Porsche of West Houston

Similar to a couple of reviewers below, good luck trying to break through the gauntlet of their service department. I made a total of six phone calls on three separate days but was never successful in reaching a service adviser directly. I also used their online contact message system with no luck. I’d call and reach an operator, get transferred to service, listen to the phone ring for a minute, get cycled back to the main receptionist/​operator or sometimes to the cashier’s voicemail. At call 5, I finally left my name and contact number with the operator who said I would receive a callback in about 15 minutes. 4 hours later, I made my 6^th call and got the email address of one of the advisers. I did finally get a callback from a real live human service adviser who was able to locate the service history of my vehicle. BTW. I had previously called two other Houston Porsche dealers and was able to talk to a real live human service adviser immediately. Maybe these guys are so busy, they don’t have time to talk to customers.

I actually ended up not buying my Porsche from here, but my experience was amazing thanks to Jorge Olivas. He followed up with me consistently during the holidays when I posted an inquiry on line. When I went in to test drive, he was there, ready, engaged. He took the time to explain the difference in a German car vs. the Landcruiser I had owned for 16 years. He really spent time making sure I felt comfortable with the car and was making a knowledgeable decision. The ONLY reason I did not buy a car from him is because he only had ‘14s and the ‘15s had a big change in the Cayenne Hybrid and I wanted a white vs. silver car. It was a very hard decision because I valued the service I got for Jorge! I also loved the diversity in the dealership! Excellent, Excellent dealership! You will definitely get all my business as I service my car!

After deciding to buy a Porsche I shopped around and spoke to every Porsche dealer in Central Texas. By far, Porsche of Houston was the best.
People make the difference. Dan (sales director) and Tri (sales associate) were super attentive to my needs, made the transaction a breeze, and gave me the best price. I have had no complaints and I live in Austin so I haven’t experienced their service quality.

Brian Loveless in service is super helpful and handled my tire insurance claim quickly with no hassles.

My mother in law recently moved to Texas. She asked for some help purchasing her next vehicle. She has always wanted a Cayenne. I reached out to the General Manager Kevin Lind so we could meet with him and look at some in stock vehicles. We walked in and were greeted by their friendly receptionist. Right when we walked in there was a White Cayenne sitting on the floor. It was perfect, just what we she was looking for. Ended up working with Jorge in Sales and he had great knowledge of the vehicle & its features. They gave us a very fair deal and made the transaction seamless. We ended up taking delivery on Saturday and everything was all set and ready to go. Thank you so much for the great experience Kevin & Jorge! When she’s ready for another one we will return because of the great service. Rene who did the paperwork was also very friendly and explained the financing and options in «Non Car Guy Talk.» Overall a great experience! Keep up the good work! You could tell everyone in the dealership enjoyed their job and was more than willing to help.

Alan, I know that there are three locations there which all employees work between.
I want to make sure it is clear that it was not Tri that I had a problem with, but the failure of management to effectively communicate with its staff. At the point where Daren started raising his voice in the lobby of the *Porsche* dealership, we asked to speak in an office for the sake of discretion.
It was when Daren decided to yell and become aggressive that we decided to leave the office and walk away.
He proceeded to chase us through the *Porsche* lobby and caused a scene in front of current and potential clients. He followed us and yelled remarks all the way to our car.
Once it was made clear that the car was supposedly taken by an employee, in the office, I made it clear that I was walking away. He persued me all the way to my car to prove a point and his behavior was the opposite of professional.
To top this off, the salesman called me several hours later to let me know the employee had credit issues and was not able to purchase the car. Unfortunate, because I came with all cash.
My best advice is that you address your employee and tell him to keep his anger issues out of the office. I told him I would be posting my review online, and he proceeded to yell at me that it was not his fault; and to make sure that it did not say that in my review.
It may or may not have been his fault not knowing about the potentially «sold» car, but there was a much bigger issue in my eyes: A customer should NEVER be spoken to this way, much less any person. So it was the behavior of this company’s staff which prompted me to write this review.
Russ, from Audi West Houston (*same company*), contacted me the following day to apologize. I appreciate somebody taking the time to make right. I do not, however, appreciate upper management like Daren thinking he can just deploy those under him to do his dirty work.
I drove quite a distance to not even look at the car and be treated with disrespect. I think it’s the right of the public to know how business is conducted here. I know Daren works at all locations, and I certainly will not remove my review.
Have a nice day.

