Ntb-National Tire & Battery

Called to make an appointment to get an oil change and asked how long would it take because I read all of these reviews. I was told even with an appointment, the actual change would be at least 45 minutes or more. That did not even take in to account waiting time.

I got great, fast service. Francisco was great. I came in for a flat tire. Tire was too damaged to fix. Not only did he tell me my other tires were fine but he really worked hard to get me warranty money for the replacement. Saved me over $ 100. Will definitely go back again.

I swung by with a power steering issue that I was pretty sure was just low fluid but I wanted a professional to take a look. This place has been good to me for oil changes, so I didn’t think twice about the bad reviews.
The guys took my car and stalled me for a good 30 minutes before I finally got fed up and went to check on them. 15 minutes later, they gave me a list of four parts that needed replacing because they were leaking fluid, and a total bill for $ 1500 repairs, including $ 100/​hr labor charges.
I told them I’d have to come back and they immediately offered a $ 200 discount, demonstrating what bullshit their labor charges are. They also tried to push a brake pad replacement, telling me that I was almost metal on metal. I told them to stop and gave up on the place, opting to fill up some steering fluid and taking it to another location.
After refilling the power steering tank, the car has worked without an issue. The second mechanic took a detailed look and told me that he could only find a single minor leak and he wouldn’t have even spotted it if he wasn’t looking for it based on what I told him. He advised against the vast majority of what NTB recommended, calling it a scam and a waste of money. I won’t be going back there for repairs ever again.

Great customer service. Fixed my tire and didn’t charge me since it was a small fix. Got a discount on my oil change and where checking up on me time wise. Recommended all the way

I dropped off my truck for oil change, went to eat for an hour, came back, and still in the same spot as I left it. I asked if they were going to work on my truck, I received an evasive and not a clear understanding of whether I was going to get an oil change. Funny because the two ladies who checked in behind me are gone. Shouldn’t have told them I was going next door to eat. Last time I’ll utilize a coupon here and go back to where I’ve always been treated very well… JIFFY LUBE!

I had a flat tire and I was able to drive on the flat tire. Luckily my car has a full spare and when I asked them how much would it cost to change my tire, they told me not to worry about it. Not to mention, I made it here 20 minutes before they closed and they were able to help me out. Great service! Tristan was extremely helpful!

2 hours to change a battery. I got here at 8:30 in the morning. 10:30 and it’s still not done.

SMH. It cost me $ 220 for a battery for my car and an oil change. I forgot to check the Unilocal reviews before coming here. Three hours later, the manager sat down with me and told me that there were all these thousands of dollars in miscellaneous services that needs to get done, and they should have told me when I had my car service last but didn’t. He did claim it was their fault for not telling me. I am not even sure if the services were even necessary or if it was preventative maintenance, or something they just write up. Already there, because of the manager’s admittance that they were careless doesn’t build trust with customers.
I called and spoke to their district manager and all he did was insult me on the phone. He talked down to me, and made me feel bad for even calling him to express my dissatisfaction. Though there is a sign in their waiting room to call him. Never again. They have good prices on tires, but that’s it. The Unilocal/​Google reviews are correct.

If I could give this place negative 5 stars, I would. This is the closest tire shop to my job. I used to go here, but the service was soooo poor I switched to Discount Tire instead.
I had a moment of need, so I decided to give them a try again. I hit a pothole on my way home, and unfortunately now I have a bubble on the side of my front passenger tire. They close at 8 PM. I arrived at the location at 6:40 PM. I stood in line alone, and the only female worker in the front, proceeded to answer the phone 3 times in a row, instead of helping me, the customer in front of her, and 2 of the 3 calls were obviously from her other coworkers for NTB.
Finally 7 minutes later, still waiting alone, a male coworker walked up from the back to me at 6:47 PM. He asked me what I needed. I told him that I needed to replace my tire. He immediately said, «do you need it this evening? Can you leave your vehicle?» I stated, «No, my tire has a bubble on the sidewall, and this is the only car I have.» He replied, «I’m sorry, but I cannot get to you tonight as I have a few people in front of you, and we close in an hour and ten minutes. If you could leave it, I can get to you the first thing in the morning.» At that point, I told him, «No, thanks. I’ll take it somewhere else.» He just looked at me as I left, no attempt to help or apologize. This is the standard type of help you can expect here. Yes, I know if I had come in 30 minutes or less before closing, but when I arrive more than an hour and fifteen minutes before that time, and sit and wait for 7 minutes before I even get spoken to, followed by having no sympathy or attempt to help, you do not deserve one penny of my money. It just reinforced my opinion of this place. I will never waste my time going there ever again.

