walked in about the wait time. Several people left and I have to admit me and the other lady next to me encouraged them. They weren’t rude to me, but they were to almost everyone that walked in. My feet are itchy this morning. Just too much badness to mention it all. I WOULD NEVER GO BACK!

Horrible service. It took more than 1 hour to get a basic pedicure… the lady was trying to multitask between me and running the cash register. I normally would have been understanding but she was rude. I know she knows English because I’ve heard her talk but would basically just slap my legs to make me do whatever she wanted me to do??? At the end, I was nice enough to leave a tip despite the horrible service and she had the nerve to ask for more! The only reason I’d give this place 1 star is the location and now it’s conveniently located next to a place where you can also get threaded. Nonetheless it’s not worth it and I’ll never come back.

My friend and I went in for a pedicure and shellac manicure each. After waiting OVER AN HOUR, we were finally seen. I tapped the woman on the back twice and kept repeating «excuse me» to get her attention to adjust the hot water in the bowl. She blatantly ignored me and continued with her conversation (in chinese) with her coworker. For such a nice interior, surprisingly their service is verryyy ghetto.

Took an hour to get me started and nobody was in the shop but 2 people. French tip was put on but fell off while shaping them. Horrible.

Horrible service, the little old lady who works there is very rude. She pretty much talked and watch TV the entire time while doing my pedicure. After my pedicure I had to wait 15 minutes just to Pay.

I will never go to this place again. They get one star only because the place was modern and very clean. Other than that the place was awful.
when I got there and pick my color they asked me to sit in one of the chairs. I sat there for maybe 10 minutes which was fine, because they were busy. One of the ladies started to soak my feet in the water and then went and took a break. Not help another customer. A BREAK! And NEVER returned. The End!!!

The service here is the worst! The salon has approximately 20 chairs, and they do not hesitate to fill up every single chair. This would not be a problem, except they usually only have five people working. They will tell you that the wait is «not long,» the sit you in a chair, soak your feet, and then let you sit… and sit… and sit. You will wait for over an hour with your feet soaking in water, before anyone ever starts your mani/​pedi. Then, once they start, you quickly realize that the quality is horrible. Lots of massaging and scrubbing, but only one coat of nail polish. I definitely will NOT be returning to this joint. Never ever.

Awful service. I get my nails done every two weeks and wanted to try a place close to home. Horrible mistake and lessoned learned. It was a rushed nail job, the nail guy missed a whole top coat and tried to tell me he didn’t. Then realized he did and apologized. Rude rude rude. Wait time was awful and it wasn’t even packed. Will not be returning.

Hands down the worst pedicure, service and polish job I have ever had in my life! Waste of time and money! May be cute and decorated on the inside but that doesn’t make up for how awful this place is!!! I will not be returning or recommending this place ever to anyone!!! I suggest the next closest nail salon!!! P. s I have it one star only because it wouldn’t let me do 0! Good luck ladies!

The worst place I’ve ever gotten my nails done. How hard is it to ask a decent job on a basic mani pedi? I didn’t even get shellac. She literally snipped away all the skin around my nails unnecessarily. Now I have scabs. Regret going here. Worst decision ever. Waste of $ 40

I think they are a little understaffed here. I walked in for a Shellac mani/​pedi and was asked to sit in one of the massage chairs with my feet in the warm water. 45 minutes later they finally got started on me. Just as I was getting tired of my now cold foot bath and thinking about leaving. The ambience isn’t at all relaxing either. Bright lime green walls that almost make me want to wear sunglasses inside adorned with Christmas decorations in March. Once the lady finally got started she did end up doing a really good job on my nails and toes but for the time spent I could find another place that would do the same job. I’ve given them 2 chances now and I hate to say it but I will be looking for another nail place while I’m here in Houston and I won’t choose it based solely on its convenient location.