So horrible! I can get better service at a Ford dealership. But I own a Porsche — not a Ford.
I have tried all week to get someone on the phone. The receptionist is snotty and very unhelpful — repeatedly transferring me to voice mail, even after requesting to speak to the general manager. Instead she transferred me to a random voice mail. Geesh!
I guess it must be great for them to have so much business they can treat customers this way. This dealership is 5 miles from me, but I will have to try a place much further. Bummer!
Don’t waste your time/​effort at Porsche WH

It’s always a HUGE headache to get someone to answer the phone, especially when trying to speak to someone in the service department (I usually I end up getting connected to an answering machine). I think they need to hire additional help to better serve the customer.

Great service! Fast parts department! Sales department its amazing! Good costumer service.

went in for a tune up and the customer service was great and excellent nice people overall

Great Service! James was the best. I will definitely be back!

I purchased my Boxster here two years ago and have had it serviced regularly since then. I have had good experiences and feel safe knowing my car is in the best shape possible. It is important to me to have my car at peak condition, and good to know that I can depend on the service department. It is great to be able to get a loaner car too!

ok — so we all know at lease 20 people who have had MISERABLE experiences with dealerships. OK, scratch that — 2,000 people. I just moved to Houston and as I know absolutely zero people, I flip over to Unilocal to determine who is worth using or, more so, taking a risk with. This is my first Porsche dealer experience as well as my first Porsche. So I don’t know what the «norm» is… but I DO know BMW and Mercedes have always treated me quite well. I just met Sandy in the Service Dept and I will say, she is VERY kind and VERY helpful. I have a suspicion she help simply because that’s how she works, NOT because she has to). Personally, I prefer working with those who are just good people and go out of their way to help others vs those whereas «it’s my job».
More info to follow… should be interesting to see how Porsche compares to Mercedes/​Beemer.

Bought Cayenne from Will Spires. Awesome experience. Love it!

I have owned several Porsches and dealt several Porsche dealer as well. The previous two dealers I have dealt with in CA were excellent. They always give you took care of customers right the way with curtsey and personal service you deserve as a high end luxury brand owner. But this dealer sucks. My calls to their service dept. have never been answered right a way. it is always answering machine which asking you to leave message and call back number. But they had never call back the same day, sometime they didn’t even bother to call back. Normally you would need to make 3~4 calls to just ask a service question or make a service appointment. They do have an chat staff online, but all they can do is giving you a number which nobody will answer anyway.

I was completely ready to buy a new Boxster, this dealer had one at a good price and I called twice to verify that the price was correct. They called me and I made an appointment to test drive the car the next day. Then I called back to be sure it was an automatic before I drove 200 miles to the dealer. It turns out that they didn’t have the car, but they did have one that cost $ 20,000 more. Wouldn’t touch these weasels with a stick.

Just purchased my Cayenne S here last month which I was referred to by my car broker. Carlos, the sales manager was great to work with. The whole experience was very carefree and laid back from beginning to end. He even set up the tinting/​3m bra for me. Gave me a Carrera S cabriolet as a loaner too which was sweet. I will definitely buy my next Porsche here.

(This review is about their sales and financing; I had no contact with their service department)
Saw that they had a car in stock that I was interested in. Contacted three of their sales people via email, never got a reply, even though I left them my full contact info. Not by email or phone.
I also contacted their financing department and even submitted a financing application (just in case) — Gloria (from that department) did call me to verify my info and tell me she would call me back; well, it’s been weeks and she never did. Even if was bad news, leaving somebody hanging like that is not cool.
I’ve worked with many car dealerships over the years and I never had such an experience where apparently they don’t want to «help you» by selling you one of their cars. Very concerning and I’d recommend staying away from them.
Suffice it to say that after I gave up on these guys and called emailed another dealership (almost identical vehicle) I got callbacks almost immediately and got everything (financing and everything) done in less than 4 hours.

OK, I’m new to Houston but having dealt with multiple Porsche dealers and service businesses, I can assure you THIS doesn’t happen very often. I had a brake light go out. Stopped at chain parts store and picked up the replacement bulb and installed it, still didn’t work. Checked the manual, it of course says go to the dealer for service. Great@#4%! Any Porsche owner will tell this means a long drawn out appointment and expensive repair for something dumb. Not this time, I just stopped by Porsche West on my lunch break and told them what had happened. I told them I didn’t have an appointment but if they had a technician that could just take a quick look, that would be awesome. Turns out the bulb (new one) was bad and they have it replaced and I was on my way in minutes for less than 20 bucks. I was stunned. Of course you should always make an appointment for service, but it’s nice to know that in a pinch the people at Porsche West care more about you enjoying your car than service bureaucracy. Well done guys, you’ve earned a new customer.

Very positive experience in my first visit to Porsche of West Houston. Service person was excellent and the general attitude was all about the customer. Provided a loaner car without question. All in all, especially for a dealer experience, very positive.