AVOID THIS PLACE LIKE THE PLAGUE. I was extremely disappointed with the service. I was here for more than 4 hours just to get a tire sensor changed. They mounted the wheel crooked, which later caused the lugs to shear off, and the tire and wheel to come off as I was going down highway 59 at 65 miles per hour. When I filed a claim with NTB, they denied all responsibility, and I was out of pocket $ 2,000 to fix the damages at a Toyota dealership.

Service was slow but fine. What ticked me off was the phone call I got to discuss my estimate. Went in for $ 20 oil change (online promotional price) and a tire rotation. About 45 minutes after dropping off my car I got a call recommending a fluid flush because my fluids were dirty, a new battery because my cranking amps were dipping and an upgraded realignment of my tires. Total: $ 670. He she pointed out safety related reasons why every service he recommended should be done right away. What I should have done was taking my car and left but I still ended up getting the oil changed.

I was very pleased with their good service. I got my battery changed out very quickly. Nice guys there. Thank you! I will definitely go back for future servicing!

They are okay. Always miss the quoted time for a basic oil change. My biggest issue is they highball you on everything… And hope you don’t know about a coupon, or discount, or whatever special they are running. The price should be the price… That’s all. 3 people in the lobby will pay 3 different prices for the same job. That just isn’t right. I will find somewhere more fair for my work from now on.

Oil change takes 2 hrs.
Part of my flat rate included roatation.
Came back to find my tires unrotated.
Told them about it. Extra 20min later.
Never again.

I don’t go here for service, only to purchase tires for my vehicle, which are hard to find and aren’t stocked by Tir​eRack​.Com
Marc, a younger gentlemen behind the counter, was courteous and friendly. I’m not from Texas, so the friendly hard sales-​push doesn’t usually work on me. He admired my vehicle and we got to talking cars for a few minutes.
I thought over my tire purchase and returned the next day to setup the transaction. The tire was located in Ohio and was only two left in the company as it is out of production. The shipping charges weren’t steep and I’d prefer to have all four tires match and have a full period of wear on all of them somewhat evenly.
I wouldn’t recommend telling a sales rep that you are having service performed elsewhere — they will try to plant a seed of doubt in the service that you’re receiving elsewhere. I know a decent amount about vehicles, and he was crafty in his wording. I applaud him for being knowledgeable even when pushing sales, but I’ll stick to purchasing tires through them and having service performed at my regular mechanic who only services Hondas.
I’d totally be friends with Marc because he’s cool and knows a lot about vehicles, but NTB will not have my vehicle for service.

Don’t waste your time going to this National Tire and Battery. This is my first time ever going to a NTB. I thought I stopped by one and check out their service. Once I walked in I was never greeted. I waited for several minutes in line behind a customer and when it was my turn one of the customer service rep behind the counter just left and gave no reason why he was leaving after he did the service write up for one customer. I was ready to be greeted or at least be known that I will be properly taken care of, instead when it was my turn I felt lost.
I was about to leave because I have already waited in line for 15 minutes. Then a young kid, another customer service rep stepped behind the counter and ask how he can help me. I said ok to myself… maybe this will get better. I was here already and I might as well give them a try. Well my oil change ended up taking 4 hours to do. Luckily I brought some reading material to do to keep myself occupy.
Several customers in the waiting room was complaining about the wait. I felt like I was in there forever.
With the oil change I was suppose to get a 14 point inspection. I kept reminding the kid about it. When I got my van back I asked about the problems they found with my car. He told me they didn’t get a chance to do it. So it took them 4 hour to do an oil change and they didn’t even do their free 14 point inspection? It takes me 20 minute max to do an oil change and these guys are suppose to be professionals?
This place has about 10 lifts. The garage is huge.
To sum it up: Poor customer service and long time wait for a 40 minute job.
I am going somewhere else for my oil change!