Freebirds World Burrito

Food is good but employees could use some basic customer service training. My husband and I are long time fans on of Freebirds, but we’re disappointed every time we leave this location. Some employees make inappropriate sarcastic remarks to customers and always appear to be bickering and fighting amongst themselves. The attitudes from some of the girls in particular, towards their peers and customers, could use an adjustment. Freebirds is now a last results for us.

I came in intending to get the vegetarian bowl, come to find they have tempeh! And it’s delicious! So happy that they are expanding their vegan options.

First timer. Wasn’t too bad, but wasn’t all that great either. I think the thing that stood out the most for me was their queso. Everything else was just about average.
I do think they need more than 1 person behind the line though, the person that made my burrito seemed overwhelmed but she was really sweet, and there was another lady walking around that seemed a little upset, but looked like she was in charge.
It was also reallllllly cold in the place. Like I was shivering.
I might hop in again and give their salad or nachos a try next time, but so far the burritos here are just alright.

Highly suggest the tempeh burrito filling. Very vegan friendly place, which is kind of rare in this area. Friendly customer service, and just amazing burrito. I will definitely come back again!

The food looked dried and line was a mess. The flavor was underwhelming as expected. Employees seemed generally disinterested and they were overstaffed and uncoordinated. Friends bringing in Starbucks for employees to drink near the food prep area and lots of time for selfies while wearing food prep gloves. Only informed about specials at the end of paying for an order at the cash register and by an employee who happened to be walking by.

Well I visit this location quite often because I really enjoy their food. However, recently I have noticed the quality of customer service declining. The other night I walked in and placed an order for a freebird. To my surprise they were out of cilantro rice, out of refried beans so I didn’t get either. When it came to the chicken the server was light on the chicken, I asked in lieu of the other sides not available can she add a little more chicken. You would have thought I asked her for free food, she made a hasty gesture and had an attitude with me. It’s no wonder why Chipotle is always crowded no matter what time is the day it is. They truly believe in giving customers value.

Nowhere as good as chipotle — enough said. You are better off driving to chipotle down the street or finding another place

Customer service is really great! The décor is fun. Between the multiple options of tortillas, rice, beans, lettuce, and sauces, Freebirds offers more combinations than Chipotle. But flavor does not beat Chipotle’s.
We ordered one burrito with chicken, spinach tortilla, cilantro rice, black beans, all the toppings and one with steak, cayenne tortilla, the other rice, pinto beans, all the toppings. Different sauces on each as well. But somehow in the end, they didn’t taste that much different from each other. We split the two between four of us and all four of us felt the same way. At Chipotle, I always get the same bowl (everything on it!) and vary the meats from time to time. And even with only one variable changing, I can always definitely tell «oh, today I’m having the chicken» or «mmm, barbacoa». But with our two Freebirds burritos, we were asking each other «is this one the steak?» Maybe I need to do a Freebirds experiment based on my Chipotle experience — keep all the same controls and only change the meat variable. Maybe then I’ll be able to tell the difference?
I saw someone ordering a super monster burrito which is built on two overlapped tortillas that make one jumbo tortilla and create a burrito that is sure to put you in a food coma from which you will never wake up. I hope it was meant to be shared because, while I indulge in gluttonous behavior more than occasionally, even I know where to draw the line. And that line was waaay behind consuming a super monster burrito by yourself. Unless it means you get to be on Man vs Food (I know, it’s canceled. Sad.). But still, it’s fun!

First time to a freebirds employes have great attitude and made great suggestions. The food was fabulous. The only complaint would be store look dirty especially around beverage station. I will definitely be back.

Can’t ever go wrong with freebirds. Great burritos that taste great, get the beef. The freebird size is fills this 180lb man. The queso is ok but nothing to write home about. The atmosphere is «hip» and cool. The death sauce tastes great and is spicy. You must to try freebirds if you have never been. You won’t regret it.

This is my go-​to place if I’m in the mood for a solid burrito. The hybird size is perfect. It feels me up without leaving me stuck with leftovers I really don’t want. I always say no to «making it a meal» because the burrito is enough of a meal for me. I typically order a vegetarian wheat burrito filled with double black beans, a scoop of cilantro lime rice, guacamole, lettuce, tomato, and salsa. So fresh, so good! The beans are a bit underseasoned — in general, I feel that flavor/​seasoning is the only area where Chipotle reigns over Freebirds — but I figure maybe Freebirds food contains less sodium, which I like because I’ve read that Chipotle food is PACKED with sodium. I never feel bloated or parched after Freebirds!

Hands down the best burritos in the country. Lots of selection and very tasty. I used to be a regular at the original location in College Station so may be a bit biased. The monster is huge. Be careful ordering and monitor the bill. They did make several mistakes on both fronts.

Have been here a couple of times. Usually prefer Q’doba but the nearest one recently closed. Food is pretty decent and the rest of the family enjoys it. I have found the service to be inconsistent. Sometimes great — other times mediocre. Only real complaint I have is the food is usually not very warm. Queso really rocks though. All in all it’s ok.

Zero stars PLEASE for corporate acting as if they cared about my feedback. Twice they inadvertingly forgot to contact me personally (their suggestion, not mine). When I took the time out of my busy schedule to explain my concerns, they decided that they wanted me to experience Freebirds again in the near future at their expense. Sooooo tell me why it’s four months later and I have not received nor heard from Freebirds again? Mind you, I already emailed them once about their negligence to followup. No time for games and lies. I will not step foot in to this Freebirds or any other Freebirds.

My absolute favorite place to eat in Texas. I am a little sad on how mainstream they went since my college station days but the food and atmosphere is wicked.

Great portions, friendly service, tasty. What more could you ask for? You order down the line like at Chipotle’s, Moe’s, etc. But the quality of the food seems much better to me. The largest sized burrito rivals the size of a football. Wish we had them in Florida!

I was late to the Freebirds party, but Im glad I eventually checked it out, I love it.
The atmosphere is great, young and vibrant, everyone seems genuinely happy and its just a feel good place. Its an assembly line burrito joint, like Chipotle. Its not like Chipotle however, in that I do not hate Freebirds. Freebirds reminds me of Zookas in San Marcos, which was a favorite in the past. And I get a lot of nostalgia when I visit Freebirds.
The meat has always been done right and ive never had a problem with anything ive concocted. Its quick and id consider it fast food, but its a tad more expensive then real fast, but it taste legit.
The Death Sauce is great, I love hot things, and there is usually a fine line between hot and flavorful and Death Sauce does both very well. Don’t let the name fool you, its not going to kill you, its not even their hottest sauce.
One of these days ill man up and get the Super Monster.

Cabo Bobs (greater than) Freebirds (greater than) Chipotle
However, since you can only get Cabo in Austin, freebirds is the de facto better choice for hearty stuffed burritos. This place looks new and is certainly well received by the community. Good place for lunch, but can get crowded.

I am super excited that freebirds has opened in borderline Tomball! Their well staffed, lots of smiling faces, and really have the line rocking & rolling which all are signs of good management! The dining area, beverage bar, and bathroom were all very clean, and my salad was DELICIOUS — love the grilled veggies!
I am definitely going back, and for-​sure having them cater our next lunch and learn at the spa!

Two days since its opening, and this place is packed. Like a well oiled machine, the restaurant staff effortlessly handled the long line of customers. The restaurant was clean and is laid out much better than the 1960 location.
The staff was very friendly and stoked to have such a packed house. I’m looking forward to many visits in the future.