Pretty Nails has never done me wrong. The ladies are nice but the guys do the best job (and give the best leg massages). I usually get the median package for my pedicure, (I don’t really keep manicures too well so I never get them), which I think includes the paraffin wax (I think), hot stones, and hot towels. With all the other standard stuff, it’s pretty relaxing.
I’m not much of a talker so I like to read my kindle and watch CNN or Food Network while the guy does his job. My pedicure is always flawless and I’ve never experienced a problem in the three years I’ve been going.

The nicest looking Unprofessional salon I’ve been to in a while.
After a long vacation I was desperate to have a mani (pink&white) and pedi. It became apparent that the woman who was working on my pedi had not expected to do much. I excused the lack of cuticle work because they weren’t bad, and lack of nail trimming because my nails were not too long. Once I realized it wasn’t the condition of my feet but her unwillingness to complete a proper pedicure I started requesting a bit more attention. Well, that didn’t work. She did the bare minimum and before she painted my toes the first words she uttered where: «you pay me now!». I thought I must have misunderstood her until she repeated herself. I reminded her I needed a manicure so she quickly painted and left me in the chair without explanation…
I flagged down a different tech and asked who would be doing my nails. [totally with the expectation that I’d request anyone but the grumpy woman who just left me] He said he’d do them.
3 hours later… I could recall where he expected to party that night, what type of cigarettes he shared with the guy to his left and the fact that he moved to houston because he was in legal trouble.
If this could be any worse, they charged me for everything. $ 5 for soaking nails off when my tech insisted??? I paid $ 85 for chipped nail corners and painless toes three days later.
Do not go to pretty nails, ever?

Went there to get a full set after work and decided to get a pedicure as well. The girl who started doing my pedicure was nice and only talked when needed! About half way through, the manager lady starts yelling at her and she promptly jumped up, collected her things, ran to the back, and then ran out the front with her purse. The manager lady decided to finish my pedicure because no on else was available. I asked her what happened and she said «I not pay over-​time! She was supposed to go at 6 and it’s 6:05!». Hm-​okay.
So the lady who came to start my full set was upset because my nails were so short. She started calling other ladies to come look and I told her that was not needed and that what was needed was for her to start gluing. She rolled her eyes and started talking in her native language. I didn’t care!
After my pedicure I moved to a nail table and she asked if I wanted a french manicure. I told her that I wanted my nails to be the same color as my toe nails! She scoffed and said that french would look better! I just ignored her. Overall, she was kind of rude and rough and my nails didn’t look like they had just been done 24 hours later! She did the nails too thin so they were breaking off 3 days later. I went to my normal place and got them all re-​done just 4 days after initially getting them done! A full set done the right way normally lasts me a good 2 weeks before I have to get them filled!
I’ll probably never go back there again. Oh-​and I didn’t tip!

Worse service ever. Made me wait on the massage chair for 30 mins and still were working on someone else. won’t come back

I like this nail spa. The ladies are really nice and I always leave feeling relaxed. The only thing I don’t like is that the women tend to shout out things in Vietnamese, rather than having a normal toned conversation with each other. Not completely conducive to a spa atmosphere. Other than that, I love it!

I’ve been here a couple of times and I am impressed every time. I never have to make a reservation and I never have to wait for service. Obviously the proximity to my house is a plus! I get my nails done there and they do a great job, the service is great and the prices are fantastic.

I’ve been to Pretty Nails & Spa three times, and I will say that I do like it here. I appreciate that their gel manis lasts you about three weeks — one week longer than the «two week» standard. They use the Shelac brand, but what makes it last longer is their technique. They paint just a few fingernails and then immediately place it under the U/​V light as they work on the other hand. I guess placing it under the light sooner than later makes it adhere stronger to your nailbed, making it last longer.
Other pros about Pretty Nails & Spa:
— It’s new, so it’s clean
— They have a row of about eight to ten pedi-​spa chairs, so you can come with a big group.
— The owner and her team are very appreciative of their clients
— They have a punch card system. Visit 10 times and your next visit is free!
So here’s where they’re lacking:
— There’s not a big selection of Shelac colors.
— Get your nails done by the owner or the only male there. They paint your nails flawlessly. The other two times I got my nails done by a woman who kept having issues with my thumb, and it ended up so messy.